Angelique V

No stock of parts in SA for a 2025 model 😂😂😂

2025 Urban Cruiser part not available in the country since March (or maybe even before that). Either all the 2025 Urban Cruisers sold last year were in accidents or Toyota SA forgot to order any parts! The EDA for the part keeps on changing from week to week. First delivery date from the pannelbeater was in early June and we are nearing June! I get pathetic excuses for delays (wrong part arrived at customs, part have to be delivered from overseas, no parts in the country, cant get one delivered from Windhoek) Yet I am still paying my vehicle finance in full for the second month even though I dont have the luxury of my own vehicle (I even requested feedback for re-imbur*****t or part thereof) Yes they provided me with a rental car, which was rejected at first. I then sent another email and requested to speak to a manager which I then got in contact with David Mogale. Team manager - Customer service. If I dont follow up, I dont get any feedback??? Seems to me that only half the content of my emails are being read and feedback given. Have asked to speak to a more senior manager / executive manager numerous times, have requested proof of orders but still no joy! Is this how Toyota SA delivers service to their consumers???? Shocking to say the least. Facebook messanger, robot talking to me! Sorry, I do not seem to understand!!!!