LC
Leilani C
Active since May 2026
2
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Reviews
2 reviews2 weeks ago
Formal Complaint – POPIA Breach, Harassment and Incorrect Linking of My Cellphone Number
I am beyond frustrated with Toyota and the complete disregard for my personal information and privacy. For months, I have been receiving calls, SMSs, and notifications relating to OTHER PEOPLE’S vehicles, registrations, services, and collections. I constantly receive messages saying vehicles are due for services or ready for collection — none of which belong to me. What makes this even worse is that my cellphone number appears to be linked to multiple Toyota branches and systems, including dealerships in Namibia, under different customer names. This is a serious breach of personal information management and completely unacceptable. I have already contacted Toyota on numerous occasions and lodged complaints, yet the problem continues. Every time I think it has been resolved, more calls and messages come through. Clearly, nobody is taking this matter seriously. This ongoing harassment has caused extreme stress, anger, frustration, and emotional distress. The constant interruptions and repeated calls have negatively affected my daily life to the point where it is impacting my concentration and mental wellbeing. I am tired of being disturbed because Toyota cannot properly manage customer data. I expect Toyota to urgently: Remove my cellphone number from ALL incorrect customer profiles and systems Investigate how my number became linked to multiple people and dealerships Confirm in writing that this issue has been permanently resolved Explain what measures are being taken to prevent this from happening again At this stage, I am seriously questioning Toyota’s compliance with POPIA and basic customer privacy standards. Absolutely unacceptable service and shocking data management from a company of this size.
1 reply
2 weeks ago
Formal Complaint – POPIA Breach, Harassment and Incorrect Linking of My Cellphone Number
I am beyond frustrated with Toyota and the complete disregard for my personal information and privacy. For months, I have been receiving calls, SMSs, and notifications relating to OTHER PEOPLE’S vehicles, registrations, services, and collections. I constantly receive messages saying vehicles are due for services or ready for collection — none of which belong to me. What makes this even worse is that my cellphone number appears to be linked to multiple Toyota branches and systems, including dealerships in Namibia, under different customer names. This is a serious breach of personal information management and completely unacceptable. I have already contacted Toyota on numerous occasions and lodged complaints, yet the problem continues. Every time I think it has been resolved, more calls and messages come through. Clearly, nobody is taking this matter seriously. This ongoing harassment has caused extreme stress, anger, frustration, and emotional distress. The constant interruptions and repeated calls have negatively affected my daily life to the point where it is impacting my concentration and mental wellbeing. I am tired of being disturbed because Toyota cannot properly manage customer data. I expect Toyota to urgently: Remove my cellphone number from ALL incorrect customer profiles and systems Investigate how my number became linked to multiple people and dealerships Confirm in writing that this issue has been permanently resolved Explain what measures are being taken to prevent this from happening again At this stage, I am seriously questioning Toyota’s compliance with POPIA and basic customer privacy standards. Absolutely unacceptable service and shocking data management from a company of this size.
0 replies
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5 Star
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4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (100%)