G
Gilroy
Active since Apr 2025
2
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2 reviews1 month ago
Shocking service recieved
I am writing to express my dissatisfaction with the service I have received from Toyota Stellenbosch regarding my Toyota Quantum purchased brand new in April 2025. From the day I collected the vehicle, I experienced several issues. Firstly, the taxi was delivered with a faulty fire extinguisher. In addition, immediately after leaving the dealership, I noticed that the vehicle pulled heavily to the right while driving. I reported this issue to the salesperson, Jason Wenn, on 20 April 2025. He advised that he would get back to me regarding the matter, however, I never received any feedback. Due to the ongoing issue, I paid for a wheel alignment at my own expense, but the problem still persisted afterwards. As time went on, I noticed abnormal tyre wear caused by the unresolved alignment issue. I again had to pay out of my own pocket to rotate the tyres and complete another wheel alignment. At that stage, the taxi had not yet reached 25,000 km. Apart from the alignment problem, the vehicle also experienced braking issues from the beginning. I raised these concerns with both the Sales Manager, Yunus Sebera, and the Workshop Manager, Henry Haynes. I was assured by Mr. Sebera that the matter would be resolved as soon as possible. In February 2026, almost a year after initially raising my concerns, I requested a meeting with Mr. Sebera. During the meeting, he sent an email to the Workshop Manager in my presence instructing him to address the issues. Despite this, a week passed without any feedback. I then had to contact Mr. Sebera again to follow up, only to be told that the salesperson was supposed to contact me. To date, I have taken the taxi to the dealership twice regarding the tyre and brake issues, yet after more than a year, the problems remain unresolved. This entire experience has been extremely frustrating and disappointing. From the salesperson to the workshop management, I have received poor communication, lack of urgency, and inadequate customer service. This is certainly not the level of service one expects from a reputable brand such as Toyota.
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