Telesure Investment Holdings
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Telesure Investment Holdings shows a deeply polarised customer experience. Praise centres on a small group of named consultants in the Insured Liabilities team, while frustration dominates around claims delays, ignored emails, and third-party recovery disputes. The brand umbrella covering Auto & General, Budget, Dial Direct, First for Women, and Virseker draws sharp criticism for repudiations, lack of accountability, and unresolved disputes spanning many months.
Replied to 100% of negative reviews
Reply time on negative reviews: 27h 4m
TrustIndex
4.8
Ranking
#26
in Home Insurance
Reply Time
18h 39m
NPS Score
-91
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 27h 4m
Sep '25 - Aug '26
Based on recent customer reviews, Telesure Investment Holdings shows a deeply polarised customer experience. A dedicated Insured Liabilities team and named consultants generate strong loyalty, while claims processes, third party recoveries and communication consistently frustrate other customers. Sentiment is dominated by complaints around delays, ignored emails and disputed assessments, partially offset by repeat praise for specific agents like Muhammed Ibrahim, Faith Mokoana and Daphne Mufamadi.
Telesure Investment Holdings's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality & Customer Care (3.0) is the standout area. Customers repeatedly name individual consultants such as Muhammed Ibrahim, Faith Mokoana, Daphne Mufamadi, Sphesihle Mbuli and Gugulethu Maseko, praising their professionalism, empathy and willingness to go beyond standard service expectations.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2016
I had a call SEBASTIAN RAMOUTHAR, he was professional and thorough, highly respectful and educated about product. Very helpful. Freedom
1 reviews | Active since Dec 2016
I had a call SEBASTIAN RAMOUTHAR, he was professional and thorough, highly respectful and educated about product. Very helpful. Freedom
1 reviews | Active since May 2026
I am extremely disappointed with the handling of my claim by Nedbank Insurance / Telesure. My vehicle was towed weeks ago after an incident, and since then I have been waiting for a final decision on whether the vehicle will be repaired or written off. Despite multiple follow-ups, I have received no definitive outcome. I was recently promised feedback by close of business on a specific date, which was not honoured. Even after escalating the matter, I am still being told that they are “waiting for feedback from the assessor,” with no clear timeline provided. This level of delay and lack of accountability is unacceptable, especially considering that I am still paying my monthly premium while being without a vehicle.
1 reviews | Active since May 2026
I am extremely disappointed with the handling of my claim by Nedbank Insurance / Telesure. My vehicle was towed weeks ago after an incident, and since then I have been waiting for a final decision on whether the vehicle will be repaired or written off. Despite multiple follow-ups, I have received no definitive outcome. I was recently promised feedback by close of business on a specific date, which was not honoured. Even after escalating the matter, I am still being told that they are “waiting for feedback from the assessor,” with no clear timeline provided. This level of delay and lack of accountability is unacceptable, especially considering that I am still paying my monthly premium while being without a vehicle.
1 reviews | Active since Apr 2015
Excellent service received from Muhammed Ibrahim in Insured Liabilities on ***/02 - really appreciate it! Keep up the good work!
1 reviews | Active since Apr 2015
Excellent service received from Muhammed Ibrahim in Insured Liabilities on ***/02 - really appreciate it! Keep up the good work!
1 reviews | Active since Dec 2016
Tanya Jansen van Rensburg has been consistently unavailable and has completely failed to meet her turnaround time commitments. It is incredibly frustrating that she conducted only a one-day investigation before hastily concluding my complaint as rodent damage, despite my vehicle being at the panel beater for five months and returned to me in an unroadworthy condition. There has been no sense of accountability, no urgency, and no transparency throughout this process. To make matters worse, she has failed to provide any supporting evidence and continues to ignore my repeated follow-up emails requesting proof. This level of service is unacceptable and deeply disappointing.
1 reviews | Active since Dec 2016
Tanya Jansen van Rensburg has been consistently unavailable and has completely failed to meet her turnaround time commitments. It is incredibly frustrating that she conducted only a one-day investigation before hastily concluding my complaint as rodent damage, despite my vehicle being at the panel beater for five months and returned to me in an unroadworthy condition. There has been no sense of accountability, no urgency, and no transparency throughout this process. To make matters worse, she has failed to provide any supporting evidence and continues to ignore my repeated follow-up emails requesting proof. This level of service is unacceptable and deeply disappointing.
1 reviews | Active since Sept 2025
***/02 I have had a wonderful experience working with Mr Muhammed Ibrahim. Truly exceptional and always willing to help. Thank you Sir much appreciated.
1 reviews | Active since Sept 2025
***/02 I have had a wonderful experience working with Mr Muhammed Ibrahim. Truly exceptional and always willing to help. Thank you Sir much appreciated.
1 reviews | Active since May 2024
This has been an incredibly frustrating and disappointing experience from the start. Our claim was submitted over a month ago, and there has been virtually no progress. The level of delay and lack of urgency shown is complete bull****. Communication has been poor and misleading. Two weeks ago, I was told the matter had been escalated to management, yet there has been zero follow-up—no response, no acknowledgement, nothing. This strongly suggests that either the escalation never happened or that internal processes are so ineffective that they cannot even manage basic customer communication. There is a serious lack of accountability, transparency, and integrity in how claims are handled. We are left in the dark while time passes with no meaningful updates or action. Based on our experience, I cannot recommend Telesure (and its subsidiaries). The service falls far below acceptable standards (renowned for taking advantage of the insured), and the way this matter has been handled raises serious concerns about their overall reliability and professionalism.
1 reviews | Active since May 2024
This has been an incredibly frustrating and disappointing experience from the start. Our claim was submitted over a month ago, and there has been virtually no progress. The level of delay and lack of urgency shown is complete bull****. Communication has been poor and misleading. Two weeks ago, I was told the matter had been escalated to management, yet there has been zero follow-up—no response, no acknowledgement, nothing. This strongly suggests that either the escalation never happened or that internal processes are so ineffective that they cannot even manage basic customer communication. There is a serious lack of accountability, transparency, and integrity in how claims are handled. We are left in the dark while time passes with no meaningful updates or action. Based on our experience, I cannot recommend Telesure (and its subsidiaries). The service falls far below acceptable standards (renowned for taking advantage of the insured), and the way this matter has been handled raises serious concerns about their overall reliability and professionalism.
1 reviews | Active since Jul 2022
Well done to Gugulethu Maseko on handling legal third-party claims proficiently and meeting deadlines all the time. This is a reflection of hard work, tenacity and commitment. Keep up Gugu the awesome service.
1 reviews | Active since Jul 2022
Well done to Gugulethu Maseko on handling legal third-party claims proficiently and meeting deadlines all the time. This is a reflection of hard work, tenacity and commitment. Keep up Gugu the awesome service.
The most common complaint about Telesure Investment Holdings, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (1.5) is a consistent failure point. Customers describe ignored emails, broken callback promises, unanswered escalations and being forced to chase updates themselves. Several note bouncing between departments with no single owner accountable for their issue.
Telesure Investment Holdings scores 1.7 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3. Their strongest theme is Agent Service (2.6); their weakest is Repair Quality (1.4). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Telesure Investment Holdings has a TrustIndex of 4.8 out of 10 on Hellopeter, based on 77 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 27 hours 4 min. Hellopeter has tracked Telesure Investment Holdings across 1,478 total reviews. How is the TrustIndex calculated? →
