Dial Direct/ Telesure Investment Holdings

This has been an incredibly frustrating and disappointing experience from the start. Our claim was submitted over a month ago, and there has been virtually no progress. The level of delay and lack of urgency shown is complete bull****.

Communication has been poor and misleading. Two weeks ago, I was told the matter had been escalated to management, yet there has been zero follow-up—no response, no acknowledgement, nothing. This strongly suggests that either the escalation never happened or that internal processes are so ineffective that they cannot even manage basic customer communication. There is a serious lack of accountability, transparency, and integrity in how claims are handled. We are left in the dark while time passes with no meaningful updates or action.

Based on our experience, I cannot recommend Telesure (and its subsidiaries). The service falls far below acceptable standards (renowned for taking advantage of the insured), and the way this matter has been handled raises serious concerns about their overall reliability and professionalism.