Pathetic and Unprofessional Dispute Resolution Service

Tanya Jansen van Rensburg has been consistently unavailable and has completely failed to meet her turnaround time commitments. It is incredibly frustrating that she conducted only a one-day investigation before hastily concluding my complaint as rodent damage, despite my vehicle being at the panel beater for five months and returned to me in an unroadworthy condition. There has been no sense of accountability, no urgency, and no transparency throughout this process. To make matters worse, she has failed to provide any supporting evidence and continues to ignore my repeated follow-up emails requesting proof. This level of service is unacceptable and deeply disappointing.