NM
nosipho M
Active since Dec 2016
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Pathetic and Unprofessional Dispute Resolution Service
Tanya Jansen van Rensburg has been consistently unavailable and has completely failed to meet her turnaround time commitments. It is incredibly frustrating that she conducted only a one-day investigation before hastily concluding my complaint as rodent damage, despite my vehicle being at the panel beater for five months and returned to me in an unroadworthy condition. There has been no sense of accountability, no urgency, and no transparency throughout this process. To make matters worse, she has failed to provide any supporting evidence and continues to ignore my repeated follow-up emails requesting proof. This level of service is unacceptable and deeply disappointing.
4 replies
2 months ago
Extremely ***********, unprofessional consultant overall experience
Disgusting service received and extremely ***********, unprofessional consultant overall experience
2 replies
25 months ago
Lack of service delivery
The service delivery of sales agents at the Campus Square branch is lacking. A male sales agent at desk 5 left the branch to purchase food, neglecting to assist an elderly lady who had been standing for over 10 minutes. Meanwhile, sales agent at desk 4 engaged in a personal conversation with a fami**** client. From my observations, only sales agent 4 was actively performing. At the time, there were 10 standing clients in the store.
0 replies
39 months ago
******* - Unreliable Service
On the 18th December 2022 i did a purchase for 20 l battery operated gas geyser, after the purchase i was informed the there wasn't any stock and till date i am still waiting for my refund of R 5, 831.00 Invoice no#358649. I do not want a voucher for my purchase i want my money back!
0 replies
39 months ago
Capitec bank services detreating due to Contact Centre (Business Support Centre) !
It is amazing how Capitec bank services are detreating, Contact Centre (Business Support Centre) ignores email request rather forcing clients to call in or go to a branch. Since Fri, 24 Feb 2023, I have been sending follow up messages till date my requested has been unanswered. Regards Disappointed Customer
1 reply
44 months ago
Withdrawal delay - Poor Service
I am very dishearten with the level of service I am receiving from the drawl department. Ref. Number: CEA22101342582, for my claim which was requested on the 11th October 2022. On the 18th of October I received an SMS confirming that my request has been finalized, on the 20th I received another SMS requesting for outstanding documents yet all was emailed on the 11th ? Upon receiving this SMS I called in spoke to Sesihle over 30 minutes “who was supposedly was escalating my query to her supervisor”. Last week Friday I called in wanting to speak to Sesihle however I was informed that she was on a call she will call me back Ref – Sasha Watkins 28/10/2022 04h05. Today Morning I called in for Seshile and still wasn’t available held on a call for over 20 minutes waiting for her supervisor , however I was advised by Phaaqiah Abraham 20/10/2022 08h45 that was no supervisor available ?????
1 reply
53 months ago
incompetent department billing division
Telkom call center agents are the most incompetent department, there billing department bills to scam customers with adding additional fees for no vailed reasons. they fail to keep up with there own T&C's pulling individuals credit scores down.
0 replies
64 months ago
refund over due
I have been dealing with the most incompetent agent with regards to my refund. Agent Vuyani is sloppy, has little to no proficiency with his work, he lacks customer tact. I have been in communication with him on email and telephonically since the second of Feb till date he has been inconclusive with his statement pertaining my refund. I would apricate a prompt response from a senor to resolve this matter with urgency Regards Charity Mbhele
0 replies
71 months ago
Unsatisfying Customer Service
Bad experience with the Market street and Eloff staff(Johannesburg CBD) a jersey was hang on the sale rack without a tag. I asked the guy responsible for kids section that there was no tag and I want to buy the jersey, with no care in the world he told me to go to the till I will be sorted. At the till.no one was able to help me purchase the jersey, I was told to come back the next day, so I did and yet again i was in the same predicament. I've been to the very sale branch 3 time being advised to come back the next day... Like really having to inconvenience myself for one piece of clothing... Regards Charity Mbhele
2 replies
116 months ago
CONCERN AND COMPLAINT
<p>Sent: 17 October 2016 03:25 PM<br /> To: ********** /> Subject: CONCERN AND COMPLAINT</p> <p>............................................................................................</p> <p>Good day,</p> <p> </p> <p>My name is Charity Mbhele (Zama). On the 9th on October I had an unforeseen car tyre puncher at 09:55 am whist I was on my way to get the 11:00 am bus, I therefore called the Durban park station at 10h00 am I spoke to Zama. I then explained to Zama that I was coming from the Marinnhill area so I pleading with her if I could caught the bus at the Marinnhill toll plaza as I knew that I will not make it in time , Zama then refused and insisted that I need to be at the Durban station or go to PMB. I then had to forfeit my the bus ticket as I wasn’t given the toll plaza option.</p> <p> </p> <p>What the company protocol in such events?</p> <p> </p> <p>Attached is my call histor</p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)