Sohva
Verified Business
|2.7|13 Reviews (last 12 months)|Responds in 46h 53m
Sohva
Verified Business
|2.7
13 Reviews (last 12 months)
Responds in 46h 53m
AI Review Summary
Based on recent customer reviews, Sohva receives sharply divided feedback shaped largely by individual consultant interactions and claims outcomes. Customers consistently praise specific agents, with Sharon Maluleke repeatedly singled out for professionalism, empathy, and swift claim resolution. However, a recurring theme on the negative side centres on the broader claims process, where customers describe poor follow up, depreciation disputes, voucher redemption failures at partner stores, limited handset stock, and perceptions of unfair treatment, particularly affecting elderly or vulnerable policyholders seeking phone replacements.
Performance(last 12 months):
TrustIndex
5
Ranking
#75
in Insurance
NPS Score
28
Recommended: Likely
Review Distribution
2.7|13 Reviews
Jul '25 - Jun '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 10:18
Great service
Nightmare was swung around to produce a beautiful happy ending. Thanks again to Dipuo Sekwele and Letlhogonolo for the astute professionalism though initially my claim started off with a lot of fighting and misunderstandings
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 10:18
Great service
Nightmare was swung around to produce a beautiful happy ending. Thanks again to Dipuo Sekwele and Letlhogonolo for the astute professionalism though initially my claim started off with a lot of fighting and misunderstandings
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 13:31
Customer service input
My experience with Dipuo Sekwele started off rocky due misunderstandings and endless frustrations I had. The 1st problem was the RAM couriers who tend to claim to be contacting clients and not getting hold of them without proof thereof. Secondly, there should a system in place that seeks to pro-actively navigates the client through the claiming period. Currently they tend to respond to queries instead of keeping one posted on any matter. Sticking to adherence of stipulated turn around time and been robotic about sensitive issues isn't of assistance. However Dipuo is starting to be very helpful and eventually understood my frustration. She's got lots of potential and is unimaginably patient. Her listening skills are incredible and her sense of humour and respect can really calm one down. She's a rough diamond just to be polished
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 13:31
Customer service input
My experience with Dipuo Sekwele started off rocky due misunderstandings and endless frustrations I had. The 1st problem was the RAM couriers who tend to claim to be contacting clients and not getting hold of them without proof thereof. Secondly, there should a system in place that seeks to pro-actively navigates the client through the claiming period. Currently they tend to respond to queries instead of keeping one posted on any matter. Sticking to adherence of stipulated turn around time and been robotic about sensitive issues isn't of assistance. However Dipuo is starting to be very helpful and eventually understood my frustration. She's got lots of potential and is unimaginably patient. Her listening skills are incredible and her sense of humour and respect can really calm one down. She's a rough diamond just to be polished
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 11:48
Cellphone Insurance Claim
I am writing to share my positive experience with Sharon Maluleke, who recently assisted me with registering my claim. Sharon was exceptionally helpful throughout the process. She explained the terms and conditions in great detail and ensured that I understood every aspect of my claim. Her professionalism and dedication made a significant difference. We need more people like Sharon Maluleke she is truly a star. Best Regards Mpho Mekgoe
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 11:48
Cellphone Insurance Claim
I am writing to share my positive experience with Sharon Maluleke, who recently assisted me with registering my claim. Sharon was exceptionally helpful throughout the process. She explained the terms and conditions in great detail and ensured that I understood every aspect of my claim. Her professionalism and dedication made a significant difference. We need more people like Sharon Maluleke she is truly a star. Best Regards Mpho Mekgoe
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Mar 2026, 08:46
Appreciation review
I just wanted to reach out and say how much i appreciate Sharon Maluleke in helping me with my insurance claim earlier.i know you were busy with your own workload,and your willingness to help made a huge difference to me. You made a tough day much easier!!! Thanks so much Keaney Khuzwayo
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
28 Mar 2026, 08:46
Appreciation review
I just wanted to reach out and say how much i appreciate Sharon Maluleke in helping me with my insurance claim earlier.i know you were busy with your own workload,and your willingness to help made a huge difference to me. You made a tough day much easier!!! Thanks so much Keaney Khuzwayo
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 14:38
Sohva wants to ***** my money
Sohva is trying to take monies not belonging to them. They never insured me comprehensively but are now talking to the 3rd party who damaged my vehicle with the aim of collecting what is not theirs. The name of the employee who is trying these things is Willem Marneweck.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 14:38
Sohva wants to ***** my money
Sohva is trying to take monies not belonging to them. They never insured me comprehensively but are now talking to the 3rd party who damaged my vehicle with the aim of collecting what is not theirs. The name of the employee who is trying these things is Willem Marneweck.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 18:14
Cellphone Insurance claim Hollard
I am writing this review with lots of appreciation to Sharon Maluleke after she delivered to me a smooth ,best ,friendly and quick service when i was claiming for my phone insurance that i joined @ Edgars under Hollard. As frustrating,stressing and overwhelming it is to lose a phone talking to her gave me hopes regarding my claim and for that i am truly thankful. Regards Nelly
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 18:14
Cellphone Insurance claim Hollard
I am writing this review with lots of appreciation to Sharon Maluleke after she delivered to me a smooth ,best ,friendly and quick service when i was claiming for my phone insurance that i joined @ Edgars under Hollard. As frustrating,stressing and overwhelming it is to lose a phone talking to her gave me hopes regarding my claim and for that i am truly thankful. Regards Nelly
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Replies (0)A
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Anonymous
1 reviews | Active since Jan 2020
23 Aug 2025, 07:48
The worst experience using Sohva and Ackermans
horrible, horrible experience. i have been assisting my grandmother with using the virtual voucher she received after claiming for her phone and we have been pushed from pillar to post with no resolution. When we go to Ackermans stores to use the voucher they tell us their systems give an error saying "pick up card" and the voucher doesnt work, Sohva on their side say the voucher is fine. We have been trying to get this fixed since June and still nothing.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
23 Aug 2025, 07:48
The worst experience using Sohva and Ackermans
horrible, horrible experience. i have been assisting my grandmother with using the virtual voucher she received after claiming for her phone and we have been pushed from pillar to post with no resolution. When we go to Ackermans stores to use the voucher they tell us their systems give an error saying "pick up card" and the voucher doesnt work, Sohva on their side say the voucher is fine. We have been trying to get this fixed since June and still nothing.
0
Replies (0)