MM
Mfanufikile M
1 reviews | Active since Feb 2017
23 Mar 2026, 16:38
Sohva wants to ***** my money
Sohva is trying to take monies not belonging to them. They never insured me comprehensively but are now talking to the 3rd party who damaged my vehicle with the aim of collecting what is not theirs. The name of the employee who is trying these things is Willem Marneweck.
Helpful (0)
Replies (5)0
Replies (5)
Sohva's replyOfficial
23 Mar 2026, 18:14Dear Mfanufikile,
Thank you for contacting us. We have passed your complaint on to our complaints team, who will be in touch asap.
Kind regards,
Team Sohva
Thank you for contacting us. We have passed your complaint on to our complaints team, who will be in touch asap.
Kind regards,
Team Sohva
Best regards,
Sohva's reply23 Mar 2026, 18:14
Official
Dear Mfanufikile,
Thank you for contacting us. We have passed your complaint on to our complaints team, who will be in touch asap.
Kind regards,
Team Sohva
Thank you for contacting us. We have passed your complaint on to our complaints team, who will be in touch asap.
Kind regards,
Team Sohva
Best regards,
Sohva's replyOfficial
24 Mar 2026, 09:54Dear Mfanufikile,
Once again, thank you for bringing this to our attention, and we’re sorry to hear about your experience.
We confirm that your complaint has been received and is currently being handled under reference HOL-353441-03 26. A dedicated team member has been assigned to investigate the matter and work towards a resolution. We aim to resolve all complaints within 5 working days. If there are any delays, we will keep you updated regularly on progress.If you would like to follow up or share any additional information, you’re welcome to contact us directly at *** or on ***.
We appreciate the opportunity to resolve this for you.
Kind regards,
Team Sohva
Once again, thank you for bringing this to our attention, and we’re sorry to hear about your experience.
We confirm that your complaint has been received and is currently being handled under reference HOL-353441-03 26. A dedicated team member has been assigned to investigate the matter and work towards a resolution. We aim to resolve all complaints within 5 working days. If there are any delays, we will keep you updated regularly on progress.If you would like to follow up or share any additional information, you’re welcome to contact us directly at *** or on ***.
We appreciate the opportunity to resolve this for you.
Kind regards,
Team Sohva
Best regards,
Sohva's reply24 Mar 2026, 09:54
Official
Dear Mfanufikile,
Once again, thank you for bringing this to our attention, and we’re sorry to hear about your experience.
We confirm that your complaint has been received and is currently being handled under reference HOL-353441-03 26. A dedicated team member has been assigned to investigate the matter and work towards a resolution. We aim to resolve all complaints within 5 working days. If there are any delays, we will keep you updated regularly on progress.If you would like to follow up or share any additional information, you’re welcome to contact us directly at *** or on ***.
We appreciate the opportunity to resolve this for you.
Kind regards,
Team Sohva
Once again, thank you for bringing this to our attention, and we’re sorry to hear about your experience.
We confirm that your complaint has been received and is currently being handled under reference HOL-353441-03 26. A dedicated team member has been assigned to investigate the matter and work towards a resolution. We aim to resolve all complaints within 5 working days. If there are any delays, we will keep you updated regularly on progress.If you would like to follow up or share any additional information, you’re welcome to contact us directly at *** or on ***.
We appreciate the opportunity to resolve this for you.
Kind regards,
Team Sohva
Best regards,
Sohva's replyOfficial
24 Mar 2026, 14:54Dear Mfanufikile.
Thank you for allowing us time to investigate your complaint. We can confirm that the matter has now been resolved.
As part of the claims process, once an insurer settles a claim, they may try to recover those costs from the third party responsible. In this case, the recovery process was handled by Hollard, not Sohva.Our review found that the claim was handled in line with standard procedures, and a letter of demand was issued to the third party.
However, we note that you also engaged the third party directly and reached a separate agreement without informing us. This impacted the recovery process that was already underway.It’s also important to note that, based on your cover at the time, there was no benefit for the full market value of the vehicle. The recovery, therefore, related only to the amount already paid by Hollard.
As a result, Hollard has withdrawn the recovery process and closed the matter from their side. You are able to continue engaging the third party directly if you wish.If you have any further questions, please feel free to contact us directly on ***.
Kind regards,
Team Sohva
Thank you for allowing us time to investigate your complaint. We can confirm that the matter has now been resolved.
As part of the claims process, once an insurer settles a claim, they may try to recover those costs from the third party responsible. In this case, the recovery process was handled by Hollard, not Sohva.Our review found that the claim was handled in line with standard procedures, and a letter of demand was issued to the third party.
However, we note that you also engaged the third party directly and reached a separate agreement without informing us. This impacted the recovery process that was already underway.It’s also important to note that, based on your cover at the time, there was no benefit for the full market value of the vehicle. The recovery, therefore, related only to the amount already paid by Hollard.
As a result, Hollard has withdrawn the recovery process and closed the matter from their side. You are able to continue engaging the third party directly if you wish.If you have any further questions, please feel free to contact us directly on ***.
Kind regards,
Team Sohva
Best regards,
Sohva's reply24 Mar 2026, 14:54
Official
Dear Mfanufikile.
Thank you for allowing us time to investigate your complaint. We can confirm that the matter has now been resolved.
As part of the claims process, once an insurer settles a claim, they may try to recover those costs from the third party responsible. In this case, the recovery process was handled by Hollard, not Sohva.Our review found that the claim was handled in line with standard procedures, and a letter of demand was issued to the third party.
However, we note that you also engaged the third party directly and reached a separate agreement without informing us. This impacted the recovery process that was already underway.It’s also important to note that, based on your cover at the time, there was no benefit for the full market value of the vehicle. The recovery, therefore, related only to the amount already paid by Hollard.
As a result, Hollard has withdrawn the recovery process and closed the matter from their side. You are able to continue engaging the third party directly if you wish.If you have any further questions, please feel free to contact us directly on ***.
Kind regards,
Team Sohva
Thank you for allowing us time to investigate your complaint. We can confirm that the matter has now been resolved.
As part of the claims process, once an insurer settles a claim, they may try to recover those costs from the third party responsible. In this case, the recovery process was handled by Hollard, not Sohva.Our review found that the claim was handled in line with standard procedures, and a letter of demand was issued to the third party.
However, we note that you also engaged the third party directly and reached a separate agreement without informing us. This impacted the recovery process that was already underway.It’s also important to note that, based on your cover at the time, there was no benefit for the full market value of the vehicle. The recovery, therefore, related only to the amount already paid by Hollard.
As a result, Hollard has withdrawn the recovery process and closed the matter from their side. You are able to continue engaging the third party directly if you wish.If you have any further questions, please feel free to contact us directly on ***.
Kind regards,
Team Sohva
Best regards,
MM
Mfanufikile M's updateReviewer Update
25 Mar 2026, 16:31Good day,
But the attorneys instructed by Hollard have not communicated that decision with the 3rd party via a letter (similar to how they informed them when they were making the approach). So how will the 3rd Party know that the attorneys are closing the file? Key word "ATTORNEYS"?
But the attorneys instructed by Hollard have not communicated that decision with the 3rd party via a letter (similar to how they informed them when they were making the approach). So how will the 3rd Party know that the attorneys are closing the file? Key word "ATTORNEYS"?
MM
Mfanufikile M's update25 Mar 2026, 16:31
Reviewer Update
Good day,
But the attorneys instructed by Hollard have not communicated that decision with the 3rd party via a letter (similar to how they informed them when they were making the approach). So how will the 3rd Party know that the attorneys are closing the file? Key word "ATTORNEYS"?
But the attorneys instructed by Hollard have not communicated that decision with the 3rd party via a letter (similar to how they informed them when they were making the approach). So how will the 3rd Party know that the attorneys are closing the file? Key word "ATTORNEYS"?
Sohva's replyOfficial
27 Mar 2026, 09:37Dear Mfanufikile,
As previously advised, all recoveries are handled directly by Hollard. You will need to request the required letter from them. We have escalated to Hollard’s Insurer Complaints team for further investigation. In the meantime, please direct your request and any follow-up queries to ***, as we are unable to help with this specific request.
Kind regards,
Team Sohva
As previously advised, all recoveries are handled directly by Hollard. You will need to request the required letter from them. We have escalated to Hollard’s Insurer Complaints team for further investigation. In the meantime, please direct your request and any follow-up queries to ***, as we are unable to help with this specific request.
Kind regards,
Team Sohva
Best regards,
Sohva's reply27 Mar 2026, 09:37
Official
Dear Mfanufikile,
As previously advised, all recoveries are handled directly by Hollard. You will need to request the required letter from them. We have escalated to Hollard’s Insurer Complaints team for further investigation. In the meantime, please direct your request and any follow-up queries to ***, as we are unable to help with this specific request.
Kind regards,
Team Sohva
As previously advised, all recoveries are handled directly by Hollard. You will need to request the required letter from them. We have escalated to Hollard’s Insurer Complaints team for further investigation. In the meantime, please direct your request and any follow-up queries to ***, as we are unable to help with this specific request.
Kind regards,
Team Sohva
Best regards,