EM
Elvira M
Active since Apr 2021
7
Reviews
0
Industries
Reviews
7 reviews7 months ago
Unhelpful consultants and process.
Worst service ever, I am unable to submit my claim and every day when I call the contact centre the unhelpful consultants refuse to assist me and refer me to their non user friendly website. I have registered but the correct drop down/direction not available.
1 reply
9 months ago
Bad service
Bad service, no response. Claim logged awaiting feedback no answer when follow up calls done. Is anyone even working there.
2 replies
21 months ago
No service, no responses
No Service, no responses being received on WhatsApp, being referred to the online system that keeps redirecting. I have not received any assistance with my request. Come on Momentum you should have been better prepared.
2 replies
39 months ago
Fraudulent account
If I could rate them zero I would. I have been struggling to cancel a Sim contract I never took up. Initially went to MTN Clearwater store in Dec 2022 was informed it will be done. Jan I received and invoice, I emailed and went to Cradlestone store to request cancelation. It's now March and no cancelation has been done.
0 replies
51 months ago
No service BAD/POOR SERVICE
Bad service l received from Thando Ngwenya from Claims, she does not respond or acknowledge emails. She once forwarded my email with no acknowledgement to me. Its been 3 months and my claim is not done. I sent emails no response. I have never received such service from Discovery. I have always encouraged others to join Discovery but the service from Thando Ngwenya, is the worst ever from Discovery.
1 reply
54 months ago
Pathetic service for couriers
I placed an order on SHEIN and delivery was assigned to Fastway couriers. On all calls made to their customer service the calls were silent and then the line cut. I alled backe numerous times as I did not want my order to be cancelled. I emailed no response received. Still no delivery of my order. I received emails from SHEIN stating Fastway couriers attempted delivery or they tried to contact me, which is a lie, Fastway send false incorrect milestones updates.
0 replies
63 months ago
Poor Service
Pathetic Customer service, Request logged for withdrawal, required documents provided, turn around time exceeded, no feedback from Liberty. Complaints logged no response or attempts to resolve. Operations manager and escalations process followed no feedback , but automated response. This is the worst service ever received. I need to add that on almost all my follow up requests the consultants who was assigned to me or the call centre was unprofessional/rude and showed and no intention of resolve my issue.
1 reply
Review Distribution
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2 Star
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1 Star
7 (100%)