Elvira M

Active since Apr 2021

Reviews

Industries

Reviews

7 reviews

9 months ago

Unhelpful consultants and process.

Worst service ever, I am unable to submit my claim and every day when I call the contact centre the unhelpful consultants refuse to assist me and refer me to their non user friendly website. I have registered but the correct drop down/direction not available.

1 reply

Sohva

11 months ago

Bad service

Bad service, no response. Claim logged awaiting feedback no answer when follow up calls done. Is anyone even working there.

2 replies

Momentum (SA)

23 months ago

No service, no responses

No Service, no responses being received on WhatsApp, being referred to the online system that keeps redirecting. I have not received any assistance with my request. Come on Momentum you should have been better prepared.

2 replies

MTN South Africa

42 months ago

Fraudulent account

If I could rate them zero I would. I have been struggling to cancel a Sim contract I never took up. Initially went to MTN Clearwater store in Dec 2022 was informed it will be done. Jan I received and invoice, I emailed and went to Cradlestone store to request cancelation. It's now March and no cancelation has been done.

0 replies

Discovery Insure

53 months ago

No service BAD/POOR SERVICE

Bad service l received from Thando Ngwenya from Claims, she does not respond or acknowledge emails. She once forwarded my email with no acknowledgement to me. Its been 3 months and my claim is not done. I sent emails no response. I have never received such service from Discovery. I have always encouraged others to join Discovery but the service from Thando Ngwenya, is the worst ever from Discovery.

1 reply

Fastway Couriers (South Africa)

56 months ago

Pathetic service for couriers

I placed an order on SHEIN and delivery was assigned to Fastway couriers. On all calls made to their customer service the calls were silent and then the line cut. I alled backe numerous times as I did not want my order to be cancelled. I emailed no response received. Still no delivery of my order. I received emails from SHEIN stating Fastway couriers attempted delivery or they tried to contact me, which is a lie, Fastway send false incorrect milestones updates.

0 replies

Liberty Group South Africa

65 months ago

Poor Service

Pathetic Customer service, Request logged for withdrawal, required documents provided, turn around time exceeded, no feedback from Liberty. Complaints logged no response or attempts to resolve. Operations manager and escalations process followed no feedback , but automated response. This is the worst service ever received. I need to add that on almost all my follow up requests the consultants who was assigned to me or the call centre was unprofessional/rude and showed and no intention of resolve my issue.

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

7 (100%)

Elvira M

Reviews

Unhelpful consultants and process.

Bad service

No service, no responses

Fraudulent account

No service BAD/POOR SERVICE

Pathetic service for couriers

Poor Service

Review Distribution

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