Sasol Reviews | 3.3 TrustIndex | Hellopeter

Sasol Reviews | 3.3 TrustIndex | Hellopeter

Review Distribution

1.8|112 Reviews

Jul '25 - Jun '26

Frequently Asked Questions About Sasol

What do customers say about Sasol?

Based on recent customer reviews, Sasol customers report widespread frustration with frontline staff conduct, the rewards programme, and complaint resolution. While individual attendants like Ronald, Zama, Mpho, and Theo earn warm praise, recurring incidents of rudeness, receipt tampering, short-changing, and unresolved rewards issues dominate feedback. The Sasol Rewards system in particular generates persistent complaints around OTP failures, card linking errors, and silent call centre handling.

What are the most common complaints about Sasol?

The most common complaint about Sasol, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Frontline Experience. Customer Service & Frontline Experience (1.7). Customers repeatedly describe rude attendants, dismissive cashiers, short-changing attempts, refusal to assist, and even threats or false accusations. Bright spots exist at specific stations with named attendants, but the dominant pattern is hostile, inattentive frontline conduct across multiple sites.

Recent reviews (112)

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Used this business recently? Share your experience to help others decide.

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Popular mentions

rewards card rude staff no response OTP failure poor service call centre overcharged friendly attendant great service helpful manager

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1 reviews | Active since Jan 2020

24 May 2026, 05:13

Employees bad attitude

Rissik &Troye Sasol ((Sunyside) The service I got today morning was really bad. All I needed was data so I can request ehailing to work.Me&another customer we waited for a cashier for some time.Until the customer went out and I decided to ask the male employee who was sitting reading his newspaper to help us .He looked at me and kept quiet and continued reading his newpaper.i turned to 2 ladies employees to help,they also looked at me n continued chatting.i waited until I went outside to ask petrol attendants what's going on.Thanks God one of them asked me to wait the cashier will come.Thats all I needed to hear not to be ignored in that manner Total uncalled for Communication is vital

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1 reviews | Active since Jan 2020

24 May 2026, 05:13

Employees bad attitude

Rissik &Troye Sasol ((Sunyside) The service I got today morning was really bad. All I needed was data so I can request ehailing to work.Me&another customer we waited for a cashier for some time.Until the customer went out and I decided to ask the male employee who was sitting reading his newspaper to help us .He looked at me and kept quiet and continued reading his newpaper.i turned to 2 ladies employees to help,they also looked at me n continued chatting.i waited until I went outside to ask petrol attendants what's going on.Thanks God one of them asked me to wait the cashier will come.Thats all I needed to hear not to be ignored in that manner Total uncalled for Communication is vital

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1 reviews | Active since Jan 2020

18 May 2026, 10:28

Sasol Voortrekker Krugersorp

I would like to sincerely thank the staff at the Sasol in Krugersdorp, next to Burger Box Roadhouse. They are always so friendly, helpful, and respectful. We stop there every Sunday for petrol and coffee, and we are consistently greeted with great service and kindness. It’s clear that they take pride in what they do, and they even know our usual orders by now, which makes the experience feel personal and welcoming. Thank you to the team for the excellent service — it is truly appreciated.

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1 reviews | Active since Jan 2020

18 May 2026, 10:28

Sasol Voortrekker Krugersorp

I would like to sincerely thank the staff at the Sasol in Krugersdorp, next to Burger Box Roadhouse. They are always so friendly, helpful, and respectful. We stop there every Sunday for petrol and coffee, and we are consistently greeted with great service and kindness. It’s clear that they take pride in what they do, and they even know our usual orders by now, which makes the experience feel personal and welcoming. Thank you to the team for the excellent service — it is truly appreciated.

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1 reviews | Active since Jan 2020

18 May 2026, 06:26

No service

No service at garage when I stopped for diesel. There was one attendant at a pump chatting to someone in a car and the other attendant was sitting in the tea room on his phone. I eventually just left and went to another garage

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1 reviews | Active since Jan 2020

18 May 2026, 06:26

No service

No service at garage when I stopped for diesel. There was one attendant at a pump chatting to someone in a car and the other attendant was sitting in the tea room on his phone. I eventually just left and went to another garage

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1 reviews | Active since Jan 2020

16 May 2026, 05:49

Bad service

I've contacted Sasol Rewards by phone and by email, I'm trying to change my cell number from 0714741524 to 0690378076 and have had no response in a week.

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1 reviews | Active since Jan 2020

16 May 2026, 05:49

Bad service

I've contacted Sasol Rewards by phone and by email, I'm trying to change my cell number from 0714741524 to 0690378076 and have had no response in a week.

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1 reviews | Active since Jan 2020

15 May 2026, 06:41

SASOL Rewards - * cover up/*ing!

I am using the SASOL REWARDS card and from December had people *****ing my and using my reward points on vouchers. Reported to Sasol in January en was contacted by two people and via email. Initial points credited again. But is still happens and repeated attempts to get hold of these employees with sasol emails failed. Calls to Rewards card centre useless NO-ONE there replies, nor several demands by me for managers or marketing dept heads to contact me regarding this ***** materializes. Best they do is have ***ing bot reply with yet another case number stating falsely customer contacted, or case resolved or credit passed. LIES! It is IMPOSSIBLE to get a f human in SASOL to call me back and explain how my rewards is hacked. I am convinced employees are involved and this must be happening to hundreds of customers. NO responsibility or care by SASOL. The rewards is a ****, rather use BP or Shell rewards they have integrity. I have sent many emails explaining exactly dates, numbers and values how my rewards are ******. SASOL *****S! Head of marketing, your head is stuck in sand!

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1 reviews | Active since Jan 2020

15 May 2026, 06:41

SASOL Rewards - * cover up/*ing!

I am using the SASOL REWARDS card and from December had people *****ing my and using my reward points on vouchers. Reported to Sasol in January en was contacted by two people and via email. Initial points credited again. But is still happens and repeated attempts to get hold of these employees with sasol emails failed. Calls to Rewards card centre useless NO-ONE there replies, nor several demands by me for managers or marketing dept heads to contact me regarding this ***** materializes. Best they do is have ***ing bot reply with yet another case number stating falsely customer contacted, or case resolved or credit passed. LIES! It is IMPOSSIBLE to get a f human in SASOL to call me back and explain how my rewards is hacked. I am convinced employees are involved and this must be happening to hundreds of customers. NO responsibility or care by SASOL. The rewards is a ****, rather use BP or Shell rewards they have integrity. I have sent many emails explaining exactly dates, numbers and values how my rewards are ******. SASOL *****S! Head of marketing, your head is stuck in sand!

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1 reviews | Active since Jan 2020

12 May 2026, 07:08

SASOL KGABOTSE

Sasol Kgabotse, the service form the petrol attendants at Sasol Kgabotse, President Steyn street, Pretoria North, is very disappointing. As I am on my way to work, and pass this garage, I had to stop for petrol, stop, the attendants notice me, but keep on walking around, look at their phones, if I am invisible. When will we see a turn around for this useless garage. This was the last time EVER I will stop at this garage. When you ask the attendants to pump your tyres, we had no air, for years the same old story.

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1 reviews | Active since Jan 2020

12 May 2026, 07:08

SASOL KGABOTSE

Sasol Kgabotse, the service form the petrol attendants at Sasol Kgabotse, President Steyn street, Pretoria North, is very disappointing. As I am on my way to work, and pass this garage, I had to stop for petrol, stop, the attendants notice me, but keep on walking around, look at their phones, if I am invisible. When will we see a turn around for this useless garage. This was the last time EVER I will stop at this garage. When you ask the attendants to pump your tyres, we had no air, for years the same old story.

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1 reviews | Active since Jan 2020

2 May 2026, 11:52

I want to publicly thank Nadine ref 46901728, the best rain consaltunt who assisted me with my 5G home service

I want to publicly thank Nadine ref 46901728, the best rain consaltunt who assisted me with my 5G home service. I'll rate her 5/5.

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1 reviews | Active since Jan 2020

2 May 2026, 11:52

I want to publicly thank Nadine ref 46901728, the best rain consaltunt who assisted me with my 5G home service

I want to publicly thank Nadine ref 46901728, the best rain consaltunt who assisted me with my 5G home service. I'll rate her 5/5.

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1 reviews | Active since Jan 2020

2 May 2026, 08:56

Receipt Tampering and Misuse of Customer Competition Details

Dear Sasol Customer Service Team, I am writing to formally raise a concern regarding conduct observed at your service station, Sasol Pretoria Central. I have noticed a recurring issue involving a petrol attendant identified as Lisivh. On multiple occasions, this attendant has torn customer receipts and removed the sections containing instant competition details and QR scan information before handing the slip to customers. This behavior appears deliberate and consistent. I believe this constitutes misconduct, as these competition details are intended for customers who purchase fuel, not for staff to appropriate. As a loyal Sasol customer who makes a point of refueling at your stations, I find this practice both concerning and unacceptable. Notably, when I am assisted by other attendants, I receive my receipt in full without any alterations. I request that this matter be investigated urgently, as it reflects poorly on the integrity of the service provided at this location. If this issue is not addressed, it may affect my decision to continue using this station and could influence others through word of mouth.

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1 reviews | Active since Jan 2020

2 May 2026, 08:56

Receipt Tampering and Misuse of Customer Competition Details

Dear Sasol Customer Service Team, I am writing to formally raise a concern regarding conduct observed at your service station, Sasol Pretoria Central. I have noticed a recurring issue involving a petrol attendant identified as Lisivh. On multiple occasions, this attendant has torn customer receipts and removed the sections containing instant competition details and QR scan information before handing the slip to customers. This behavior appears deliberate and consistent. I believe this constitutes misconduct, as these competition details are intended for customers who purchase fuel, not for staff to appropriate. As a loyal Sasol customer who makes a point of refueling at your stations, I find this practice both concerning and unacceptable. Notably, when I am assisted by other attendants, I receive my receipt in full without any alterations. I request that this matter be investigated urgently, as it reflects poorly on the integrity of the service provided at this location. If this issue is not addressed, it may affect my decision to continue using this station and could influence others through word of mouth.

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