MK
Manuella K
Active since Jan 2019
83
Reviews
0
Industries
Reviews
83 reviews1 month ago
Moving banks.
Good day, I've been a customer of FNB for over 22 years, and I am ready to move my account. I was assisted by Sisanda, who was very efficient in providing the information regarding my account. The issue is, I'm currently sitting in negative 7000 due to honored transactions and missed debits.. I spoke to her about the honored transactions, which didnt make sense to me. At the point of sale, funds are deducted and we move on. Unfortunately, based on when the merchant decides to bank the funds, only then will funds be allocated. I was then advised to first check my detailed balance before making any purchases. So, I now need to know, apart from the missed debits.. that I can account for.. using your card for transactions isnt really feasible because it's now put me in this situation where funds are allocated immediately, only honored and I have to wait for the merchant to bank, which could take weeks in some cases. and then depending on when that happens, it can push my account into a negative balance and once my salary is paid I am at a loss of 7k. This has taught me to rather make use of cash. I unfortunately cannot afford to lose 7k from my salary, I am a single parent and it's already a struggle to survive in our economy. Due to this, I will be moving to a different bank and make use of cash rather than online or physical transactions to avoid this. Thank you for your services, FNB, but this is too much to deal with.. I'll make arrangements to repay my overdrawn account, but I cannot be doing this going forward.
1 reply
1 month ago
THANDO, THE GREATEST!!
I had the absolute pleasure of working with Thando Sibiya, an Enrolment Specialist at Regent. I had a question about enrolment on the 11th, and I was enrolled the very same day. Despite my anxiety and numerous questions, Thando assisted me with exceptional efficiency, professionalism, and remarkable patience. I would like to give her the biggest compliment: THANK YOU SO MUCH for making this entire process as smooth as possible. I truly appreciate you.
0 replies
3 months ago
ABSOLUTELY TERRIBLE SERVICE!
The torture and money wasted on trying to get through to ANYONE at MWEB is just more than any person can handle on any given day. I have been trying to downgrade my account since the 23rd of February. I get a Failed error on the app and when I initiate a live chat, the wait is so long to connect to an agent that you give up hope in speaking to anyone. A week and a few days later, I still have not been able to reach anyone at MWEB. Monday i was on hold for 1 hour and 44minutes without success, Tuesday another 50minutes spent holding.. I tried calling while driving to work.. started off on Number 8, in the Queue, got to the office and 40minutes later, still waiting. I tried logging into the website but full access requires and OTP that is NEVER RECEIVED. When you send in documents u have tp contact the same helpline but you just cannot get through to anyone. tomorrow, is the 5th, I've still not downgraded my membership, I havent paid for the current membership BECAUSE I need to downgrade it,, so it's safe to say that my services will be disconnected because the helpcentre cannot be reached. MWEB, PLEASE DO BETTER!!!
7 replies
3 months ago
Terrible service Discovery Flexicare!!
I activated two Flexicare memberships in 2025, for my parents. Policy numbers 924960900 & 924977830. I also submitted consent forms, for all their information to be shared with me. They are seniors. Their policies has since lapsed. There was no communication from Discovery to either myself or my parents regarding this. The last notifications I received was advising that the memberships have been reinstated, end of January 2026. I have been dealing with Petra, who has now told me that there is no third party consent forms on file and my parents would need to resubmit. All I would like to do is retain the membership but it seems as though I have more interest in getting this done than the scheme itself. I have since asked both parents to sign the forms and resubmitted the details. I have still not heard back from Discovery. I have had countless issues with these memberships since inception and I am really growing tired of having to deal with the same issues.
2 replies
4 months ago
I would like to write a review about Miway Blink
I would like to write a review about Miway Blink. 10/10 for service for Latisha Subramoney. She serviced my query very efficiently.
1 reply
4 months ago
EXTREMELY POOR SERVICE
Getting through to any of the agents is such a mission. The App should be the go-to but there is no efficiency. On one occassion, i initiated a LIVE CHAT and received no feedback all day. I am currently awaiting a response on the LIVE CHAT since 8:02, it's now after 9am. In the same breath, I am waiting on a call for the past 28minutes to get through to the billing department. When I try to make payments online, my balance displays a R0.00 amount owing.. when I try to submit proof of payment on the App, i get told no one actively works on the uploaded documents. So, HOW DO WE GET ASSISTANCE WITHOUT FRUSTRATION.!!
0 replies
6 months ago
Very frustrating dealing with FNB LIFE.
I need to understand how payments made to FNB LIFE are never allocated? The previous payment I made into the banking account wasnt allocated after an entire month. I have just made a double payment, which included the arrear amount on the 27th November. Just on the 26th, speaking to a consultant, I was advised that payments made will reflect after 24hours. And here we are receiving emails and smses advising of a policy that could lapse, even after sending the proof of payment to the fnblife email address. I honestly expect far better service from FNB. Please ensure that my payment of 1760 has been allocated. This makes me wonder how frustating the claiming process might be.
1 reply
7 months ago
UNIT FAULTY - NO RESPONSE FROM NETSTAR
My early warning unit was installed on the 13th October. Since then I have tested the panic but on 4 occassions, Tuesday 14th October, tested it twice and received no callback. Wednesday 15th October, received a call after 15 minutes of pushing the button and I then advised the agent thaqt there seems to be an issue, she told me to try the next day again and was told it's possibly because the unit is new. 16th October, received a call 20minutes later and the agent said she would escalate for this to be investigated. I am still waiting for contact from Netstar to get this issue resolved. No one has contacted me from the escalated department. I tested the panic button today, again, at 7:16, no callback has been received. I will not be being the prorata amount for the month of October, because this unit is NOT WORKING. I checked the app during the course of the week and despite being home, the app confirmed that the vehicle was at the office park. I already regret this contract with Netstar.
5 replies
8 months ago
Amazing service Rhulani
I would like to take a moment to compliment Rhulani Kubayi. I have never encountered someone as polite and professional as him. He expressed gratitude on several occasions for my patience and for allowing him to assist me accurately. Rhulani, you are amazing, and I hope you receive the recognition you truly deserve. It was an absolute pleasure speaking with you.
0 replies
8 months ago
Poor Service
I am extremely disappointed in the service received by ALLLIFE. My mother's life policy was initiated in June 2025. I keep getting messages about medicals that have not been done and a 24month waiting period, however I have both responded via email and also via whatsapp asking which medicals need to be submitted. We have not received any information on this and I have been assigned to a lady by the name of Khanya, who is not responding to any correspondence. How difficult can it be to send the relevant documents stipulating which tests need to be conducted and where. I'm really not happy about this lack of service. This is giving me very little confidence in dealing with ALLLIFE as a service provider.
2 replies
Review Distribution
5 Star
21 (25.301204819277107%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (2.4096385542168677%)
1 Star
60 (72.28915662650603%)