Active since Oct 2016
15
Reviews
0
Industries
Reviews
15 reviews48 months ago
Unprofessional
Contradictory & false information given by different sales people, lack of communication and keeping customer in loop (client must continually follow up), inability / lack of willingness to provide standard documentation to BC around building regulations & insurance cover. Instead of having the knowledge and expertise to tell me upfront that a job couldn’t be done. The Fireplace Warehouse wasted 2 weeks of my time. As we all know time is money… Initially a salesman is sent out to my house looking at the installation and telling me all easily doable… I wait and wait for a quote. After following up several times I receive a quote three days later. On asking for additional info re installation regulators etc, he is unable to answer any of the technical questions. On asking if I can then speak to his manager, he tells me he doesn’t want my business. I contact management & have a very good, helpful conversation with Karen, who reassures me re my concerns. During this conversation I find out there were several items the salesman had been dishonest about, including tentatively booking in an installation date. The sales manager is then sent out to look at the installation & to quote. There was one technicality he needed to check before confirming installation. And I was told he’d get back to me early Friday morning. Needless to say I didn’t hear from him and followed up. He then told me there would be a technical issue with the way I wanted it installed - I provided him with an alternate option, which he agreed would work. However they ended up turning down the job. Saying he didn’t want to provide proof of insurance and simple info requested by my body corporate… Although the people are friendly and polite - Not once did anyone at this company get back to me without me following up, a lot of contradictory information given & a total disregard for my time.
1 reply
72 months ago
One & only dealing
I do not recommend dealing with this auction house. As an online bidder, I recently had an experience where 5th Ave reopened bidding after the hammer fell. The reason I was given was that “they allow for bidding to reopen after the hammer drops for online auctions, to allow for internet delay.” Interestingly, from what I saw online, the bidders after the hammer fell were not online, but on the phone & floor - so an internet delay does not apply. 5th Ave claim there is no recording of the livestream auction to refer back to. UPDATE: The auction house isn’t happy with receiving a bad review - so they retaliate by blacklisting the bidder for not liking the way in which they conduct business. They have yet been able to provide any evidence to prove the contrary. I even paid the higher hammer price... Their msg to me: “The comments you are posting on public platforms are factually incorrect, untruthful and defamatory. In order to protect the industry at large I have added your account to the global blacklist of bad bidders – I intend leaving it there as a warning to other auction houses.” Ironically they’re calling me a liar, which is defamatory & are acting with malicious intent. FURTHER UPDATE: 48 hours later and 5th have now sent me some form of written proof of an online bid
1 reply
88 months ago
Useless & impossible to contact.
I received notification that my fibre line was moved to Afrihost on 4 March. Today my internet is down & am being told migration didn’t take place - even though I had connectivity up until today & have already been billed for this month. Impossible to get hold of anyone at Afrihost... have to communicate via WhatsApp, responses are slow and of now help at all. Live chat doesn’t work. And if you call their call center the wait time if 16mins.... pathetic all round. However when I was signing up the show they put on was very different..... be warned do not use this ISP
0 replies
88 months ago
You pay &
Since the beginning of Feb I’ve had connectivity interruptions. I get calls from tech etc (always someone different) spinning some nonsense about the issue sitting with Telkom, I have contacted Telkom and they have tested my line - it is 100% Reality is Vox has over extended themselves and now cannot provide to their customers. I finally got a call from a customer service manager - promising to get to the bottom of the matter & look at reimbursing - needless to say, after the one phone call, she didn’t bother getting back to me when she said she would... and now communicates the same nonsense via email. Problem not resolved and passing the buck continues. To top it off I haven’t been reimbursed for all the downtime and was told I probably won’t either... on Monday I’m lodging a complaint with consumer protection... Please recommend fibre providers in the meantime, thank you.
0 replies
103 months ago
Slow to respond & rude
In just over a month of dealing with Angor, I have experienced nothing but inefficiency, frustration & bad attitude. Not a good choice to manage your property.
4 replies
104 months ago
No words!....
I can't begin to list the countless times this bank has *****ed me around or delivered shocking service... (this goes for all their staff except for my personal banker... sadly she relies on the substandard support in order to carry out any requests.) Displays no signs of being an upmarket private bank... My advice to you - just DON'T bank at RMB!....
0 replies
105 months ago
Thank you!
Thank you for assisting me with my Matrix query... I had no luck with contacting Matrix directly and have battled for over three months. Thanks to Audi - was sorted in a day :)
0 replies
105 months ago
Useless....
I have called several times to upgrade my unit - oddly the company tries to lock you into a contract period yet the tracking unit isn't covered for the period of your contract! Ever person I speak to has a different set of information... they go off to find out more and I never hear back from them.... Most concerning considering I'll be trusting these people in an emergency situation!
1 reply
107 months ago
Pathetic customer service
<p>Ordered a dishwasher for delivery specifically BEFORE 3pm today... here I sit after 3 with still no clue where or when the dishwasher will arrive, </p> <p>I've been trying to follow up with emails and phone calls since 1pm. Michelle Samuel (the lady we placed the order with) as well as Coen the store manger haven't the slightest clue where the machine or what the ETA is.... day wasted!!!!!</p>
0 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (86.66666666666667%)