VT
Vox Telecom
Verified Business
VT
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Vox Telecom shows a deeply polarised customer experience. While individual agents earn strong praise for resolution and patience, systemic failures dominate the feedback. Billing disputes, cancellation traps, unreturned router charges, and prolonged outages are recurring themes. Communication breakdowns between Vox and infrastructure partners like Frogfoot, Vumatel, and Openserve compound frustration. Customers repeatedly describe being passed between departments without resolution.
TrustIndex
5.2
Ranking
#19
in Fibre & Broadband
NPS Score
-35
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Vox Telecom shows a deeply polarised customer experience. While individual agents earn strong praise for resolution and patience, systemic failures dominate the feedback. Billing disputes, cancellation traps, unreturned router charges, and prolonged outages are recurring themes. Communication breakdowns between Vox and infrastructure partners like Frogfoot, Vumatel, and Openserve compound frustration. Customers repeatedly describe being passed between departments without resolution.
The most common complaint about Vox Telecom, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Customers report aggressive debit orders after cancellation, R1999-R2000 charges for unreturned routers where collection was never arranged, double-billing during relocations, and threats of debt collection. Cancellation processes are described as deliberately obstructive with unfair notice-period clauses.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I have consistently experienced poor service from Vox, particularly when it comes to support and outage management. Their support processes feel unnecessarily complicated and frustrating, often creating additional obstacles rather than helping customers resolve problems quickly. Simple issues become time-consuming exercises in navigating systems, repeating information, and waiting for responses. More concerning is the apparent lack of urgency when dealing with downtime. Service outages and connectivity problems seem to be treated as routine inconveniences rather than serious disruptions affecting customers who rely on these services daily. Downtime appears to drag on far longer than it should, with limited communication and insufficient urgency shown toward resolution. Reliable internet has become essential infrastructure, not a luxury service, and customers deserve support processes and outage responses that reflect this reality. Unfortunately, my experience has been that Vox consistently falls short in these areas.
1 reviews | Active since Jan 2020
I have consistently experienced poor service from Vox, particularly when it comes to support and outage management. Their support processes feel unnecessarily complicated and frustrating, often creating additional obstacles rather than helping customers resolve problems quickly. Simple issues become time-consuming exercises in navigating systems, repeating information, and waiting for responses. More concerning is the apparent lack of urgency when dealing with downtime. Service outages and connectivity problems seem to be treated as routine inconveniences rather than serious disruptions affecting customers who rely on these services daily. Downtime appears to drag on far longer than it should, with limited communication and insufficient urgency shown toward resolution. Reliable internet has become essential infrastructure, not a luxury service, and customers deserve support processes and outage responses that reflect this reality. Unfortunately, my experience has been that Vox consistently falls short in these areas.
1 reviews | Active since Jan 2020
Outstanding service from start to finish! Professional, efficient, and truly customer-focused. A special thank you to @ChavonneDelport for going the extra mile and making the entire experience smooth and stress-free. Your dedication and excellent communication really stood out. Highly recommended!
1 reviews | Active since Jan 2020
Outstanding service from start to finish! Professional, efficient, and truly customer-focused. A special thank you to @ChavonneDelport for going the extra mile and making the entire experience smooth and stress-free. Your dedication and excellent communication really stood out. Highly recommended!
1 reviews | Active since Jan 2020
Vox is literally taking advantage of clients with their broken systems and refusal to cancel or downgrade lines. I downgraded my line and received a bill of over R2000.00 when I disputed this they just cut my line. Their excuse was I never accepted the quote which sent in email and was a BROKEN LINK THAT DID NOT WORK! I spoke to a consultant who guided me through the customer portal and confirmed everything is okay but now they say that the person I spoke to does not exist???? Do yourself a favour Afri Host or Direct Axxess. Vox is full of it! They don't even have a complaints department when you request escelation. Can you believe it???
1 reviews | Active since Jan 2020
Vox is literally taking advantage of clients with their broken systems and refusal to cancel or downgrade lines. I downgraded my line and received a bill of over R2000.00 when I disputed this they just cut my line. Their excuse was I never accepted the quote which sent in email and was a BROKEN LINK THAT DID NOT WORK! I spoke to a consultant who guided me through the customer portal and confirmed everything is okay but now they say that the person I spoke to does not exist???? Do yourself a favour Afri Host or Direct Axxess. Vox is full of it! They don't even have a complaints department when you request escelation. Can you believe it???
1 reviews | Active since Jan 2020
Yesterday, I called Vox regarding fibre installation, but I did not receive a callback after waiting for two hours. I then called again and requested another callback, but unfortunately, no one contacted me.Today, I decided to buy airtime and call again. Luckily, I was assisted by Johan Venter. My apologies for the frustration I took out on him, but he managed to assist me very well, and I understood everything he explained However, I am still dissatisfied that I never received a callback. Thank you, Johan keep up the good work, you clearly know your job well.
1 reviews | Active since Jan 2020
Yesterday, I called Vox regarding fibre installation, but I did not receive a callback after waiting for two hours. I then called again and requested another callback, but unfortunately, no one contacted me.Today, I decided to buy airtime and call again. Luckily, I was assisted by Johan Venter. My apologies for the frustration I took out on him, but he managed to assist me very well, and I understood everything he explained However, I am still dissatisfied that I never received a callback. Thank you, Johan keep up the good work, you clearly know your job well.
1 reviews | Active since Jan 2020
Exceptionally bad service from the start. Their sales department messed up solidly. I have now been battling with their technical department for a month getting absolutely nowhere. I have escalated problems right up to management
1 reviews | Active since Jan 2020
Exceptionally bad service from the start. Their sales department messed up solidly. I have now been battling with their technical department for a month getting absolutely nowhere. I have escalated problems right up to management
1 reviews | Active since Jan 2020
Good Day Vox. I have a branch on Bloemfontein, and the internet there is more off during the days than on, i am running a network there that has Vox fibre, i can tell you that your service there is horse dung. We have logged numerous tickets to get this sorted but no one calls me back or tries to help and resolve this. Is this the type of busiess support from Vox? Please get this sorted. New Ticket Number : VOX30504172
1 reviews | Active since Jan 2020
Good Day Vox. I have a branch on Bloemfontein, and the internet there is more off during the days than on, i am running a network there that has Vox fibre, i can tell you that your service there is horse dung. We have logged numerous tickets to get this sorted but no one calls me back or tries to help and resolve this. Is this the type of busiess support from Vox? Please get this sorted. New Ticket Number : VOX30504172
1 reviews | Active since Jan 2020
Very disappointing experience with Vox Telecom. I am now going on almost 2 weeks without an internet connection, after previously experiencing another full month without service. Despite numerous follow-ups and several managerial escalations, the issue still remains unresolved. The lack of communication, delayed response times, and failure to restore the service have been extremely frustrating and unacceptable. As a paying customer, I expected far better support and accountability. I sincerely hope this matter receives urgent attention so that no other customer has to go through the same experience.
1 reviews | Active since Jan 2020
Very disappointing experience with Vox Telecom. I am now going on almost 2 weeks without an internet connection, after previously experiencing another full month without service. Despite numerous follow-ups and several managerial escalations, the issue still remains unresolved. The lack of communication, delayed response times, and failure to restore the service have been extremely frustrating and unacceptable. As a paying customer, I expected far better support and accountability. I sincerely hope this matter receives urgent attention so that no other customer has to go through the same experience.
Vox Telecom scores 1.5 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (1.7); their weakest is Billing & Contracts (1.3). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
Vox Telecom has a TrustIndex of 5.2 out of 10 on Hellopeter, based on 773 reviews in the last 12 months. Hellopeter has tracked Vox Telecom across 10,774 total reviews. How is the TrustIndex calculated? →