Ok Furniture/Power Express
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, OK Furniture/Power Express is facing significant customer experience challenges across all service themes. Customers describe widespread issues with delivery delays, product defects, unresponsive after-sales support, and refund difficulties. While isolated positive experiences exist with specific staff members, the dominant narrative reflects systemic breakdowns in fulfilment, warranty handling, and account management across multiple branches nationwide.
TrustIndex
2
NPS Score
-77
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Ok Furniture/Power Express is facing significant customer experience challenges across nearly every touchpoint. Customers describe persistent failures in delivery promises, product quality on beds and appliances, and refund processing. Staff attitudes vary by branch but complaint handling is widely criticised. A small number of named employees receive genuine praise, but these are exceptions in an otherwise troubled service landscape.
The most common complaint about Ok Furniture/Power Express, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Refunds, Returns & Consumer Rights (1.0). Customers describe refunds delayed for months, warranty claims rejected on dubious grounds such as alleged ****roach damage, and faulty beds, stoves, fridges and TVs caught in repair loops. Many threaten escalation to the Consumer Goods Ombudsman.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
I paid for a fridge from your store almost two months ago, but I still have not received the item. I have already visited the store in person, attempted to speak to the manager, emailed customer service, and contacted your social media team, but no resolution has been provided. The store is now also refusing to refund my money. I am requesting immediate delivery of the fridge or a full refund within 7 days. If this matter is not resolved urgently, I will proceed with formal complaints to consumer protection authorities and continue escalating the matter publicly. Please treat this as a final demand before escalation. Kind regards, Paballo Maleke ***
1 reviews | Active since May 2026
I paid for a fridge from your store almost two months ago, but I still have not received the item. I have already visited the store in person, attempted to speak to the manager, emailed customer service, and contacted your social media team, but no resolution has been provided. The store is now also refusing to refund my money. I am requesting immediate delivery of the fridge or a full refund within 7 days. If this matter is not resolved urgently, I will proceed with formal complaints to consumer protection authorities and continue escalating the matter publicly. Please treat this as a final demand before escalation. Kind regards, Paballo Maleke ***
1 reviews | Active since Dec 2024
I am so disappointed at OK Furniture Malmesbury I bought a couch from them that became loose within 5 months and when I reported the matter they promised to fix it that was in the beginning of April they have been promising to collect it until today nothing happened . The worse part is that after reporting the matter you must fill up on them all the time the don’t see a need to update you 😡😡😡
1 reviews | Active since Dec 2024
I am so disappointed at OK Furniture Malmesbury I bought a couch from them that became loose within 5 months and when I reported the matter they promised to fix it that was in the beginning of April they have been promising to collect it until today nothing happened . The worse part is that after reporting the matter you must fill up on them all the time the don’t see a need to update you 😡😡😡
1 reviews | Active since Apr 2026
OK Furniture in Malelane shop 1 Ingwe Centre. We have bought a fridge and was expected to be delivered by Friday last week, they said they are out of stock so we have to go to other branch to fetch it there. Is it our job to do that? Why can't they fetch it because we bought the fridge from them. I don't know if I should involve my legal team or what....
1 reviews | Active since Apr 2026
OK Furniture in Malelane shop 1 Ingwe Centre. We have bought a fridge and was expected to be delivered by Friday last week, they said they are out of stock so we have to go to other branch to fetch it there. Is it our job to do that? Why can't they fetch it because we bought the fridge from them. I don't know if I should involve my legal team or what....
1 reviews | Active since Apr 2026
I have had my OK account for the last 12 months approx without missing a payment... February they didn't debit me as per normal when funds where there in the account, a week lapses without them debating and I call they tell me that they can give me a reference number to pay cash the account, now I work in ITC and automatically I know I will be listed. So in the month of March, I decided to pay the settlement amount, so I went directly in store and requested it and paid it in full on the 25th March. On the 27th I get a paid up letter that confirmed that the account is closed. Yesterday I check my credit report and see that they listed me with arrears despite settling the account before my actual debit date. I immediately send Lerato Mongane an email with an email of concern, no apology, no acknowledgement of their error just a simple ' This will be rectified after 21 working days'. I absolutely loathe the service from this furniture store and I recommend everyone against it. There is no accountability. Most months you will call and ask when they will debit you and that phone will ring until you turn blue in the face. I want those arrears removed on my profile asap.
1 reviews | Active since Apr 2026
I have had my OK account for the last 12 months approx without missing a payment... February they didn't debit me as per normal when funds where there in the account, a week lapses without them debating and I call they tell me that they can give me a reference number to pay cash the account, now I work in ITC and automatically I know I will be listed. So in the month of March, I decided to pay the settlement amount, so I went directly in store and requested it and paid it in full on the 25th March. On the 27th I get a paid up letter that confirmed that the account is closed. Yesterday I check my credit report and see that they listed me with arrears despite settling the account before my actual debit date. I immediately send Lerato Mongane an email with an email of concern, no apology, no acknowledgement of their error just a simple ' This will be rectified after 21 working days'. I absolutely loathe the service from this furniture store and I recommend everyone against it. There is no accountability. Most months you will call and ask when they will debit you and that phone will ring until you turn blue in the face. I want those arrears removed on my profile asap.
1 reviews | Active since Jul 2024
I am writing to formally request the issuance of a paid-up letter for the above-mentioned account, which was settled on 23 March 2026. Since that date, I have made multiple follow-ups and have unfortunately been passed from one representative to another without resolution. I was recently informed by Lerato (Agent) that the delay is due to the matter awaiting action from the manager, Nicolette Erasmus. It is particularly concerning that Ms. Erasmus has not responded to the email she personally requested, to which I submitted proof of payment on 23 March 2026. To date, there has been no acknowledgment or progress on this matter. This level of service is highly unsatisfactory. I am currently in the process of purchasing a home, and the delay in receiving this document is directly impacting the progress of that transaction. I kindly request that this matter be treated as urgent and that the paid-up letter be issued without any further delay.
1 reviews | Active since Jul 2024
I am writing to formally request the issuance of a paid-up letter for the above-mentioned account, which was settled on 23 March 2026. Since that date, I have made multiple follow-ups and have unfortunately been passed from one representative to another without resolution. I was recently informed by Lerato (Agent) that the delay is due to the matter awaiting action from the manager, Nicolette Erasmus. It is particularly concerning that Ms. Erasmus has not responded to the email she personally requested, to which I submitted proof of payment on 23 March 2026. To date, there has been no acknowledgment or progress on this matter. This level of service is highly unsatisfactory. I am currently in the process of purchasing a home, and the delay in receiving this document is directly impacting the progress of that transaction. I kindly request that this matter be treated as urgent and that the paid-up letter be issued without any further delay.
Ok Furniture/Power Express has a TrustIndex of 2 out of 10 on Hellopeter, based on 97 reviews in the last 12 months. Hellopeter has tracked Ok Furniture/Power Express across 1,920 total reviews. How is the TrustIndex calculated? →
