PM
Papi M
Active since Jul 2024
2
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0
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Reviews
2 reviews1 month ago
Bad customer service
I am writing to formally request the issuance of a paid-up letter for the above-mentioned account, which was settled on 23 March 2026. Since that date, I have made multiple follow-ups and have unfortunately been passed from one representative to another without resolution. I was recently informed by Lerato (Agent) that the delay is due to the matter awaiting action from the manager, Nicolette Erasmus. It is particularly concerning that Ms. Erasmus has not responded to the email she personally requested, to which I submitted proof of payment on 23 March 2026. To date, there has been no acknowledgment or progress on this matter. This level of service is highly unsatisfactory. I am currently in the process of purchasing a home, and the delay in receiving this document is directly impacting the progress of that transaction. I kindly request that this matter be treated as urgent and that the paid-up letter be issued without any further delay.
0 replies
23 months ago
Break In
I recently had to file an insurance claim with discovery insure after experiencing a break in . I am pleased to share my experience and highly recommend their services based on the outstanding support and efficiency I received from Shahida Nchinyane. From the moment I initiated the claim, the process was seamless and straightforward. The online portal was user-friendly, making it easy to submit all the necessary documents and information. Within a few hours, I received confirmation that my claim had been received and was being processed. One of the standout aspects of my experience was the excellent customer service. Shahida Nchinyane assigned to my case was knowledgeable, empathetic, and always available to answer my questions. she kept me informed at every stage of the process, ensuring I knew exactly what to expect and when. The best part was the speed with which the claim was processed. Within a few days, I received approval, and the funds were disbursed directly to my account. The entire process, from filing the claim to receiving the payout, took less time than I had anticipated.
1 reply
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1 Star
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