Beares

Based on recent customer reviews, Beares is facing serious customer experience challenges across multiple branches nationwide. Customers report aggressive collections behaviour, unresolved warranty claims, refund delays after settled accounts, and poor product durability on beds and lounge suites. While a handful of customers praise specific staff like Carol at head office, the overwhelming sentiment reflects deep frustration with after-sales support and accountability.

The most common complaint about Beares, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customers describe rude managers, aggressive collections agents visiting workplaces, ignored complaints, and unreturned calls. Specific staff like Nana Kgau, Portia, and Rama are repeatedly named for unprofessional conduct. Head office escalations rarely yield resolution, though Carol receives isolated praise.

Beares scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Furniture & Home, compared to the Furniture & Home industry average of 1.4. Their strongest theme is Customer Service (1.2); their weakest is Account & Billing (1.1). The top AI-rated Furniture & Home business on Hellopeter is Cielo (3). How is the AI Score calculated? →

Beares has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 112 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 15 hours 39 min. Hellopeter has tracked Beares across 782 total reviews. How is the TrustIndex calculated? →