B
Beares
Verified Business
B
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Beares is facing serious customer experience challenges across multiple branches nationwide. Customers report aggressive collections behaviour, unresolved warranty claims, refund delays after settled accounts, and poor product durability on beds and lounge suites. While a handful of customers praise specific staff like Carol at head office, the overwhelming sentiment reflects deep frustration with after-sales support and accountability.
TrustIndex
2.9
Ranking
#7
in Furniture & Home
NPS Score
-74
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Beares is facing serious customer experience challenges across multiple branches nationwide. Customers report aggressive collections behaviour, unresolved warranty claims, refund delays after settled accounts, and poor product durability on beds and lounge suites. While a handful of customers praise specific staff like Carol at head office, the overwhelming sentiment reflects deep frustration with after-sales support and accountability.
The most common complaint about Beares, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customers describe rude managers, aggressive collections agents visiting workplaces, ignored complaints, and unreturned calls. Specific staff like Nana Kgau, Portia, and Rama are repeatedly named for unprofessional conduct. Head office escalations rarely yield resolution, though Carol receives isolated praise.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Beares Kuruman I Paid All Amount That Was Due On 29th April SomeOne Called Me Claiming That There Was R500 Due on My ACC Which They Some How Created.I Personally Asked Him(Sales Manager)To Work Out Where The Amount Is Coming From To This Date He Never Emailed Or Called As Promised.I Requested Paid Up Letter With Lewis Is Their Principal On Friday Still Waiting Hopefully I Will Receive It Tomorrow.I Will Request Full Payment History To Get Where The Amount Is Coming From.
1 reviews | Active since Jan 2020
Beares Kuruman I Paid All Amount That Was Due On 29th April SomeOne Called Me Claiming That There Was R500 Due on My ACC Which They Some How Created.I Personally Asked Him(Sales Manager)To Work Out Where The Amount Is Coming From To This Date He Never Emailed Or Called As Promised.I Requested Paid Up Letter With Lewis Is Their Principal On Friday Still Waiting Hopefully I Will Receive It Tomorrow.I Will Request Full Payment History To Get Where The Amount Is Coming From.
1 reviews | Active since Jan 2020
Breach of contract, ******* workplace harassment, and ************ by Zama and Portia (Bears Alberton North) I am writing this to publicly expose the shocking, predatory, and ******** behavior of Bears Alberton North—specifically their staff members, Zama and Portia. We entered into a hire purchase agreement for a refrigerator, with a legally binding contract explicitly stating that our account would be debited on the last day of the month. Bears flagrantly breached this contract by randomly debiting our account early on a public holiday. Because this unauthorized deduction stripped away the money we needed to survive until month-end, we had to reverse it. Bears promised to call us the next day to rectify their mistake. They never did. Instead of fixing their own administrative error, Zama and Portia resorted to disgusting ************ tactics. They tracked down my husband’s workplace—which is not even the delivery address on file—and rocked up with a repossession truck. They aggressively demanded an immediate cash payment of R700 and openly stated they would not leave his place of employment until he paid. The utter humiliation and defamation of character caused to my husband at his job because of Zama and Portia’s ****gish behavior is completely unacceptable. You do not breach a contract, fail to call a customer back, and then send a truck to ambush someone at their job to ****** cash for your own accounting failures. Be warned: Zama, Portia, and any other Bears staff are strictly banned from ever setting foot at my husband's workplace again. Any further workplace harassment or ******* threats of repossession without a valid court order will result in an immediate ******** case of harassment and a formal escalation to the National Credit Regulator (NCR). Bears management needs to contact us immediately with a formal apology for the actions of Zama and Portia, and confirmation that our contract terms will be strictly adhered to moving forward.
1 reviews | Active since Jan 2020
Breach of contract, ******* workplace harassment, and ************ by Zama and Portia (Bears Alberton North) I am writing this to publicly expose the shocking, predatory, and ******** behavior of Bears Alberton North—specifically their staff members, Zama and Portia. We entered into a hire purchase agreement for a refrigerator, with a legally binding contract explicitly stating that our account would be debited on the last day of the month. Bears flagrantly breached this contract by randomly debiting our account early on a public holiday. Because this unauthorized deduction stripped away the money we needed to survive until month-end, we had to reverse it. Bears promised to call us the next day to rectify their mistake. They never did. Instead of fixing their own administrative error, Zama and Portia resorted to disgusting ************ tactics. They tracked down my husband’s workplace—which is not even the delivery address on file—and rocked up with a repossession truck. They aggressively demanded an immediate cash payment of R700 and openly stated they would not leave his place of employment until he paid. The utter humiliation and defamation of character caused to my husband at his job because of Zama and Portia’s ****gish behavior is completely unacceptable. You do not breach a contract, fail to call a customer back, and then send a truck to ambush someone at their job to ****** cash for your own accounting failures. Be warned: Zama, Portia, and any other Bears staff are strictly banned from ever setting foot at my husband's workplace again. Any further workplace harassment or ******* threats of repossession without a valid court order will result in an immediate ******** case of harassment and a formal escalation to the National Credit Regulator (NCR). Bears management needs to contact us immediately with a formal apology for the actions of Zama and Portia, and confirmation that our contract terms will be strictly adhered to moving forward.
1 reviews | Active since Jan 2020
SIR/MADAM. REQUEST FOR ASSISTANCE :COMPLAINT:BEARES FURNITURE SHOP : MTHATHA Kindly be requested to intervene and assist on the complaint lodged to the above mentioned shop. We bought a Lounge suit on August 2025 an was delivered to our home and used them. As we were using we discovered that their quality is not good. We reported the matter to the shop and they referred to their Head Office with their assessment report. The their Head office recommended that they must fetch them for quotation for repairs. We are not happy with their recommendation since we are requesting for assistance/intervention. Kind Regards Yolisa Mlilo : 078 415 5387/073 511 6895
1 reviews | Active since Jan 2020
SIR/MADAM. REQUEST FOR ASSISTANCE :COMPLAINT:BEARES FURNITURE SHOP : MTHATHA Kindly be requested to intervene and assist on the complaint lodged to the above mentioned shop. We bought a Lounge suit on August 2025 an was delivered to our home and used them. As we were using we discovered that their quality is not good. We reported the matter to the shop and they referred to their Head Office with their assessment report. The their Head office recommended that they must fetch them for quotation for repairs. We are not happy with their recommendation since we are requesting for assistance/intervention. Kind Regards Yolisa Mlilo : 078 415 5387/073 511 6895
1 reviews | Active since Jan 2020
I bought Russell hope fridge contract of.2yrs I was almost done to pay my fridge had a problem I called them they refuse to assist together with the insurance I pay ,I can say Thea r terrible the way they treated mee
1 reviews | Active since Jan 2020
I bought Russell hope fridge contract of.2yrs I was almost done to pay my fridge had a problem I called them they refuse to assist together with the insurance I pay ,I can say Thea r terrible the way they treated mee
1 reviews | Active since Jan 2020
Could you kindly please change your process and waiting times on Settlement letters This has been the second time that I have to request a settlement letter ,and advise that it’s a matter of urgency ,but keep getting told I should wait I want to pay this account finish but Beares holds up the process
1 reviews | Active since Jan 2020
Could you kindly please change your process and waiting times on Settlement letters This has been the second time that I have to request a settlement letter ,and advise that it’s a matter of urgency ,but keep getting told I should wait I want to pay this account finish but Beares holds up the process
1 reviews | Active since Jan 2020
My elderly mother, Mrs PB Kunene, purchased a bed from the Beares Pinetown branch during a cashback promotion because staff repeatedly assured us that she would receive a R2 000 cashback reward after delivery. The sales consultant Lucy and the manager present at the time both confirmed this multiple times before the agreement was signed. The bed was delivered successfully, but when we later followed up regarding the cashback, we were suddenly told that “pensioners do not qualify” for the promotion. This exclusion was NEVER disclosed before the sale. When we contacted the branch, Lucy, Lindi, and manager Thembah Mthethwa all claimed they “did not know the rules” of the promotion and that there was nothing they could do. How can staff actively market and sell a promotion without knowing the terms? Either the staff were never properly trained on the promotion, which resulted in misleading consumers, or the promotion was deliberately misrepresented to secure sales. This is especially unacceptable when dealing with elderly customers who rely on the information given by sales staff when making purchasing decisions. We are requesting that Beares honour the R2 000 cashback that was promised at the time of sale and properly investigate the conduct and handling of this matter by the Pinetown branch. Very disappointed with the service and handling of this issue.
1 reviews | Active since Jan 2020
My elderly mother, Mrs PB Kunene, purchased a bed from the Beares Pinetown branch during a cashback promotion because staff repeatedly assured us that she would receive a R2 000 cashback reward after delivery. The sales consultant Lucy and the manager present at the time both confirmed this multiple times before the agreement was signed. The bed was delivered successfully, but when we later followed up regarding the cashback, we were suddenly told that “pensioners do not qualify” for the promotion. This exclusion was NEVER disclosed before the sale. When we contacted the branch, Lucy, Lindi, and manager Thembah Mthethwa all claimed they “did not know the rules” of the promotion and that there was nothing they could do. How can staff actively market and sell a promotion without knowing the terms? Either the staff were never properly trained on the promotion, which resulted in misleading consumers, or the promotion was deliberately misrepresented to secure sales. This is especially unacceptable when dealing with elderly customers who rely on the information given by sales staff when making purchasing decisions. We are requesting that Beares honour the R2 000 cashback that was promised at the time of sale and properly investigate the conduct and handling of this matter by the Pinetown branch. Very disappointed with the service and handling of this issue.
1 reviews | Active since Jan 2020
So you guys promised to call me within 48 to rectify Debi check mandate and now is the 8th day without receiving a call and you send me a message to say I spoke to you consultant and I must rate the call. Kante who did you speak to?
1 reviews | Active since Jan 2020
So you guys promised to call me within 48 to rectify Debi check mandate and now is the 8th day without receiving a call and you send me a message to say I spoke to you consultant and I must rate the call. Kante who did you speak to?
Beares scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Furniture & Home, compared to the Furniture & Home industry average of 1.4. Their strongest theme is Customer Service (1.2); their weakest is Account & Billing (1.1). The top AI-rated Furniture & Home business on Hellopeter is Cielo (3). How is the AI Score calculated? →
Beares has a TrustIndex of 2.9 out of 10 on Hellopeter, based on 136 reviews in the last 12 months. Hellopeter has tracked Beares across 782 total reviews. How is the TrustIndex calculated? →