Momentum Health
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Momentum Health members describe a deeply frustrating experience marked by claim rejections, authorisation delays during medical emergencies, and unresponsive communication channels. While a small number of named consultants like Alison Noble, Uyanda Zungu, and Nicholas Bermal receive high praise, these positive interactions are vastly outnumbered by reports of administrative failures, refund delays, and members feeling abandoned during critical health events.
TrustIndex
3.2
NPS Score
-52
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Momentum Health members describe a deeply frustrating experience marked by claim rejections, authorisation delays during medical emergencies, and unresponsive communication channels. While a small number of named consultants like Alison Noble, Uyanda Zungu, and Nicholas Bermal receive high praise, these positive interactions are vastly outnumbered by reports of administrative failures, refund delays, and members feeling abandoned during critical health events.
The most common complaint about Momentum Health, based on Hellopeter's AI analysis of recent customer reviews, is Claims Processing & Authorisation. Claims Processing & Authorisation (1.1) is the most damaging theme. Members describe pre-authorisations taking days during emergencies including a baby with RSV, a pulmonary embolism, and asthma admissions. Approved authorisations are followed by partial or rejected payments, leaving members with debt and legal threats.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2022
I am extremely disappointed with the service from Momentum Health regarding preventative care and cholesterol testing. Momentum encourages members to take preventative measures, do regular health checks, and follow doctors’ instructions. However, when I tried to have my cholesterol tested as instructed by my doctor, the process became unnecessarily complicated. Even Ampath could not clearly identify which tests were covered based on the codes provided by Momentum on the authorisation. After multiple calls and being passed around by different call centre agents, I am now being told that I may need to get a motivation letter from my doctor just for a full fasting lipogram/cholesterol test to be covered. This is incredibly frustrating and completely defeats the purpose of encouraging preventative healthcare in the first place. Members should not have to struggle this much to access basic preventative testing. Can someone from management please contact me directly so we can clear up the confusion and resolve the poor service and mixed information coming from the call centre?
1 reviews | Active since Apr 2022
I am extremely disappointed with the service from Momentum Health regarding preventative care and cholesterol testing. Momentum encourages members to take preventative measures, do regular health checks, and follow doctors’ instructions. However, when I tried to have my cholesterol tested as instructed by my doctor, the process became unnecessarily complicated. Even Ampath could not clearly identify which tests were covered based on the codes provided by Momentum on the authorisation. After multiple calls and being passed around by different call centre agents, I am now being told that I may need to get a motivation letter from my doctor just for a full fasting lipogram/cholesterol test to be covered. This is incredibly frustrating and completely defeats the purpose of encouraging preventative healthcare in the first place. Members should not have to struggle this much to access basic preventative testing. Can someone from management please contact me directly so we can clear up the confusion and resolve the poor service and mixed information coming from the call centre?
1 reviews | Active since May 2026
Momentum Health for students is to be AVOIDED!. There is no fairness or integrity, merely consistent money-grabbing, an insatiable greed for taking premiums from customers with absolutely no support or attempt to treat the customer fairly. Shame on you, Momentum - you will take money from a widow supporting her son for his student medical aid, but refuse to treat a valid request for a refund of incorrect billing. The incorrect billing amounts to R 51 000 and has been billed since 2025. According to the finance department, no back-dated refunds will be made. The proverb of "They will take your eyeball and come back for the eyeball socket" describes Momentum Health 100%.
1 reviews | Active since May 2026
Momentum Health for students is to be AVOIDED!. There is no fairness or integrity, merely consistent money-grabbing, an insatiable greed for taking premiums from customers with absolutely no support or attempt to treat the customer fairly. Shame on you, Momentum - you will take money from a widow supporting her son for his student medical aid, but refuse to treat a valid request for a refund of incorrect billing. The incorrect billing amounts to R 51 000 and has been billed since 2025. According to the finance department, no back-dated refunds will be made. The proverb of "They will take your eyeball and come back for the eyeball socket" describes Momentum Health 100%.
1 reviews | Active since May 2026
I went to a Specialist as a member of Health4Me and I had to claim back my Money as per process A consultant named Yongama Gxwati was so rude to me he was not willing to listen or Assist me , Good thing that I kept calling and was assisted after 5th attempt ,My claim was captured incorrect and 1 document was required which I sent kept on going back and forth Until I was irate and now I am screaming at the wrong people not the one that caused all the ups and down Lack of communication and listen Yongama must be trained for Soft Skills his very rude and unproffessional
1 reviews | Active since May 2026
I went to a Specialist as a member of Health4Me and I had to claim back my Money as per process A consultant named Yongama Gxwati was so rude to me he was not willing to listen or Assist me , Good thing that I kept calling and was assisted after 5th attempt ,My claim was captured incorrect and 1 document was required which I sent kept on going back and forth Until I was irate and now I am screaming at the wrong people not the one that caused all the ups and down Lack of communication and listen Yongama must be trained for Soft Skills his very rude and unproffessional
1 reviews | Active since Jul 2022
I was struggling with a radiology claim for the longest time. I spoke to so many consultants, but the query remained unresolved until I spoke to a lady, Uyanda Zungu, who assisted with so much patience and grace. Consultants like her are rare; thank you, Uyanda.
1 reviews | Active since Jul 2022
I was struggling with a radiology claim for the longest time. I spoke to so many consultants, but the query remained unresolved until I spoke to a lady, Uyanda Zungu, who assisted with so much patience and grace. Consultants like her are rare; thank you, Uyanda.
1 reviews | Active since May 2026
The worse experience and very frustrating.Captured my details in correctly.iv asked for it to ne corrected and still again captured in correctly.they have put my 6 year old daughter as the main member,have spelt names not even close to what I have submitted now I have an issue when trying to claim amd use services.They are always busy and you wait hours for someone to attend to you.i regret taking this out and will probably have to look for a more efficient service provider.
1 reviews | Active since May 2026
The worse experience and very frustrating.Captured my details in correctly.iv asked for it to ne corrected and still again captured in correctly.they have put my 6 year old daughter as the main member,have spelt names not even close to what I have submitted now I have an issue when trying to claim amd use services.They are always busy and you wait hours for someone to attend to you.i regret taking this out and will probably have to look for a more efficient service provider.
1 reviews | Active since Sept 2016
I have been calling Momentum requesting for someone to call me. I am looking for a medical aid for my mother. They keep telling me someone will call us within 24 hours but no one has called me till date. Is this how the service at Momentum is.
1 reviews | Active since Sept 2016
I have been calling Momentum requesting for someone to call me. I am looking for a medical aid for my mother. They keep telling me someone will call us within 24 hours but no one has called me till date. Is this how the service at Momentum is.
1 reviews | Active since Jun 2024
You simply cannot get hold of authorizations via phone. I have tried now multiple times. After holding 20min, the line just drop. Only way of communications is via email, and they don't understand the authorizations request send to them via email.
1 reviews | Active since Jun 2024
You simply cannot get hold of authorizations via phone. I have tried now multiple times. After holding 20min, the line just drop. Only way of communications is via email, and they don't understand the authorizations request send to them via email.
Momentum Health has a TrustIndex of 3.2 out of 10 on Hellopeter, based on 195 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 16 hours 48 min. Hellopeter has tracked Momentum Health across 2,530 total reviews. How is the TrustIndex calculated? →
