Disgusting service

I am extremely disappointed with the service from Momentum Health regarding preventative care and cholesterol testing.

Momentum encourages members to take preventative measures, do regular health checks, and follow doctors’ instructions. However, when I tried to have my cholesterol tested as instructed by my doctor, the process became unnecessarily complicated.

Even Ampath could not clearly identify which tests were covered based on the codes provided by Momentum on the authorisation. After multiple calls and being passed around by different call centre agents, I am now being told that I may need to get a motivation letter from my doctor just for a full fasting lipogram/cholesterol test to be covered.

This is incredibly frustrating and completely defeats the purpose of encouraging preventative healthcare in the first place. Members should not have to struggle this much to access basic preventative testing.

Can someone from management please contact me directly so we can clear up the confusion and resolve the poor service and mixed information coming from the call centre?