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PAULA M
Active since Apr 2022
5
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Reviews
5 reviews2 weeks ago
Disgusting service
I am extremely disappointed with the service from Momentum Health regarding preventative care and cholesterol testing. Momentum encourages members to take preventative measures, do regular health checks, and follow doctors’ instructions. However, when I tried to have my cholesterol tested as instructed by my doctor, the process became unnecessarily complicated. Even Ampath could not clearly identify which tests were covered based on the codes provided by Momentum on the authorisation. After multiple calls and being passed around by different call centre agents, I am now being told that I may need to get a motivation letter from my doctor just for a full fasting lipogram/cholesterol test to be covered. This is incredibly frustrating and completely defeats the purpose of encouraging preventative healthcare in the first place. Members should not have to struggle this much to access basic preventative testing. Can someone from management please contact me directly so we can clear up the confusion and resolve the poor service and mixed information coming from the call centre?
1 reply
20 months ago
DISGUSSING SERVICE ONCE AGAIN!!!!!!
Follow-Up on Refund Commitment Dear Ctrack Team, I am writing to express my serious concerns regarding the refund that was promised to me on September 13, 2024. As of today, I have not received this refund, nor have I been properly informed about the status of my account. When I previously suggested applying the credit to my account, I was informed that this was not possible, and I was assured by your accounts department that a refund would be processed. A month later, after my recent inquiry, I was told that the refund would only be initiated on October 1. However, I have checked my bank account, and there is still no refund from Ctrack. This lack of communication and failure to fulfill commitments raises serious concerns about your company’s customer service practices. I expect transparency and accountability, and I am disappointed by the ongoing delays and inconsistent information I have received. Can you please clarify the status of my refund? Will I receive it as promised, and can I be assured that there will be no double deduction from my account? It is crucial for me to resolve this matter promptly, as it reflects on Ctrack's values and commitment to customer satisfaction. I look forward to your immediate response.
1 reply
21 months ago
Bad Service
I am writing to formally request a copy of the call recording from my interaction with your customer service on 06/03/202406/03/2024 WITH KYUTHADZO During this call, I discussed the details regarding charges related to the contract, specifically the R229 plus VAT deducted from my account, there was no discussion of SMS CHARGES!!!! I am particularly concerned about the unexpected charges I have recently incurred, including 47 SMS messages PER DAY billed at a rate of R0.45 per message (including VAT). For One Vehicle, According to the contract I have with Ctrack, I was led to believe that charges for SMS would only apply in emergency situations, not at this volume or rate.!!!!!!! In order to resolve this issue, I need to review the recording of the call to verify the details communicated and confirm what was agreed upon. The recording will be instrumental in clarifying whether there was any misunderstanding or miscommunication regarding the SMS charges. From you call Centre Agent Khuthadzo
1 reply
23 months ago
POOR SERVICE!!!!!
Cartrack There is no experience, staff in the call centre and the accounts they are just all rude!!!! Keep contracting me about a payment not made. I pay annually and they still don't get the picture. On one hand they say thank you for the payment and the next minute they call wanting to suspended the account,hand me over and cancel contract. Surely all other service providers in the tracking industry don't communicate with the customers,as cartrack does. What shocking service, no manager or CEO is aalvailable to sorting this poor service out. So I suggest before looking for a tracking supplier don't use cartrack, endless problems. Thanking you Paula 072 298 7201
1 reply
50 months ago
RUDE SPUR CHICAGO SPUR GLEN MARAIS
Arrived at Spur this Morning for a Breakfast today 27/04/22, Nobody at the door to meet or show you to a seat, so we decide to go find our own seat, We has to call a waiter to help serve us, he has a attitude of NOTE!!. Had no Coke tins as it has not arrived, surely you plan for public holidays!! Change our order to Fanta Orange which too 25 minutes to get to us. Ordered our unreal breakfast what a disaster food was cold tomatoes icy cold, managed to get our waiter and told him, he then said he would take it up with the Manager, if he calls him self a Manager then he needs a lot of training on how to handle customers!!! The waiter told him there was a problem, he look straight at me and told the waiter I am too BUSY to go and see what the customer is complaining about. No Butter Knife or Jam with the breakfast and cold breakfast does not go down well on a chilly morning. I would rather support other Restaurants in the Area of Glen Marais who treat you as a customer and who are willing to go the extra Mile. So as for the Manager with the Pink Mask, I think you are in the wrong business, maybe you should go and work behind close door where you don't have to deal with the Public, as you have no skills on how to handle a busy restaurant and customers People take you busy elsewhere, maybe the DROS, they also have a kids area.
0 replies
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1 Star
5 (100%)