Based on recent customer reviews, Ctrack SA faces widespread dissatisfaction across nearly every aspect of its service. Customers consistently report faulty tracking devices showing incorrect locations, unreliable panic buttons failing during emergencies, and unresponsive customer support with ignored follow-ups. Billing disputes are a major concern, including charges for inactive services, incorrect invoicing, and difficulties obtaining settlement quotations or cancellations. Multiple clients report adverse credit bureau listings without proper notice. Contract transfer and cancellation processes are described as frustrating and unresolved. The overwhelmingly negative feedback signals serious operational and communication failures.
Replied to 9.523809523809524% of negative reviews
Typically takes less than 59m to reply
TrustIndex
2.5
Score
Avg Reply
59
Hours
NPS Score
-55
Recommended: Unlikely
Replied to 9.523809523809524% of negative reviews
Typically takes less than 59m to reply
Apr '25 - Mar '26
Recent reviews (54)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Contract Cancellation, Battery Drain & Deinstallation Fees
Dear Ctrack I am writing to formally lodge a complaint regarding the poor service I have received from Ctrack. In November 2025, I requested the cancellation of my contract as the tracker installed in my vehicle has been draining the battery. The tracker was originally installed in 2012 from discovery insurance, and after many years of use, it has clearly become an issue. At the time of my cancellation request. I have requested when will they come and deinstalled their system without any answer. Instead of resolving this, I have now been informed that I am required to pay R800 for the deinstallation, which I strongly dispute, considering the following: In July last year, I had to replace my vehicle battery. I contacted Ctrack and requested that your technicians inspect the tracker, as I suspected it was causing the battery drain. To date, no one has come to inspect the tracker, despite repeated follow-ups and assurances. I find it unacceptable that after years of being a paying customer, I am left with a faulty unit, unresolved service requests, and now an unexpected fee to remove equipment that is causing damage to my vehicle. Due to the continuous delays, empty promises, and lack of accountability, my experience with Ctrack has been extremely disappointing. Based on this experience, I will never recommend Ctrack to anyone, as the service provided has fallen far below acceptable standards. Frustrated customer Thomas Baloyi Reg number# BC37YF GP cell number# 0827151141
1 reviews | Active since Jan 2020
Contract Cancellation, Battery Drain & Deinstallation Fees
Dear Ctrack I am writing to formally lodge a complaint regarding the poor service I have received from Ctrack. In November 2025, I requested the cancellation of my contract as the tracker installed in my vehicle has been draining the battery. The tracker was originally installed in 2012 from discovery insurance, and after many years of use, it has clearly become an issue. At the time of my cancellation request. I have requested when will they come and deinstalled their system without any answer. Instead of resolving this, I have now been informed that I am required to pay R800 for the deinstallation, which I strongly dispute, considering the following: In July last year, I had to replace my vehicle battery. I contacted Ctrack and requested that your technicians inspect the tracker, as I suspected it was causing the battery drain. To date, no one has come to inspect the tracker, despite repeated follow-ups and assurances. I find it unacceptable that after years of being a paying customer, I am left with a faulty unit, unresolved service requests, and now an unexpected fee to remove equipment that is causing damage to my vehicle. Due to the continuous delays, empty promises, and lack of accountability, my experience with Ctrack has been extremely disappointing. Based on this experience, I will never recommend Ctrack to anyone, as the service provided has fallen far below acceptable standards. Frustrated customer Thomas Baloyi Reg number# BC37YF GP cell number# 0827151141
1 reviews | Active since Jan 2020
Formal Complaint and Urgent Request for Settlement Paid-Up Letter
I am writing to formally lodge a complaint regarding the unacceptable delay and lack of communication concerning my settlement paid-up letter. On 05 March 2026, I sent proof of payment for the settlement of my account. On 10 March 2026, I sent a follow-up email to Letta Morgan requesting confirmation and the settlement paid-up letter. As of today, 16 March 2026, I have still not received any response, acknowledgement, or documentation from your office. This lack of service is extremely concerning, especially as I have been informed that my account was handed over to your legal department without any prior notification. As a result, my credit score has been negatively affected despite the fact that payment has already been made. I therefore request the following to be addressed urgently: 1. Written confirmation that my payment has been received and correctly allocated to my account. 2. Immediate issuance of my settlement paid-up letter. 3. Confirmation that my account status will be updated with all relevant credit bureaus to reflect that the account has been settled. 4. Confirmation that any legal action or collections related to this account will be withdrawn. If I do not receive a response within 48 hours, I will escalate this matter by lodging formal complaints with the National Credit Regulator and the relevant consumer protection authorities, as well as initiating a dispute with the credit bureaus regarding the incorrect listing. I trust that this matter will be resolved urgentl
1 reviews | Active since Jan 2020
Formal Complaint and Urgent Request for Settlement Paid-Up Letter
I am writing to formally lodge a complaint regarding the unacceptable delay and lack of communication concerning my settlement paid-up letter. On 05 March 2026, I sent proof of payment for the settlement of my account. On 10 March 2026, I sent a follow-up email to Letta Morgan requesting confirmation and the settlement paid-up letter. As of today, 16 March 2026, I have still not received any response, acknowledgement, or documentation from your office. This lack of service is extremely concerning, especially as I have been informed that my account was handed over to your legal department without any prior notification. As a result, my credit score has been negatively affected despite the fact that payment has already been made. I therefore request the following to be addressed urgently: 1. Written confirmation that my payment has been received and correctly allocated to my account. 2. Immediate issuance of my settlement paid-up letter. 3. Confirmation that my account status will be updated with all relevant credit bureaus to reflect that the account has been settled. 4. Confirmation that any legal action or collections related to this account will be withdrawn. If I do not receive a response within 48 hours, I will escalate this matter by lodging formal complaints with the National Credit Regulator and the relevant consumer protection authorities, as well as initiating a dispute with the credit bureaus regarding the incorrect listing. I trust that this matter will be resolved urgentl
1 reviews | Active since Jan 2020
Formal Complaint-Misleading settlement Information and Credit Records Issued
I am writing to lodge a formal complaint regarding my account and the misleading information I received from your representative. I was contacted regarding an outstanding balance that was negatively affecting my credit profile. During a telephone conversation with your consultant, Penelope, I was provided with a settlement quotation of R2230.90. I was clearly advised that if I paid this settlement amount, my account would be considered fully settled and the matter would be resolved. Based on this information, I proceeded with the payment in good faith. However, I have since discovered that my account has not been marked as settled as I was advised, and the issue affecting my credit record remains unresolved. This situation is extremely concerning because I re**** on the information provided by your representative when making the payment. I believe it is unfair and misleading for a customer to be told that a settlement will close the account, only to later find out that this is not the case. I request the following: 1. Written confirmation that my payment of R2230.90 is treated as a full and final settlement. 2. Immediate correction of my credit record with the credit bureaus. 3. A written explanation of why I was given incorrect information. Please treat this as an urgent matter. If I do not receive a response within a reasonable timeframe, I will consider escalating the complaint to the relevant consumer protection authorities.
1 reviews | Active since Jan 2020
Formal Complaint-Misleading settlement Information and Credit Records Issued
I am writing to lodge a formal complaint regarding my account and the misleading information I received from your representative. I was contacted regarding an outstanding balance that was negatively affecting my credit profile. During a telephone conversation with your consultant, Penelope, I was provided with a settlement quotation of R2230.90. I was clearly advised that if I paid this settlement amount, my account would be considered fully settled and the matter would be resolved. Based on this information, I proceeded with the payment in good faith. However, I have since discovered that my account has not been marked as settled as I was advised, and the issue affecting my credit record remains unresolved. This situation is extremely concerning because I re**** on the information provided by your representative when making the payment. I believe it is unfair and misleading for a customer to be told that a settlement will close the account, only to later find out that this is not the case. I request the following: 1. Written confirmation that my payment of R2230.90 is treated as a full and final settlement. 2. Immediate correction of my credit record with the credit bureaus. 3. A written explanation of why I was given incorrect information. Please treat this as an urgent matter. If I do not receive a response within a reasonable timeframe, I will consider escalating the complaint to the relevant consumer protection authorities.
1 reviews | Active since Jan 2020
Bad Service
This email was also sent to Ctrack. I am writing to formally express my dissatisfaction and frustration regarding the service I have recently received. One of the vehicles insured under C-Track had its battery ******, yet no notification or alert was sent to inform me that the battery was disconnected or out. This is extremely concerning, as the purpose of having tracking and monitoring services is to receive immediate alerts in situations like this. When I contacted your call centre to seek clarity, I was met with inconsistent explanations from different consultants. One consultant informed me that the contract may have ended. However, I have not received any communication whatsoever from C-Track indicating that my contract has expired or been terminated. Furthermore, there has been an ongoing month-to-month deduction from my account. This clearly indicates that the service is still active and that I am still covered. If deductions are continuing, then I expect full service delivery, including notifications and proper monitoring. What is even more confusing is that despite being told the contract has ended, I am still able to access and monitor the vehicle(s) on the system. This contradiction reflects a serious lack of internal communication and service consistency. I require a clear, written explanation addressing the following: Why no battery disconnection alert was sent. The actual status of my contract. Why deductions are continuing if the contract has supposedly ended. Why consultants are providing conflicting information. This level of service is unacceptable. I expect urgent clarification and resolution. Kindly treat this matter as a priority. Regards,
1 reviews | Active since Jan 2020
Bad Service
This email was also sent to Ctrack. I am writing to formally express my dissatisfaction and frustration regarding the service I have recently received. One of the vehicles insured under C-Track had its battery ******, yet no notification or alert was sent to inform me that the battery was disconnected or out. This is extremely concerning, as the purpose of having tracking and monitoring services is to receive immediate alerts in situations like this. When I contacted your call centre to seek clarity, I was met with inconsistent explanations from different consultants. One consultant informed me that the contract may have ended. However, I have not received any communication whatsoever from C-Track indicating that my contract has expired or been terminated. Furthermore, there has been an ongoing month-to-month deduction from my account. This clearly indicates that the service is still active and that I am still covered. If deductions are continuing, then I expect full service delivery, including notifications and proper monitoring. What is even more confusing is that despite being told the contract has ended, I am still able to access and monitor the vehicle(s) on the system. This contradiction reflects a serious lack of internal communication and service consistency. I require a clear, written explanation addressing the following: Why no battery disconnection alert was sent. The actual status of my contract. Why deductions are continuing if the contract has supposedly ended. Why consultants are providing conflicting information. This level of service is unacceptable. I expect urgent clarification and resolution. Kindly treat this matter as a priority. Regards,
1 reviews | Active since Jan 2020
Disappointing Service and Poor Client Service.
At 11:09AM I called in seeking assistance with an old Ctrack account. Spoke to an individual from the Billing or Accounts Department by the name of Joshua Hlongwane. He was extremely unhelpful and his sense of reasoning was inaccurate. During the phone call the line disconnected and Joshua made no means to call back as a courtesy which then solidified the poor client service from Ctrack. I urge all individuals to think a few times when signing up with such a company. Extremely disappointment by the treatment.
1 reviews | Active since Jan 2020
Disappointing Service and Poor Client Service.
At 11:09AM I called in seeking assistance with an old Ctrack account. Spoke to an individual from the Billing or Accounts Department by the name of Joshua Hlongwane. He was extremely unhelpful and his sense of reasoning was inaccurate. During the phone call the line disconnected and Joshua made no means to call back as a courtesy which then solidified the poor client service from Ctrack. I urge all individuals to think a few times when signing up with such a company. Extremely disappointment by the treatment.
1 reviews | Active since Jan 2020
Unresolved
Two of 8 vehicles are still not showing signal on the app. This team has not been able to resolve the issue, and we are currently unable to track these vehicles as intended.
1 reviews | Active since Jan 2020
Unresolved
Two of 8 vehicles are still not showing signal on the app. This team has not been able to resolve the issue, and we are currently unable to track these vehicles as intended.
1 reviews | Active since Jan 2020
Ctrack behaving *******
Contract was for three years and Ctrack wants to charge me for beyond 3 three. they claim i must cancel the contract
1 reviews | Active since Jan 2020
Ctrack behaving *******
Contract was for three years and Ctrack wants to charge me for beyond 3 three. they claim i must cancel the contract
1 reviews | Active since Jan 2020
Can't complain about service if there is none
Will not recommend CTrack to anybody. Waiting a month for technical to make contact regarding a tracking unit that is faulty after the technical manager said he will make sure they phone me for appointment. Billing for additional sms after they sent me a email where it was confirmed that there is no additional costs. Have six vehicles with them and having issues since the start. When requested to cancel due to them not delivering the services and unable to resolve the problems, was told that I must pay cancelation fees. Even though the issues is from their side.
1 reviews | Active since Jan 2020
Can't complain about service if there is none
Will not recommend CTrack to anybody. Waiting a month for technical to make contact regarding a tracking unit that is faulty after the technical manager said he will make sure they phone me for appointment. Billing for additional sms after they sent me a email where it was confirmed that there is no additional costs. Have six vehicles with them and having issues since the start. When requested to cancel due to them not delivering the services and unable to resolve the problems, was told that I must pay cancelation fees. Even though the issues is from their side.