CS
Ctrack SA
Verified Business
CS
AI Review Summary
Based on recent customer reviews, Ctrack SA is facing significant customer experience challenges, with feedback dominated by frustration around billing disputes, contract cancellations, and unresponsive service. Customers consistently mention difficulties obtaining settlement letters, unexpected cancellation fees, and adverse credit listings linked to disputed accounts. A recurring theme is faulty tracking units, missed panic alerts, and inaccurate vehicle location data. Communication breakdowns between departments and delayed call backs further compound dissatisfaction. A small portion of customers acknowledge helpful follow up and straightforward service, but these positive experiences are overshadowed by widespread complaints.
Performance(last 12 months):
TrustIndex
3
Ranking
#21
in Security
NPS Score
-80
Recommended: Unlikely
Review Distribution
1.4|22 Reviews
Jul '25 - Jun '26
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
28 May 2026, 09:13
Unauthorized debit order
Good day Can someone explain to me why so much money is debited in my account while m no longer a member. I request immediate refund and cancel my debit order Acc CLI2606769 Ref48073980
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 09:33
Formal Complaint and Urgent Request for Settlement Paid-Up Letter
I am writing to formally lodge a complaint regarding the unacceptable delay and lack of communication concerning my settlement paid-up letter. On 05 March 2026, I sent proof of payment for the settlement of my account. On 10 March 2026, I sent a follow-up email to Letta Morgan requesting confirmation and the settlement paid-up letter. As of today, 16 March 2026, I have still not received any response, acknowledgement, or documentation from your office. This lack of service is extremely concerning, especially as I have been informed that my account was handed over to your legal department without any prior notification. As a result, my credit score has been negatively affected despite the fact that payment has already been made. I therefore request the following to be addressed urgently: 1. Written confirmation that my payment has been received and correctly allocated to my account. 2. Immediate issuance of my settlement paid-up letter. 3. Confirmation that my account status will be updated with all relevant credit bureaus to reflect that the account has been settled. 4. Confirmation that any legal action or collections related to this account will be withdrawn. If I do not receive a response within 48 hours, I will escalate this matter by lodging formal complaints with the National Credit Regulator and the relevant consumer protection authorities, as well as initiating a dispute with the credit bureaus regarding the incorrect listing. I trust that this matter will be resolved urgentl
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 09:33
Formal Complaint and Urgent Request for Settlement Paid-Up Letter
I am writing to formally lodge a complaint regarding the unacceptable delay and lack of communication concerning my settlement paid-up letter. On 05 March 2026, I sent proof of payment for the settlement of my account. On 10 March 2026, I sent a follow-up email to Letta Morgan requesting confirmation and the settlement paid-up letter. As of today, 16 March 2026, I have still not received any response, acknowledgement, or documentation from your office. This lack of service is extremely concerning, especially as I have been informed that my account was handed over to your legal department without any prior notification. As a result, my credit score has been negatively affected despite the fact that payment has already been made. I therefore request the following to be addressed urgently: 1. Written confirmation that my payment has been received and correctly allocated to my account. 2. Immediate issuance of my settlement paid-up letter. 3. Confirmation that my account status will be updated with all relevant credit bureaus to reflect that the account has been settled. 4. Confirmation that any legal action or collections related to this account will be withdrawn. If I do not receive a response within 48 hours, I will escalate this matter by lodging formal complaints with the National Credit Regulator and the relevant consumer protection authorities, as well as initiating a dispute with the credit bureaus regarding the incorrect listing. I trust that this matter will be resolved urgentl
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 11:10
Formal Complaint-Misleading settlement Information and Credit Records Issued
I am writing to lodge a formal complaint regarding my account and the misleading information I received from your representative. I was contacted regarding an outstanding balance that was negatively affecting my credit profile. During a telephone conversation with your consultant, Penelope, I was provided with a settlement quotation of R2230.90. I was clearly advised that if I paid this settlement amount, my account would be considered fully settled and the matter would be resolved. Based on this information, I proceeded with the payment in good faith. However, I have since discovered that my account has not been marked as settled as I was advised, and the issue affecting my credit record remains unresolved. This situation is extremely concerning because I re**** on the information provided by your representative when making the payment. I believe it is unfair and misleading for a customer to be told that a settlement will close the account, only to later find out that this is not the case. I request the following: 1. Written confirmation that my payment of R2230.90 is treated as a full and final settlement. 2. Immediate correction of my credit record with the credit bureaus. 3. A written explanation of why I was given incorrect information. Please treat this as an urgent matter. If I do not receive a response within a reasonable timeframe, I will consider escalating the complaint to the relevant consumer protection authorities.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 11:10
Formal Complaint-Misleading settlement Information and Credit Records Issued
I am writing to lodge a formal complaint regarding my account and the misleading information I received from your representative. I was contacted regarding an outstanding balance that was negatively affecting my credit profile. During a telephone conversation with your consultant, Penelope, I was provided with a settlement quotation of R2230.90. I was clearly advised that if I paid this settlement amount, my account would be considered fully settled and the matter would be resolved. Based on this information, I proceeded with the payment in good faith. However, I have since discovered that my account has not been marked as settled as I was advised, and the issue affecting my credit record remains unresolved. This situation is extremely concerning because I re**** on the information provided by your representative when making the payment. I believe it is unfair and misleading for a customer to be told that a settlement will close the account, only to later find out that this is not the case. I request the following: 1. Written confirmation that my payment of R2230.90 is treated as a full and final settlement. 2. Immediate correction of my credit record with the credit bureaus. 3. A written explanation of why I was given incorrect information. Please treat this as an urgent matter. If I do not receive a response within a reasonable timeframe, I will consider escalating the complaint to the relevant consumer protection authorities.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 08:02
Bad Service
This email was also sent to Ctrack. I am writing to formally express my dissatisfaction and frustration regarding the service I have recently received. One of the vehicles insured under C-Track had its battery ******, yet no notification or alert was sent to inform me that the battery was disconnected or out. This is extremely concerning, as the purpose of having tracking and monitoring services is to receive immediate alerts in situations like this. When I contacted your call centre to seek clarity, I was met with inconsistent explanations from different consultants. One consultant informed me that the contract may have ended. However, I have not received any communication whatsoever from C-Track indicating that my contract has expired or been terminated. Furthermore, there has been an ongoing month-to-month deduction from my account. This clearly indicates that the service is still active and that I am still covered. If deductions are continuing, then I expect full service delivery, including notifications and proper monitoring. What is even more confusing is that despite being told the contract has ended, I am still able to access and monitor the vehicle(s) on the system. This contradiction reflects a serious lack of internal communication and service consistency. I require a clear, written explanation addressing the following: Why no battery disconnection alert was sent. The actual status of my contract. Why deductions are continuing if the contract has supposedly ended. Why consultants are providing conflicting information. This level of service is unacceptable. I expect urgent clarification and resolution. Kindly treat this matter as a priority. Regards,
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 08:02
Bad Service
This email was also sent to Ctrack. I am writing to formally express my dissatisfaction and frustration regarding the service I have recently received. One of the vehicles insured under C-Track had its battery ******, yet no notification or alert was sent to inform me that the battery was disconnected or out. This is extremely concerning, as the purpose of having tracking and monitoring services is to receive immediate alerts in situations like this. When I contacted your call centre to seek clarity, I was met with inconsistent explanations from different consultants. One consultant informed me that the contract may have ended. However, I have not received any communication whatsoever from C-Track indicating that my contract has expired or been terminated. Furthermore, there has been an ongoing month-to-month deduction from my account. This clearly indicates that the service is still active and that I am still covered. If deductions are continuing, then I expect full service delivery, including notifications and proper monitoring. What is even more confusing is that despite being told the contract has ended, I am still able to access and monitor the vehicle(s) on the system. This contradiction reflects a serious lack of internal communication and service consistency. I require a clear, written explanation addressing the following: Why no battery disconnection alert was sent. The actual status of my contract. Why deductions are continuing if the contract has supposedly ended. Why consultants are providing conflicting information. This level of service is unacceptable. I expect urgent clarification and resolution. Kindly treat this matter as a priority. Regards,
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 10:05
Disappointing Service and Poor Client Service.
At 11:09AM I called in seeking assistance with an old Ctrack account. Spoke to an individual from the Billing or Accounts Department by the name of Joshua Hlongwane. He was extremely unhelpful and his sense of reasoning was inaccurate. During the phone call the line disconnected and Joshua made no means to call back as a courtesy which then solidified the poor client service from Ctrack. I urge all individuals to think a few times when signing up with such a company. Extremely disappointment by the treatment.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 10:05
Disappointing Service and Poor Client Service.
At 11:09AM I called in seeking assistance with an old Ctrack account. Spoke to an individual from the Billing or Accounts Department by the name of Joshua Hlongwane. He was extremely unhelpful and his sense of reasoning was inaccurate. During the phone call the line disconnected and Joshua made no means to call back as a courtesy which then solidified the poor client service from Ctrack. I urge all individuals to think a few times when signing up with such a company. Extremely disappointment by the treatment.
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Replies (0)A
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