TC
Thembeka C
Active since Sep 2016
27
Reviews
0
Industries
Reviews
27 reviews1 month ago
False promises
I have been calling Momentum requesting for someone to call me. I am looking for a medical aid for my mother. They keep telling me someone will call us within 24 hours but no one has called me till date. Is this how the service at Momentum is.
1 reply
1 month ago
Daylight *******
Can someone please call me and explain to me why I need to pay extra money to have my ring resized. My husband bought my ring on Friday, 01st May. Today I called the shop wanting to bring it in as it's a little big. I was told that I will need to pay R410 once the ring is back. How on earth does that even make sense. The ring doesn't even have a week and I purchased it at your shop. I really need someone to explain this madness to me.
0 replies
3 months ago
****s
I accidently placed an order for two Wacky Wednesday burgers online using the app. After realising it I called in and requested that they cancel one, so which means that I had to only collect one Wacky Wednesday. The lady I spoke to said she will inform the store to cancel one box. Got to the store and I had to pay for two boxes. No one informed the store or so they say. Such an inconvenience, I paid for both.
0 replies
6 months ago
VOX29376473
I am extremely frustrated by the lack of communication regarding the fault I logged this morning at 05:00. To date, I have received no update. I contacted Vox telephonically and was informed that they are awaiting feedback from Openserve. However, this connection is essential for my work, and due to this outage I have already lost a full day’s income. Vox is unable to provide any estimated resolution time. This uncer*****y means I could potentially be without internet access for an extended period, resulting in further financial loss. This situation is unacceptable. I request that this fault be urgently escalated with Openserve, and that I be provided with: The Openserve fault reference number Confirmation of escalation priority Regular progress updates or an estimated resolution time I also request clarity on what temporary connectivity options or compensation are available while this issue remains unresolved.
0 replies
9 months ago
Horrible service
Despite submitting the requested proof and reaching out through calls and emails, it seems my concerns are not being adequately addressed. Do you want to refund me or not. My first dispute was lodged on August 11th, and today is September 9th.
1 reply
9 months ago
Horrible service
I submitted a dispute form and was told to reach out to company and once they have agreed to refund me, I should send proof to FNB so you can refund me. I have done all that but no one is responding or acknowledging. FNB has now gone silent. Can I please be refunded and have my account closed.
2 replies
9 months ago
Greatness
Stellar service by Eython from Sales department. Very patient and helpful. I truly appreciate it.
2 replies
9 months ago
Disgusting service
I have always had wonderful service from FNB consultants whether it's on chat, email or call. However today I am very disappointed to have received such horrible service from Jacqueline on chat. She hardly assisted but instead of showing me things I can see, when I asked her to explain she couldn't but instead shared thing I could already see. She closed the chat I still haven't received any answers to my questions.
1 reply
9 months ago
Stellar Service
I just got assisted by a wonderful lady by the name of Rebecca Singh. Thank you so much for your wonderful service and professionalism. Thank you for assisting me and saving me, truly appreciate it.
1 reply
11 months ago
Stellar Service
I went to PEP Home at Thohoyandou on the 28 June and was assisted by Thembuluwo. She gave me a stellar service, was very kind, smiled the entire time assisting me. I truly appreciate her wonderful service.
0 replies
Review Distribution
5 Star
7 (25.925925925925927%)
4 Star
1 (3.7037037037037037%)
3 Star
0 (0%)
2 Star
3 (11.11111111111111%)
1 Star
16 (59.25925925925926%)