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Markhams
Claimed Business
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Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Markhams shows a sharply divided customer experience. Pockets of exceptional staff service stand out at specific branches, but the broader picture reflects persistent frustrations around returns, faulty cellphones, lay-by handling, billing surprises and account management. Customers consistently praise named consultants while criticising managers and supervisors for dismissive attitudes, weak product knowledge, and a reluctance to honour consumer rights.
TrustIndex
3
Jul '25 - Jun '26
Based on recent customer reviews, Markhams shows a sharply divided customer experience. Pockets of exceptional staff service stand out at specific branches, but the broader picture reflects persistent frustrations around returns, faulty cellphones, lay-by handling, billing surprises and account management. Customers consistently praise named consultants while criticising managers and supervisors for dismissive attitudes, weak product knowledge, and a reluctance to honour consumer rights.
The most common complaint about Markhams, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (2.1) is deeply polarised. Standout consultants like Anothando, Rowena, Washiefa, Bulelani and Siphola are celebrated, but managers and supervisors are repeatedly described as rude, dismissive, and unwilling to take accountability, especially around returns and complaints.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I went to Markhams mall of Africa yesterday to try and pay for my account, little did k know I will receive bad service from a gentleman over the over counter so as the store manager! I gave them my ID card but I was told that I don’t have an account with TFG, comes to a shock because I recently used my account to purchase at the very same store. If people don’t want to work in retail they must say so, I understand retail is hectic but that level of cold treatment is uncalled for I’m cancelling my account immediately
1 reviews | Active since Jan 2020
I went to Markhams mall of Africa yesterday to try and pay for my account, little did k know I will receive bad service from a gentleman over the over counter so as the store manager! I gave them my ID card but I was told that I don’t have an account with TFG, comes to a shock because I recently used my account to purchase at the very same store. If people don’t want to work in retail they must say so, I understand retail is hectic but that level of cold treatment is uncalled for I’m cancelling my account immediately
1 reviews | Active since Jan 2020
I have had 3 bad experiences from the Markham agents call centers. They call and activate insurances that are not approved or discussed with them. They have deducted fees for Deathins, disabilityins and Retrenchins I am really disgusted by this behavior. They even call us constantly even at work
1 reviews | Active since Jan 2020
I have had 3 bad experiences from the Markham agents call centers. They call and activate insurances that are not approved or discussed with them. They have deducted fees for Deathins, disabilityins and Retrenchins I am really disgusted by this behavior. They even call us constantly even at work
1 reviews | Active since Jan 2020
I recently opened an account with Markhams online and I received my card at Markhams Tubatse Crossing as I was informed to get the card at the nearest store. I was helped by a lady named Daphney who refused to give my card telling me, that "I must buy an item at their store to activate the card". I refused to buy an item as I was not planning to buy anything on the day. She then called a guy called Prince who deals with accounts, and he also told me the same story, trying to corner me into buying any item I didn't want. I think Markhams should do a better job in training their stuff, not to mislead customers into buying things that they do not desire to buy. The reason I opened the account is for me to use it at my convenient time and not to be harassed into buying. I'm very disappointed.
1 reviews | Active since Jan 2020
I recently opened an account with Markhams online and I received my card at Markhams Tubatse Crossing as I was informed to get the card at the nearest store. I was helped by a lady named Daphney who refused to give my card telling me, that "I must buy an item at their store to activate the card". I refused to buy an item as I was not planning to buy anything on the day. She then called a guy called Prince who deals with accounts, and he also told me the same story, trying to corner me into buying any item I didn't want. I think Markhams should do a better job in training their stuff, not to mislead customers into buying things that they do not desire to buy. The reason I opened the account is for me to use it at my convenient time and not to be harassed into buying. I'm very disappointed.
Markhams has a TrustIndex of 3 out of 10 on Hellopeter, based on 59 reviews in the last 12 months. Hellopeter has tracked Markhams across 1,569 total reviews. How is the TrustIndex calculated? →