Bad service from the stuff

I went to Markhams mall of Africa yesterday to try and pay for my account, little did k know I will receive bad service from a gentleman over the over counter so as the store manager! I gave them my ID card but I was told that I don’t have an account with TFG, comes to a shock because I recently used my account to purchase at the very same store. If people don’t want to work in retail they must say so, I understand retail is hectic but that level of cold treatment is uncalled for I’m cancelling my account immediately