Markhams
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Markhams shows a sharply divided customer experience. Standout staff at certain branches deliver exceptional, personalised service, while other locations face strong criticism for poor attitudes, refusal to honour returns, and unprofessional management. Product quality concerns, particularly with electronics and footwear, surface repeatedly, alongside frustrations with layby cancellations, account billing errors, and unresolved warranty disputes that erode trust.
TrustIndex
3
Based on recent customer reviews, Markhams shows a sharply divided customer experience. Pockets of exceptional staff service stand out at specific branches, but the broader picture reflects persistent frustrations around returns, faulty cellphones, lay-by handling, billing surprises and account management. Customers consistently praise named consultants while criticising managers and supervisors for dismissive attitudes, weak product knowledge, and a reluctance to honour consumer rights.
The most common complaint about Markhams, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (2.1) is deeply polarised. Standout consultants like Anothando, Rowena, Washiefa, Bulelani and Siphola are celebrated, but managers and supervisors are repeatedly described as rude, dismissive, and unwilling to take accountability, especially around returns and complaints.
Markhams has a TrustIndex of 3 out of 10 on Hellopeter, based on 59 reviews in the last 12 months. Hellopeter has tracked Markhams across 1,569 total reviews. How is the TrustIndex calculated? →
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