Makro

Based on recent customer reviews, Makro is experiencing widespread customer dissatisfaction across all measured themes. Customers consistently report failed deliveries, defective products, unfulfilled refunds, and unresponsive support channels. While isolated positive interactions exist with named staff in physical stores, the overwhelming pattern reflects systemic breakdowns in online order fulfilment, third-party seller oversight, and after-sales accountability that have severely damaged consumer trust.

The most common complaint about Makro, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Refunds, Returns & Consumer Rights (1.1) is the most damaging theme. Customers describe months-long waits for refunds, rejected returns on clearly defective goods, items collected but never refunded, and repeated cycles of escalation without resolution. Many cite Consumer Protection Act violations and escalation to the Ombud.

Makro scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Grocery & Food, compared to the Grocery & Food industry average of 1.4. Their strongest theme is Product Quality (1.5); their weakest is Complaints & Returns (0.6). The top AI-rated Grocery & Food business on Hellopeter is Food Lovers Market (1.6). How is the AI Score calculated? →

Makro has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 3,538 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 29 hours 17 min. Hellopeter has tracked Makro across 27,643 total reviews. How is the TrustIndex calculated? →