MAKRO ONLINE NON EXISTANT CUSTOMER SERVICE

I purchased a Proline V146 Intel Core i7 10th Generation from Makro online on the 12 October 2025 and received it on the 14 October 2025. Approximately a week ago I needed to use my computer and when I turned it on it was showing the battery only had 17% charge at which time I plugged it in but no matter whether I changed the plug point or the adapter it would not charge. I then contacted Makro Online customer services on the 21/05/2026 and spoke to Bongile to ask how I go about having the issue sorted out they took down the information said they needed to contact the supplier and would come back to me.

I contacted them again on the 2205/2026 and spoke to Lerato as I had not been contacted and was told they had not received feedback from the supplier. I waited until the 25/05/2026 to contact them again as I still had received no feedback and spoke to Tebogo who told me they still had not received feedback from the supplier. I contacted them again today only to be told the same thing. When I asked to speak to someone who could either provide me with answers or the suppliers contact details as I am not sure who is at fault here, Makro or the supplier, I was placed on hold until I cut the call after being on the phone for an hour.

I will never again purchase anything from Makro Online as they do not care about their customers, are extremely unhelpful and if you wish to contact the supplier directly they say that this will void the warranty. I know this as I contacted them about a gas stove which I had purchased online and all the knobs had broken within 3 months and when I wanted to contact the supplier directly I was informed this would void any warranty provided by Makro.

So people please never buy from Makro online unless you are happy to receive terrible customer service. My next step is to lay a complaint with the Consumer Complaints Board and the Ombudsman as this is affecting my ability to work online.