JI
Jenny Internet
Verified Business
JI
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Jenny Internet shows a sharply polarised customer experience. Maskandi festival attendees and some long-term clients praise friendly staff and fast WiFi, while a substantial group of paying customers describe prolonged outages, missed technician appointments, unresolved tickets, and billing disputes. Service quality varies dramatically by region and over time, with strong onboarding moments undermined by weak follow-through on faults.
TrustIndex
6.5
Ranking
#11
in Fibre & Broadband
NPS Score
0
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Jenny Internet shows a sharply polarised customer experience. Maskandi festival attendees and some long-term clients praise friendly staff and fast WiFi, while a substantial group of paying customers describe prolonged outages, missed technician appointments, unresolved tickets, and billing disputes. Service quality varies dramatically by region and over time, with strong onboarding moments undermined by weak follow-through on faults.
Jenny Internet's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customers repeatedly praise friendly, energetic staff at events and named agents like Cathy, Justin Naicker, Samkelo Manyoni, Wian and Petrus for going the extra mile. Negative reviews cite unprofessional billing agents and supervisors who never call back. Customer Service & Support Quality (3.4).
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Verlede. Jaar sit hulle internet in by my huis. Die man wat in die. Dak en op die dak klim. Trap n gat deur my badkamer ceiling. Ek raporteer dit aan hulle. Hulle. Stuur iemand uit om te Kom kyk. Hulle se hulle Sal eerste week in. Januarie. My ceiling Kom reg maak. Wel ons trek Al amper in Junie. My ceiling is nog nie reg nie Ek. WhatsUp en stuur emails maar Al wat ek. Kry is ignore.
1 reviews | Active since Jan 2020
Verlede. Jaar sit hulle internet in by my huis. Die man wat in die. Dak en op die dak klim. Trap n gat deur my badkamer ceiling. Ek raporteer dit aan hulle. Hulle. Stuur iemand uit om te Kom kyk. Hulle se hulle Sal eerste week in. Januarie. My ceiling Kom reg maak. Wel ons trek Al amper in Junie. My ceiling is nog nie reg nie Ek. WhatsUp en stuur emails maar Al wat ek. Kry is ignore.
1 reviews | Active since Jan 2020
If I can give 0 stars I would! WORST WORST WORST WIFI EVER!!!!!!! AGAIN SITTING WITHOUT WIFI, AGAIN! AFTER TELLING ME WE HAVE TO GET A NEW ROOTER THAT IS PART OF THE REASON OUR INTERNET IS ALWAYS SLOW??? *******!!!!!!! OR WE ARE WITH NO INTERNET, OR OUR SPEED IS 0.78MB, THE FASTEST BEING 9MB. (30MB LINE) USELESS EXCUSE OF A COMPANY
1 reviews | Active since Jan 2020
If I can give 0 stars I would! WORST WORST WORST WIFI EVER!!!!!!! AGAIN SITTING WITHOUT WIFI, AGAIN! AFTER TELLING ME WE HAVE TO GET A NEW ROOTER THAT IS PART OF THE REASON OUR INTERNET IS ALWAYS SLOW??? *******!!!!!!! OR WE ARE WITH NO INTERNET, OR OUR SPEED IS 0.78MB, THE FASTEST BEING 9MB. (30MB LINE) USELESS EXCUSE OF A COMPANY
1 reviews | Active since Jan 2020
CORPORATE BULLY!!!!!! For the past three weeks, we are sitting with no internet! I am working from home, I have no other way of signal, this is our lifeline. We are constantly talking to an AI and nothing else goes further than issuing a ticket and ignoring us. We were promised for a technician to come out today, nothing happens, When you try to speak to a person they make as if the line is bad, I am on the dirt road were my signal is full on 3G but they can't hear me???!!! To make it worse, you speak to different people everytime....NOBODY takes ownership of our situation!!! Giving them one star is overated ....they don't deserve even a star Frustrated, mistreated customer Theresa Swanepoel
1 reviews | Active since Jan 2020
CORPORATE BULLY!!!!!! For the past three weeks, we are sitting with no internet! I am working from home, I have no other way of signal, this is our lifeline. We are constantly talking to an AI and nothing else goes further than issuing a ticket and ignoring us. We were promised for a technician to come out today, nothing happens, When you try to speak to a person they make as if the line is bad, I am on the dirt road were my signal is full on 3G but they can't hear me???!!! To make it worse, you speak to different people everytime....NOBODY takes ownership of our situation!!! Giving them one star is overated ....they don't deserve even a star Frustrated, mistreated customer Theresa Swanepoel
The most common complaint about Jenny Internet, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Many paying clients report weeks-long outages, speeds far below advertised (2Mbps on a 15-25Mbps line), constant disconnections and tower issues. Network Reliability & Connection Quality (2.3) is the most damaging theme, with customers feeling they pay for unusable service.
Jenny Internet scores 2.6 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (3.4); their weakest is Communication (2.2). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
Jenny Internet has a TrustIndex of 6.5 out of 10 on Hellopeter, based on 144 reviews in the last 12 months. Hellopeter has tracked Jenny Internet across 849 total reviews. How is the TrustIndex calculated? →