Jenny Internet
3.4|849 reviews
Responds in 52 hours 31 min
TS
Theresa S
1 reviews | Active since Member
19 May 2026, 12:50
CORPORATE BULLY!!!!
CORPORATE BULLY!!!!!!
For the past three weeks, we are sitting with no internet! I am working from home, I have no other way of signal, this is our lifeline. We are constantly talking to an AI and nothing else goes further than issuing a ticket and ignoring us. We were promised for a technician to come out today, nothing happens, When you try to speak to a person they make as if the line is bad, I am on the dirt road were my signal is full on 3G but they can't hear me???!!! To make it worse, you speak to different people everytime....NOBODY takes ownership of our situation!!!
Giving them one star is overated ....they don't deserve even a star
Frustrated, mistreated customer Theresa Swanepoel
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Replies (1)Jenny Internet's replyOfficial
21 May 2026, 14:40Good day Theresa,Thank you for taking the time to share your feedback. We sincerely apologize for the ongoing service interruption and the frustration this has caused, especially given that you rely on your connection for working from home. We fully understand how critical your service is.We are very concerned to hear about the lack of resolution, repeated ticket handling without progress, and inconsistent communication from our side. This is not the standard of service we aim to deliver, and we acknowledge that we have failed to provide you with a proper, accountable resolution.Your case will be escalated immediately to senior management for urgent intervention. A dedicated team member will be assigned to take ownership of your issue and ensure consistent communication and follow-up going forward.Please also share your best contact number so we can prioritise direct engagement and arrange immediate technical attention.We sincerely apologize for the inconvenience caused and appreciate your patience while we work to resolve this as a matter of urgency.
Your Reference 2026-05-12-756
Regards Cathy
Your Reference 2026-05-12-756
Regards Cathy
Best regards,
Jenny Internet's reply21 May 2026, 14:40
Official
Good day Theresa,Thank you for taking the time to share your feedback. We sincerely apologize for the ongoing service interruption and the frustration this has caused, especially given that you rely on your connection for working from home. We fully understand how critical your service is.We are very concerned to hear about the lack of resolution, repeated ticket handling without progress, and inconsistent communication from our side. This is not the standard of service we aim to deliver, and we acknowledge that we have failed to provide you with a proper, accountable resolution.Your case will be escalated immediately to senior management for urgent intervention. A dedicated team member will be assigned to take ownership of your issue and ensure consistent communication and follow-up going forward.Please also share your best contact number so we can prioritise direct engagement and arrange immediate technical attention.We sincerely apologize for the inconvenience caused and appreciate your patience while we work to resolve this as a matter of urgency.
Your Reference 2026-05-12-756
Regards Cathy
Your Reference 2026-05-12-756
Regards Cathy
Best regards,