Jenny Internet
3.4|849 reviews
MP
Marike P
1 reviews | Active since Member
22 May 2026, 19:37
Jenny Potchefstroom - WORST WIFI EVER
If I can give 0 stars I would! WORST WORST WORST WIFI EVER!!!!!!! AGAIN SITTING WITHOUT WIFI, AGAIN! AFTER TELLING ME WE HAVE TO GET A NEW ROOTER THAT IS PART OF THE REASON OUR INTERNET IS ALWAYS SLOW??? *******!!!!!!! OR WE ARE WITH NO INTERNET, OR OUR SPEED IS 0.78MB, THE FASTEST BEING 9MB. (30MB LINE) USELESS EXCUSE OF A COMPANY
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Replies (1)Jenny Internet's replyOfficial
24 May 2026, 16:07Good day,We sincerely apologize for the ongoing issues and frustration you’ve experienced with your service. We understand your dissatisfaction, especially after upgrading equipment and still experiencing unstable connectivity and speeds far below your subscribed 30 Mbps package.The level of service you’ve described is unacceptable, and we acknowledge the inconvenience this has caused. Your matter will be escalated urgently for a full technical investigation into both the equipment and line performance to determine the root cause and ensure corrective action is taken.Please share or confirm your account details so that a manager can contact you directly and take ownership of resolving this matter.Kind regards,Cathy
Best regards,
Jenny Internet's reply24 May 2026, 16:07
Official
Good day,We sincerely apologize for the ongoing issues and frustration you’ve experienced with your service. We understand your dissatisfaction, especially after upgrading equipment and still experiencing unstable connectivity and speeds far below your subscribed 30 Mbps package.The level of service you’ve described is unacceptable, and we acknowledge the inconvenience this has caused. Your matter will be escalated urgently for a full technical investigation into both the equipment and line performance to determine the root cause and ensure corrective action is taken.Please share or confirm your account details so that a manager can contact you directly and take ownership of resolving this matter.Kind regards,Cathy
Best regards,