Hi-Fi Corporation
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Hi-Fi Corporation is struggling across nearly every customer-facing function. Customers describe online orders going undelivered, refunds being withheld, faulty appliances arriving in sealed boxes, and warranty claims being deflected. Staff interactions are frequently described as rude or dismissive, and communication channels routinely fail. A small number of named in-store staff receive genuine praise, but these are exceptions in an otherwise distressing pattern.
TrustIndex
1.7
NPS Score
-88
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Hi-Fi Corporation is experiencing significant customer experience challenges across all measured themes. Customers describe widespread frustration with online order fulfilment, refund delays, defective products, and unresponsive support channels. While isolated praise exists for individual sales staff in certain branches, the overwhelming pattern points to systemic breakdowns in delivery, post-purchase resolution, and digital platform reliability.
The most common complaint about Hi-Fi Corporation, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Customers consistently report missed delivery dates, parcels falsely marked delivered, no courier communication, and orders sitting in warehouses for weeks. Promised 2 to 5 day timelines routinely stretch into weeks with no proactive updates from Hi-Fi Corp or its courier partners.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
I logged a repair for my Skyworth TV at HiFi Corporation Westgate Mall on 28 April 2026. Since then, it’s been constant delays with no resolution. Last Friday, a Skyworth employee called and confirmed a team would collect the TV from my home today. I took unpaid leave to be available, but no one showed up. Even worse, Skyworth’s system shows a technician tried to call me, but there are no missed calls or voicemails on my phone. This feels dishonest. The whole process has wasted my time, cost me money, and left me extremely disappointed with both Skyworth and HiFi Corporation’s customer service.
1 reviews | Active since May 2026
I logged a repair for my Skyworth TV at HiFi Corporation Westgate Mall on 28 April 2026. Since then, it’s been constant delays with no resolution. Last Friday, a Skyworth employee called and confirmed a team would collect the TV from my home today. I took unpaid leave to be available, but no one showed up. Even worse, Skyworth’s system shows a technician tried to call me, but there are no missed calls or voicemails on my phone. This feels dishonest. The whole process has wasted my time, cost me money, and left me extremely disappointed with both Skyworth and HiFi Corporation’s customer service.
1 reviews | Active since Jul 2025
If you have the time and energy to order from Hi-Fi Corporation, you can do so, but based on my experience, I would advise caution. I ordered a fridge on 5 May 2026 and was informed that i must wait 10–14 days, which I accepted. However, after that period passed, there was no communication or update provided. I had to continuously follow up myself, and each time I was told that the query had been escalated to the relevant department and that someone would contact me , but no one ever did. The overall experience has been frustrating due to the lack of feedback and poor communication.
1 reviews | Active since Jul 2025
If you have the time and energy to order from Hi-Fi Corporation, you can do so, but based on my experience, I would advise caution. I ordered a fridge on 5 May 2026 and was informed that i must wait 10–14 days, which I accepted. However, after that period passed, there was no communication or update provided. I had to continuously follow up myself, and each time I was told that the query had been escalated to the relevant department and that someone would contact me , but no one ever did. The overall experience has been frustrating due to the lack of feedback and poor communication.
1 reviews | Active since Jul 2020
Morning On the 1st February 2026 took the Samsung mir***ave to the store bought 2024. The appliance was under extended warranty. I was told to wait 7 to 21 Days for the response. After waiting for an extended period, I call the store on the 5th of March seeking Nomalanga who took the microwave and the she was off that day. I was asked to provide a reference number on the extended warranty paper ad no one came back to me after being put on hold for long. I then passed by Westgate HiFi Corp to ask for assistance. The called the Southgate branch and found Nomalanga that is when i got the response email stating that she wasa has been trying to called me which is a lie. She could have sent the email instead. In the email she says the warranty warranty has been voided due to infestation and I must pay R300. I responded " As to the R300 rejection fee, I am rejecting that cost as it is not part of the HiFiCorp TERMS AND CONDITIONS I signed up for on 01/02/2026. Clause 3 does not inform me of any rejection fee, especially sub-clause 3.5. I quote "3.5.2 Estimates given freely not binding". Cause 3.4 stipulates that an upfront payment of R450 is required when the customer accepts the quotation, therefore I reject the quotation." on 13th April 2026. This was her response on the 21st April 2026 "Kindly note that Samsung T&C's and HiFi Corp T&C's will not indicate the same information, At the store we do not have a technician that will assess the units and provide an assessment report". I proceeded by requesting to collect my microwave back. My last Email was on the 11th of May 2026 . I havent gotten any response yet and it the 26 of May 2026.
1 reviews | Active since Jul 2020
Morning On the 1st February 2026 took the Samsung mir***ave to the store bought 2024. The appliance was under extended warranty. I was told to wait 7 to 21 Days for the response. After waiting for an extended period, I call the store on the 5th of March seeking Nomalanga who took the microwave and the she was off that day. I was asked to provide a reference number on the extended warranty paper ad no one came back to me after being put on hold for long. I then passed by Westgate HiFi Corp to ask for assistance. The called the Southgate branch and found Nomalanga that is when i got the response email stating that she wasa has been trying to called me which is a lie. She could have sent the email instead. In the email she says the warranty warranty has been voided due to infestation and I must pay R300. I responded " As to the R300 rejection fee, I am rejecting that cost as it is not part of the HiFiCorp TERMS AND CONDITIONS I signed up for on 01/02/2026. Clause 3 does not inform me of any rejection fee, especially sub-clause 3.5. I quote "3.5.2 Estimates given freely not binding". Cause 3.4 stipulates that an upfront payment of R450 is required when the customer accepts the quotation, therefore I reject the quotation." on 13th April 2026. This was her response on the 21st April 2026 "Kindly note that Samsung T&C's and HiFi Corp T&C's will not indicate the same information, At the store we do not have a technician that will assess the units and provide an assessment report". I proceeded by requesting to collect my microwave back. My last Email was on the 11th of May 2026 . I havent gotten any response yet and it the 26 of May 2026.
1 reviews | Active since Apr 2015
To Whom It May Concern, I am writing this formal complaint to express my extreme dissatisfaction with the appalling service and ********* business practices I encountered at your George branch. As a loyal customer who has spent over R40,000 at your store in just the last four weeks—including the purchase of a PS5 and a new laptop—I am absolutely disgusted by the way I was treated. During a recent visit to purchase a tablet, I observed a price tag clearly displaying R2,999. When I requested to purchase the item at the advertised price, the sales assistant went to the back, returned, and claimed the price was suddenly R3,300. When I pointed out that advertising one price and charging another is unacceptable and contrary to consumer law, he dismissively told me that I could "go purchase elsewhere." When I requested to speak with the manager, the service deteriorated further. She was incredibly abrupt and rude. When I informed her that I intended to escalate this matter to your head office and share my experience regarding this false advertising and poor service on social media and across the Garden Route, she became confrontational. As can be verified by your store’s CCTV, the manager proceeded to physically remove her name badge and hide it in her pocket. When asked for her name, she refused to provide it, telling me I should have "remembered." I have photographic evidence of the two staff members involved. It is baffling that a store with such a complete disregard for customer service and basic business ethics remains open. I am frankly insulted by this treatment given my recent loyalty to your brand. I expect an immediate investigation into this incident and a formal response regarding how you intend to rectify this situation. Regards,
1 reviews | Active since Apr 2015
To Whom It May Concern, I am writing this formal complaint to express my extreme dissatisfaction with the appalling service and ********* business practices I encountered at your George branch. As a loyal customer who has spent over R40,000 at your store in just the last four weeks—including the purchase of a PS5 and a new laptop—I am absolutely disgusted by the way I was treated. During a recent visit to purchase a tablet, I observed a price tag clearly displaying R2,999. When I requested to purchase the item at the advertised price, the sales assistant went to the back, returned, and claimed the price was suddenly R3,300. When I pointed out that advertising one price and charging another is unacceptable and contrary to consumer law, he dismissively told me that I could "go purchase elsewhere." When I requested to speak with the manager, the service deteriorated further. She was incredibly abrupt and rude. When I informed her that I intended to escalate this matter to your head office and share my experience regarding this false advertising and poor service on social media and across the Garden Route, she became confrontational. As can be verified by your store’s CCTV, the manager proceeded to physically remove her name badge and hide it in her pocket. When asked for her name, she refused to provide it, telling me I should have "remembered." I have photographic evidence of the two staff members involved. It is baffling that a store with such a complete disregard for customer service and basic business ethics remains open. I am frankly insulted by this treatment given my recent loyalty to your brand. I expect an immediate investigation into this incident and a formal response regarding how you intend to rectify this situation. Regards,
1 reviews | Active since May 2012
Hi-Fi corporation misleading prices on advertised items I see this Hisense 34 L advertised for R1099 it also says you saying R600 when you doing a checkout it tells you that they will charge you R172 for VAT what nonsense rather you put the full amount of R1271 and also the checkout is R1319 are you guys ****ming people or what
1 reviews | Active since May 2012
Hi-Fi corporation misleading prices on advertised items I see this Hisense 34 L advertised for R1099 it also says you saying R600 when you doing a checkout it tells you that they will charge you R172 for VAT what nonsense rather you put the full amount of R1271 and also the checkout is R1319 are you guys ****ming people or what
1 reviews | Active since Aug 2025
Accounts section has lots of learning to do. Debating my account on the wrong day when its 2 days away from pay!! Very upset their system or whoever it is just deducts whenever suitable. 1st and last time I take out a revolving account.
1 reviews | Active since Aug 2025
Accounts section has lots of learning to do. Debating my account on the wrong day when its 2 days away from pay!! Very upset their system or whoever it is just deducts whenever suitable. 1st and last time I take out a revolving account.
1 reviews | Active since May 2026
Placed an online order for a Sealy double bed on the 30th of April, the website advises delivery to take 2-5 business. Only to find the item is not in stock and is expected on the 30th of June. The expectation to wait two months for an order is ridiculous, even more ridiculous is putting up an item online for sale when in actuality it’s not even in stock! Compound that with the fact that their customer service is disorganised, telling me different pieces of information. What a horrible company! I implore everyone not to place an order with Hi-Fi Corp online, save your peace and go in-store or order at another trusted company.
1 reviews | Active since May 2026
Placed an online order for a Sealy double bed on the 30th of April, the website advises delivery to take 2-5 business. Only to find the item is not in stock and is expected on the 30th of June. The expectation to wait two months for an order is ridiculous, even more ridiculous is putting up an item online for sale when in actuality it’s not even in stock! Compound that with the fact that their customer service is disorganised, telling me different pieces of information. What a horrible company! I implore everyone not to place an order with Hi-Fi Corp online, save your peace and go in-store or order at another trusted company.
Hi-Fi Corporation has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 449 reviews in the last 12 months. Hellopeter has tracked Hi-Fi Corporation across 4,963 total reviews. How is the TrustIndex calculated? →
