Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Miele (Pty) Ltd delivers an overwhelmingly positive customer experience, anchored by exceptional frontline staff and a highly regarded spares and service department. Named employees are consistently celebrated for warmth, knowledge, and proactive communication. However, recurring concerns around spare parts pricing, long import lead times from Germany, and isolated but severe complaints about billing transparency and complaint escalation prevent a perfect score.
Top Strengths:
- •Customer Service & Support: Customers consistently celebrate named employees like Carol, Val, Victor, and Mmabatho for warmth, expertise, and proactive follow-up. The service culture generates strong loyalty across in-store, phone, and field technician touchpoints.
Replied to 100% of negative reviews
Typically takes less than 45h 54m to reply
TrustIndex
7.3
Score
Ranking
#16
in Retail
Avg Reply
236
Hours
NPS Score
60
Recommended: Very Likely
Replied to 100% of negative reviews
Typically takes less than 45h 54m to reply
Apr '25 - Mar '26
Recent reviews (174)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Rusting Miele freezer door.
I purchased a Miele fridge and freezer for over R40,000 in November 2021. The fridge is perfectly fine, but the freezer door is rusting badly on the outside. There is obviously a factory fault with the protective coating because I am based in Pretoria and have not used strong or abrasive chemicals to clean the door. The warranty has subsequently lapsed, and Miele have offered to give me 30% discount on a new door which will cost me R18,000 after the discount. I can buy a new freezer for that price. I believe that this is terrible service for such a "premium" product, and would not recommend Miele to anyone.
1 reviews | Active since Jan 2020
Rusting Miele freezer door.
I purchased a Miele fridge and freezer for over R40,000 in November 2021. The fridge is perfectly fine, but the freezer door is rusting badly on the outside. There is obviously a factory fault with the protective coating because I am based in Pretoria and have not used strong or abrasive chemicals to clean the door. The warranty has subsequently lapsed, and Miele have offered to give me 30% discount on a new door which will cost me R18,000 after the discount. I can buy a new freezer for that price. I believe that this is terrible service for such a "premium" product, and would not recommend Miele to anyone.
1 reviews | Active since Jan 2020
Excellent service and followup
Excellent service and followup. Only delay due to parts ordered from Germany but target date was kept, installed that very morning. Highly efficient.
1 reviews | Active since Jan 2020
Excellent service and followup
Excellent service and followup. Only delay due to parts ordered from Germany but target date was kept, installed that very morning. Highly efficient.
1 reviews | Active since Jan 2020
The technician was sent out on the same day that I submitted my request for assistance
The technician was sent out on the same day that I submitted my request for assistance. The correct parts were brought along so that the repair could be made immediately. The technician was professional, friendly and helpful. My dishwasher was back up and running on the same day I discovered the problem, after a thorough clean and repair.
1 reviews | Active since Jan 2020
The technician was sent out on the same day that I submitted my request for assistance
The technician was sent out on the same day that I submitted my request for assistance. The correct parts were brought along so that the repair could be made immediately. The technician was professional, friendly and helpful. My dishwasher was back up and running on the same day I discovered the problem, after a thorough clean and repair.