Microwave Extended Warranty

Morning

On the 1st February 2026 took the Samsung mir***ave to the store bought 2024. The appliance was under extended warranty. I was told to wait 7 to 21 Days for the response. After waiting for an extended period, I call the store on the 5th of March seeking Nomalanga who took the microwave and the she was off that day. I was asked to provide a reference number on the extended warranty paper ad no one came back to me after being put on hold for long. I then passed by Westgate HiFi Corp to ask for assistance. The called the Southgate branch and found Nomalanga that is when i got the response email stating that she wasa has been trying to called me which is a lie. She could have sent the email instead.

In the email she says the warranty warranty has been voided due to infestation and I must pay R300. I responded " As to the R300 rejection fee, I am rejecting that cost as it is not part of the HiFiCorp TERMS AND CONDITIONS I signed up for on 01/02/2026. Clause 3 does not inform me of any rejection fee, especially sub-clause 3.5. I quote "3.5.2 Estimates given freely not binding". Cause 3.4 stipulates that an upfront payment of R450 is required when the customer accepts the quotation, therefore I reject the quotation." on 13th April 2026.

This was her response on the 21st April 2026 "Kindly note that Samsung T&C's and HiFi Corp T&C's will not indicate the same information, At the store we do not have a technician that will assess the units and provide an assessment report". I proceeded by requesting to collect my microwave back. My last Email was on the 11th of May 2026 .

I havent gotten any response yet and it the 26 of May 2026.