Daniel Wellington
Unclaimed Business
|1|29 Reviews (last 12 months)|This business does not respond to reviews
Daniel Wellington
Unclaimed Business
|1
29 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Daniel Wellington is facing significant dissatisfaction from South African shoppers, particularly around online purchases. Customers consistently mention frustration with the returns and refund process, lost or undelivered parcels handled by courier partners, and unanswered emails from customer service. A recurring theme is the inability to return online purchases at local stores, leaving buyers reliant on international shipping channels. Shoppers also describe rude in-store interactions at certain branches and report concerns about product quality, including watches that stop working shortly after purchase.
Performance(last 12 months):
Trustindex Rating
1.7TrustIndex
1.7
Review Distribution
1|29 Reviews
Jul '25 - Jun '26
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 12:49
Worst service ever
I sent back the watch straps that I bought April that took time to be noted as received. I was told that my refund was processed on the 4th of May which I haven't received till date. I followed up and I was given POP that it was processed on the 3rd but how cause the card number I dont even recognize. I just want my money, I want nothing to do with them ever what nonsense of the service is this???
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Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 12:49
Worst service ever
I sent back the watch straps that I bought April that took time to be noted as received. I was told that my refund was processed on the 4th of May which I haven't received till date. I followed up and I was given POP that it was processed on the 3rd but how cause the card number I dont even recognize. I just want my money, I want nothing to do with them ever what nonsense of the service is this???
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Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 11:08
Purchased Watch and still no delivery
I placed an online order for a watch on 16 April 2026, and to date, I have still not received my item.I have contacted the support team multiple times requesting updates. However, I have not received any constructive feedback apart from being told that the order is “in transit,” with no confirmed delivery date. This delay is unacceptable. I kindly request that you: Provide immediate confirmation of delivery with a clear date, OR Cancel the order and process a full refund without delay If I do not receive a satisfactory resolution within a reasonable timeframe, I will have no option but to escalate this matter further. Please treat this as urgent.
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Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 11:08
Purchased Watch and still no delivery
I placed an online order for a watch on 16 April 2026, and to date, I have still not received my item.I have contacted the support team multiple times requesting updates. However, I have not received any constructive feedback apart from being told that the order is “in transit,” with no confirmed delivery date. This delay is unacceptable. I kindly request that you: Provide immediate confirmation of delivery with a clear date, OR Cancel the order and process a full refund without delay If I do not receive a satisfactory resolution within a reasonable timeframe, I will have no option but to escalate this matter further. Please treat this as urgent.
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 15:07
Worst customer service!!
Worst customer service..my friends bought me jewelry from them for my birthday but unfortunately they did not fit and I had to return them, everything... They were picked up April 7, thought they were supposed to be picked up on the 4th it's fine no issue.. the issue is their poor customer service, they take 5 days to reply back to emails, at first they said we returned damaged goods, when we asked which items specifically and asked for evidence coz they weren't specific, they came back saying no, they commumicated incorrectly, our items have not yet been processed for a return... IT'S BEEN OVER A MONTH!! So disappointed!
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 15:07
Worst customer service!!
Worst customer service..my friends bought me jewelry from them for my birthday but unfortunately they did not fit and I had to return them, everything... They were picked up April 7, thought they were supposed to be picked up on the 4th it's fine no issue.. the issue is their poor customer service, they take 5 days to reply back to emails, at first they said we returned damaged goods, when we asked which items specifically and asked for evidence coz they weren't specific, they came back saying no, they commumicated incorrectly, our items have not yet been processed for a return... IT'S BEEN OVER A MONTH!! So disappointed!
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 09:55
DANIEL WELLINGTON ONLINE ****
Good day I made a purchase of a Daniel Wellington watch in September 2025, the watch stopped working, In February 2026 I took the watch to the DW store in Menlyn Mall where I was advised to replace a battery as the none function of the watch could be that the battery is worn out, which I did. The watched worked for a few weeks and stopped working again. I contacted the Online Customer Service Team at DW to request for the watch to be repaired, the process to get the watch to them wasn't smooth as I also struggled with the Courier service they organised. Eventually the watch was collected from my home on the 13th of March 2026, and in the process of transporting the watch from the Courier Warehouse to the DW warehouse they somehow misplaced the watch and kept on emailing me for a waybill number (of which was organized by them), I shared all the information I had on hand to assist with tracing the watch and eventually I called the Driver from the Courier Service and asked him where was the watch delivered, I got his number from the call he made to me on the 13th March to confirm if there is anyone at the address as he was about to collect. On the 25th April, a DW Consultant by the name of Ivan, reached out to me to inform me that the initial watch I bought was out of stock and they have another make of the watch of which I responded by saying they should refund me I will but the watch at a DW Store I saw. It have not been days and all my emails are not being attended to. I am wondering if this was a **** and my watch I purchased for R4342 is GONE JUST LIKE THAT..
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 09:55
DANIEL WELLINGTON ONLINE ****
Good day I made a purchase of a Daniel Wellington watch in September 2025, the watch stopped working, In February 2026 I took the watch to the DW store in Menlyn Mall where I was advised to replace a battery as the none function of the watch could be that the battery is worn out, which I did. The watched worked for a few weeks and stopped working again. I contacted the Online Customer Service Team at DW to request for the watch to be repaired, the process to get the watch to them wasn't smooth as I also struggled with the Courier service they organised. Eventually the watch was collected from my home on the 13th of March 2026, and in the process of transporting the watch from the Courier Warehouse to the DW warehouse they somehow misplaced the watch and kept on emailing me for a waybill number (of which was organized by them), I shared all the information I had on hand to assist with tracing the watch and eventually I called the Driver from the Courier Service and asked him where was the watch delivered, I got his number from the call he made to me on the 13th March to confirm if there is anyone at the address as he was about to collect. On the 25th April, a DW Consultant by the name of Ivan, reached out to me to inform me that the initial watch I bought was out of stock and they have another make of the watch of which I responded by saying they should refund me I will but the watch at a DW Store I saw. It have not been days and all my emails are not being attended to. I am wondering if this was a **** and my watch I purchased for R4342 is GONE JUST LIKE THAT..
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Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 12:31
Daniel Wellington - Terrible service
I have really been disappointed with Daniel Wellington. Ordered a ring for a gift and it was the incorrect size. Was told I couldn't change it in store and it needed to be couriered. I've done so and a month later still no refund and emails are not rep**** to!!! What shocking service!
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Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 12:31
Daniel Wellington - Terrible service
I have really been disappointed with Daniel Wellington. Ordered a ring for a gift and it was the incorrect size. Was told I couldn't change it in store and it needed to be couriered. I've done so and a month later still no refund and emails are not rep**** to!!! What shocking service!
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Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 09:50
Partial Refund & No Response – Very Disappointing Service
Title: Partial Refund & No Response – Very Disappointing Service Complaint: I am extremely disappointed with the service I have received from Daniel Wellington regarding my order SH60607 ZA, placed on the 25th of February. I returned my full order using the courier service provided and instructed by the company. All items were returned exactly as received, as they did not fit me. According to their records, the return was received around the 25th of March. However, no confirmation or images of the received items were shared with me at that time. On the 1st of April, I received a refund — but only for part of the order. One of the bracelets that I returned was not included in the refund, and no proper explanation was provided. I have since sent multiple emails trying to resolve this matter, but I have not received any response. This raises serious concerns about their return handling process and accountability, especially since I followed their instructions and used their designated courier. As a consumer, I am protected under the Consumer Protection Act, which requires fair, transparent, and reasonable service. I believe this situation falls short of those standards. I am deeply aggrieved and request: A full investigation into my return A clear explanation of what happened to the missing bracelet Immediate refund of the outstanding amount I hope this matter can be resolved urgently.
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Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 09:50
Partial Refund & No Response – Very Disappointing Service
Title: Partial Refund & No Response – Very Disappointing Service Complaint: I am extremely disappointed with the service I have received from Daniel Wellington regarding my order SH60607 ZA, placed on the 25th of February. I returned my full order using the courier service provided and instructed by the company. All items were returned exactly as received, as they did not fit me. According to their records, the return was received around the 25th of March. However, no confirmation or images of the received items were shared with me at that time. On the 1st of April, I received a refund — but only for part of the order. One of the bracelets that I returned was not included in the refund, and no proper explanation was provided. I have since sent multiple emails trying to resolve this matter, but I have not received any response. This raises serious concerns about their return handling process and accountability, especially since I followed their instructions and used their designated courier. As a consumer, I am protected under the Consumer Protection Act, which requires fair, transparent, and reasonable service. I believe this situation falls short of those standards. I am deeply aggrieved and request: A full investigation into my return A clear explanation of what happened to the missing bracelet Immediate refund of the outstanding amount I hope this matter can be resolved urgently.
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Anonymous
1 reviews | Active since Jan 2020
13 Mar 2026, 14:43
Pathetic service
Daniel Wellington online warranty claims is absolutely pathetic and disorganised I've sent a email regarding the issue and the factory defect the ring has..but no response from them the level of service is poor!!! Very unhappy customer ☹️
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Anonymous
1 reviews | Active since Jan 2020
13 Mar 2026, 14:43
Pathetic service
Daniel Wellington online warranty claims is absolutely pathetic and disorganised I've sent a email regarding the issue and the factory defect the ring has..but no response from them the level of service is poor!!! Very unhappy customer ☹️
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Anonymous
1 reviews | Active since Jan 2020
26 Jan 2026, 11:13
Daniel Wellington returns
Returned a parcel for a watch that was not the right size. Now the parcel is lost. No feedback and a loss of R2,690. Don't ever buy anything online with them. Went to the store in Menlyn for assistance and received the worst service with extremely rude personnel.
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Anonymous
1 reviews | Active since Jan 2020
26 Jan 2026, 11:13
Daniel Wellington returns
Returned a parcel for a watch that was not the right size. Now the parcel is lost. No feedback and a loss of R2,690. Don't ever buy anything online with them. Went to the store in Menlyn for assistance and received the worst service with extremely rude personnel.
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