CL
Capital Legacy
Verified Business
CL
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Capital Legacy receives strong praise for frontline consultant interactions, with named agents like Justin Grobler, Likho Manciya, Elaine Erasmus, and Maleesha Nainaar repeatedly recognised for warmth and professionalism. However, serious concerns emerge around estate administration delays, unauthorised debit orders, cancellation difficulties, and poor communication from back-office teams. The contrast between sales-stage service and post-claim support is stark.
TrustIndex
8.2
Ranking
#4
in Investments & Wealth
NPS Score
32
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, Capital Legacy receives strong praise for individual consultants delivering warm, knowledgeable telephone support, particularly named agents like Justin Grobler, Likho Manciya, Elaine Erasmus, and Maleesha Nainaar. However, customers describe serious failures around estate administration delays, unauthorised debit orders, cancellation requests being ignored, and prolonged silence after the sales process, undermining confidence in the company's post-sale service delivery.
Capital Legacy's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.2). Customers repeatedly name specific consultants who go above and beyond with patience, product knowledge, and warmth. Justin Grobler, Likho Manciya, Elaine Erasmus, Dikeledi Seripe, and Maleesha Nainaar are singled out as exceptional client care agents.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Justin Grobler contacted me about my policy that was about to laps he understood that I had forgotten to ask for a new debit order date. And had a rough couple of months He was so understanding and ready to help
1 reviews | Active since Jan 2020
Justin Grobler contacted me about my policy that was about to laps he understood that I had forgotten to ask for a new debit order date. And had a rough couple of months He was so understanding and ready to help
1 reviews | Active since Jan 2020
Please help me. I have been dealing with capital legacy since 2023, been requesting that they cancel their unauthorized policy and refund my money. At times they refund me but their deductions against my salary doesn't stop. The last refund was around april/may 2025 but to date they are still debiting. Please cancel the unauthorized policy against my name. I don't even know what i am paying for nor what the policy is about.
1 reviews | Active since Jan 2020
Please help me. I have been dealing with capital legacy since 2023, been requesting that they cancel their unauthorized policy and refund my money. At times they refund me but their deductions against my salary doesn't stop. The last refund was around april/may 2025 but to date they are still debiting. Please cancel the unauthorized policy against my name. I don't even know what i am paying for nor what the policy is about.
1 reviews | Active since Jan 2020
I cancelled my policies and debit orders with both MiWay Life and Cap Legacy, yet deductions are still being taken from my account for different amounts that I do not recognise or understand. At this point, I do not even know how many active deductions are still going through because there have already been multiple unauthorised debits. I have called several times to resolve this matter and was even assisted by an agent named Tumelo (Tumi) about two weeks ago, who confirmed that the cancellations were requested, I also spoke to Sibonelo on mail that doesn't respond. Despite this, the deductions continue. In the meantime, money continues to leave my account unnecessarily, which is extremely frustrating and financially stressful. What makes this worse is the lack of clear communication and accountability. No one has properly explained what these deductions are for, why they are still active after cancellation, or when they will finally stop. This experience has been disappointing and exhausting. Customers should not have to repeatedly fight to stop deductions after formally cancelling policies and debit orders. I expect this matter to be resolved urgently and for all unauthorised deductions to stop immediately. Call me immediately (Kevin Morgan: 0844728755 - [email protected])
1 reviews | Active since Jan 2020
I cancelled my policies and debit orders with both MiWay Life and Cap Legacy, yet deductions are still being taken from my account for different amounts that I do not recognise or understand. At this point, I do not even know how many active deductions are still going through because there have already been multiple unauthorised debits. I have called several times to resolve this matter and was even assisted by an agent named Tumelo (Tumi) about two weeks ago, who confirmed that the cancellations were requested, I also spoke to Sibonelo on mail that doesn't respond. Despite this, the deductions continue. In the meantime, money continues to leave my account unnecessarily, which is extremely frustrating and financially stressful. What makes this worse is the lack of clear communication and accountability. No one has properly explained what these deductions are for, why they are still active after cancellation, or when they will finally stop. This experience has been disappointing and exhausting. Customers should not have to repeatedly fight to stop deductions after formally cancelling policies and debit orders. I expect this matter to be resolved urgently and for all unauthorised deductions to stop immediately. Call me immediately (Kevin Morgan: 0844728755 - [email protected])
1 reviews | Active since Jan 2020
I have been tasked to do my late brothers esate, this was my first experience with Capital Legacy and I hope the last time...it has been 2 weeks since he has past and to date, no payments was done as indocated when the policy was taken out...I will definitely not make use of them in future nor recommend them to anybody
1 reviews | Active since Jan 2020
I have been tasked to do my late brothers esate, this was my first experience with Capital Legacy and I hope the last time...it has been 2 weeks since he has past and to date, no payments was done as indocated when the policy was taken out...I will definitely not make use of them in future nor recommend them to anybody
1 reviews | Active since Jan 2020
I am writing to follow up on my application for the Education Protection Cover. I have gone through the full application process on two separate occasions, including medical assessments conducted by your appointed nurse, however I have not yet received any feedback or update regarding the outcome of my application. Last year, I completed the required assessments but did not receive any formal communication confirming whether my application was approved or declined. This year, I again completed all required steps, including a nurse visit for blood tests and other checks, but I have still not received any update. I would appreciate it if you could kindly provide me with a written update on the current status of my application, and if a decision has been made, please also advise the reasons for the outcome. Clear communication would be greatly appreciated as it will help me understand the process and next steps.
1 reviews | Active since Jan 2020
I am writing to follow up on my application for the Education Protection Cover. I have gone through the full application process on two separate occasions, including medical assessments conducted by your appointed nurse, however I have not yet received any feedback or update regarding the outcome of my application. Last year, I completed the required assessments but did not receive any formal communication confirming whether my application was approved or declined. This year, I again completed all required steps, including a nurse visit for blood tests and other checks, but I have still not received any update. I would appreciate it if you could kindly provide me with a written update on the current status of my application, and if a decision has been made, please also advise the reasons for the outcome. Clear communication would be greatly appreciated as it will help me understand the process and next steps.
1 reviews | Active since Jan 2020
I would like to sincerely thank Dikeledi Seripe for the exceptional assistance she provided with my policy updates. From start to finish, she was professional, knowledgeable, patient, and incredibly efficient. She took the time to explain everything clearly, answered all my questions with confidence, and ensured that the entire process was smooth and stress-free. What stood out most was her dedication to excellent customer service and her willingness to go the extra mile to make sure all my updates were handled correctly and promptly. It is rare to come across someone so committed.
1 reviews | Active since Jan 2020
I would like to sincerely thank Dikeledi Seripe for the exceptional assistance she provided with my policy updates. From start to finish, she was professional, knowledgeable, patient, and incredibly efficient. She took the time to explain everything clearly, answered all my questions with confidence, and ensured that the entire process was smooth and stress-free. What stood out most was her dedication to excellent customer service and her willingness to go the extra mile to make sure all my updates were handled correctly and promptly. It is rare to come across someone so committed.
The most common complaint about Capital Legacy, based on Hellopeter's AI analysis of recent customer reviews, is Process Efficiency & Turnaround. Process Efficiency & Turnaround (2.6). Estate administration is described as severely delayed, often taking a year or more. Will updates, document collections, and executor letter processes stall, with customers reporting being passed between departments and receiving repeated empty promises.
Capital Legacy scores 3 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.5. Their strongest theme is Consultant Quality (4.3); their weakest is Withdrawals & Payouts (2.3). The top AI-rated Investments & Wealth business on Hellopeter is T4Trade (4.6). How is the AI Score calculated? →
Capital Legacy has a TrustIndex of 8.2 out of 10 on Hellopeter, based on 740 reviews in the last 12 months. Hellopeter has tracked Capital Legacy across 2,894 total reviews. How is the TrustIndex calculated? →