GR
Gift R
Active since Nov 2013
36
Reviews
0
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Reviews
36 reviews2 weeks ago
Education protection cover update
I am writing to follow up on my application for the Education Protection Cover. I have gone through the full application process on two separate occasions, including medical assessments conducted by your appointed nurse, however I have not yet received any feedback or update regarding the outcome of my application. Last year, I completed the required assessments but did not receive any formal communication confirming whether my application was approved or declined. This year, I again completed all required steps, including a nurse visit for blood tests and other checks, but I have still not received any update. I would appreciate it if you could kindly provide me with a written update on the current status of my application, and if a decision has been made, please also advise the reasons for the outcome. Clear communication would be greatly appreciated as it will help me understand the process and next steps.
1 reply
3 weeks ago
Retirement portfoloi
I have sent several emails requesting assistance with accessing my portfolio, but unfortunately I have not received the support I expected. At this point, I am beginning to question whether some customers are prioritised over others. If that is the case, please let me know so that I can consider moving my pension fund to an institution that takes client service more seriously. Since your recent website update, I have been unable to access my portfolio. I attempted to reset my password using the “Reset Password” option, but because I have also forgotten the username linked to my account, I am unable to proceed any further. What is even more concerning is that I have repeatedly been promised a callback or follow-up assistance, which has not happened. Even some government departments provide better customer service and communication. Please urgently assist me with regaining access to my portfolio, as I am currently unable to log in due to forgetting both my username and password. I would appreciate it if someone could call me directly or attend to this matter as soon as possible.
3 replies
3 months ago
Zing fibre - distupe
Money was deducted from my account on 25 February. I contacted the company that processed the deduction to ask how they could take money from my account when I do not have an active account with them. The company that debited my account is Zing Fibre. I previously paid for their services, with the last payment made in December. I have not subscribed to any new service with them, yet they deducted money from my account claiming that I subscribed. I do not understand why I would subscribe to a service I do not need, especially for an account that is not mine. I disputed this transaction on 26 February and was informed that ABSA would investigate the matter. As of today, 3 March, I have not received any feedback. Please provide an update on the status of my case (C-65438138) as soon as possible.
3 replies
7 months ago
Conctract amount incorrect
I app**** for a Vodacom contract which included 1GB of data and 50 call minutes. At the time of taking out the contract, I was informed that it would be a Top-Up contract, not an Open Line. I was clearly told that once my airtime was finished, I would not be able to continue making calls. The agreed monthly payment was R369. However, to my surprise, I am now being charged approximately R700 per month, which is not what I agreed to. I am requesting that this matter be investigated and that I be refunded for the additional charges, as I did not request nor consent to an Open Line contract. I chose the Top-Up option specifically because I knew I would not be able to afford an Open Line contract. Contract number is: 082 921 4900.
3 replies
10 months ago
Network issues
I don’t know how many times I’ve asked Rain to call me. It’s becoming exhausting that after requesting a callback, all I receive is an email confirming that the request was received and nothing more. I work from home, and Rain is not working, which makes things even more difficult for me. I’m starting to wonder if the only way to get Rain’s attention is to constantly report you.
3 replies
10 months ago
Ongoing Service Issues: Urgent Complaint Regarding Disconnection Despite Prior Notice
I am writing to formally raise a complaint regarding the repeated disconnection of my services despite having followed all the necessary steps on my end to ensure proper communication and compliance with your policies. On 28 June 2025, I contacted DStv to request the disconnection of my services. This request came after a debit from my account was processed on 25 June 2025. During the call on 28 June, I was unfortunately not near my TV and could not confirm whether the disconnection had been effected immediately. However, the agent I spoke to assured me that my services had been successfully disconnected. From 28 June to 24 July, I was under the impression that my services were indeed disconnected. On 24 July, I contacted DStv again to request reconnection of my services. I was informed that I needed to pay R440 (approx.), which I did, and the services were reconnected. However, just two days later, I found my services disconnected again. I called DStv to find out why, and after explaining the situation, I was informed that my services had not been disconnected as requested on 28 June due to an error by the agent I had spoken to. A manager then contacted me and confirmed that the issue was due to a mistake on DStv’s side and not mine. I was told the matter would be dealt with internally, and my services were reconnected with the assurance that they would remain active until 25 August. Despite this, on 3 August, my services were once again disconnected. I called DStv and was referred to a manager named Nisipho Phewa, who promised to listen to the recording of the call I made on 28 June. She did return my call and confirmed that she had listened to the recording and acknowledged that the error was made by the agent I initially spoke to. She reactivated my services, but they only worked for approximately 5 minutes before being disconnected again. I then had to purchase airtime for the fourth time to call and follow up. I spoke to another agent who said they would still need to "investigate" whether I had called on 28 June. They also promised to escalate the matter to their manager and assured me I would receive a callback within 5 minutes. As I write this message, it has now been over 25 minutes without any response. The ongoing poor service I am receiving is extremely frustrating and unfair especially considering I have made every effort on my part to provide proof that I did in fact request disconnection on 28 June. Nearly every day, I now have to call DStv to request reconnection, only to be told I must wait for an investigation, which can take up to two hours. Once it's finally acknowledged that the fault lies with your team, my service is briefly reconnected only to be cut off again shortly thereafter. I do not understand why every time I speak with a new manager, the matter needs to be "investigated" again, even though previous managers have confirmed the mistake. Surely your system keeps records and call notes that can be reviewed. One of the managers even assured me that my services would no longer be disconnected, and that the issue would be escalated to your Finance Department the following day. As of now, it has been over 44 hours without DStv service, and I am left without any clarity or resolution. I respectfully request that: My services be reconnected immediately and remain active as previously promised. The issue be escalated to the relevant department without further delay. I receive formal confirmation that the matter is resolved and that there will be no further disconnections related to this issue. I have exhausted all informal channels and sincerely hope this message results in a prompt and permanent resolution.
0 replies
10 months ago
Incorrect Account Status and Insurance Cancellation
I regret the day I chose to finance my car through Absa. I’ve just received an SMS stating that my account will be handed over for collection, which is extremely concerning because I have paid my full monthly instalment of R5,300 in cash excluding the R1,050 insurance amount this month. This issue started two months ago when I requested that Absa cancel the insurance that was added to my account, as I had taken out my own insurance at a much lower cost. I was asked to provide proof of my new insurance, which I did. However, I was told that the policy was not yet active, and I should send proof again after the first premium was successfully debited. In the meantime, I was informed that the full amount (including the old insurance premium) would still be collected, and that I would be refunded once proof of my active policy was received. I asked at the time how I was expected to afford paying for two insurance policies simultaneously, and I never received a clear or fair response. Now that my new insurance has gone through, I paid the vehicle instalment in cash this month, excluding the insurance amount, since I now have cover with Prime Meridian Direct. Despite this, I am now being told that my account will be handed over for collection. On what grounds? I am not in arrears and have made my full vehicle payment. I’ve submitted proof of my new insurance multiple times. If Absa could previously confirm I didn’t have valid cover, surely you can now confirm that I do. To add to my frustration, one of the main reasons I cancelled the Absa provided insurance is because the customer service was terrible. On one occasion, I waited on hold for 49 minutes before giving up. What is the point of paying for a service that is not available when you need it? Please resolve this urgently. Cancel the old insurance on my account I am now fully insured through Prime Meridian Direct. I expect this matter to be corrected immediately and for my account status to be updated to reflect the correct, current information.
11 replies
11 months ago
Network issues
I have been trying to contact Rain to report that my Wi-Fi is not working. I currently work from home, and the outage has caused me significant inconvenience and financial strain. I’ve had to spend extra money on mobile data just to stay connected. This is extremely frustrating, especially considering that I pay R625 every month for this service. On top of that, I still have to buy airtime, which defeats the purpose of choosing Rain in the first place, I chose it specifically to avoid spending more on airtime. Furthermore, I have reported multiple times that I lost my second SIM card. I was told I would receive a call regarding this issue, but to this day, no one has contacted me. This is very disappointing, as that SIM is essential when I’m not near the Wi-Fi router. I would appreciate it if this matter could be resolved urgently.
8 replies
14 months ago
Finchoice
I have settled my finchoice loan last month already and now I am trying to apply for R3000 and the explanation I get from customer service does not make sense. What I really don't understand if the fact that no one knows what could be the problem. My Account have never been into arrears yet they can't help me. Last month I requested settlement letter and paid up the account but I was shocked to see that you debit my account. Its not like I paid up the account just before pay date no I settled this account very early yet you went into my account and debit. Now I am trying to borrow and system says there's no money available yet you have my money
2 replies
14 months ago
Change my debit order date to the 24th
My account is in arrears because of Capitec unhelpful staff and also rude. Last month I called Capitec telling them my salary is paid into my account on the 24th of each month. This is the second month now they debiting my account on the 23rd and yet I told them I am getting paid on the 24th. Now I have to pay bank charges for unpaid debit order. I have told you I don't know how many times I am getting paid on the 24rh afternoon. There's money in my account now and you not debiting yet I told you to debit on the 24th afternoon. This is tiring as it cost me money and I regret borrowing money from you guys really.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (13.88888888888889%)
1 Star
31 (86.11111111111111%)