Not Worth my time

I cancelled my policies and debit orders with both MiWay Life and Cap Legacy, yet deductions are still being taken from my account for different amounts that I do not recognise or understand. At this point, I do not even know how many active deductions are still going through because there have already been multiple unauthorised debits.

I have called several times to resolve this matter and was even assisted by an agent named Tumelo (Tumi) about two weeks ago, who confirmed that the cancellations were requested, I also spoke to Sibonelo on mail that doesn't respond. Despite this, the deductions continue. In the meantime, money continues to leave my account unnecessarily, which is extremely frustrating and financially stressful.

What makes this worse is the lack of clear communication and accountability. No one has properly explained what these deductions are for, why they are still active after cancellation, or when they will finally stop.

This experience has been disappointing and exhausting. Customers should not have to repeatedly fight to stop deductions after formally cancelling policies and debit orders. I expect this matter to be resolved urgently and for all unauthorised deductions to stop immediately.

Call me immediately (Kevin Morgan: 0844728755 - [email protected])