SM
Sherlan M
Active since Jun 2017
8
Reviews
0
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Reviews
8 reviews2 weeks ago
Not Worth my time
I cancelled my policies and debit orders with both MiWay Life and Cap Legacy, yet deductions are still being taken from my account for different amounts that I do not recognise or understand. At this point, I do not even know how many active deductions are still going through because there have already been multiple unauthorised debits. I have called several times to resolve this matter and was even assisted by an agent named Tumelo (Tumi) about two weeks ago, who confirmed that the cancellations were requested, I also spoke to Sibonelo on mail that doesn't respond. Despite this, the deductions continue. In the meantime, money continues to leave my account unnecessarily, which is extremely frustrating and financially stressful. What makes this worse is the lack of clear communication and accountability. No one has properly explained what these deductions are for, why they are still active after cancellation, or when they will finally stop. This experience has been disappointing and exhausting. Customers should not have to repeatedly fight to stop deductions after formally cancelling policies and debit orders. I expect this matter to be resolved urgently and for all unauthorised deductions to stop immediately. Call me immediately (Kevin Morgan: 0844728755 - [email protected])
1 reply
2 weeks ago
****!!!!!
I cancelled my policies and debit orders with both MiWay Life and Cap Legacy, yet deductions are still being taken from my account for different amounts that I do not recognise or understand. At this point, I do not even know how many active deductions are still going through because there have already been multiple unauthorised debits. I have called several times to resolve this matter and was even assisted by an agent named Tumelo (Tumi) about two weeks ago, who confirmed that the cancellations were requested, I also spoke to Sibonelo on mail that doesn't respond. Despite this, the deductions continue. In the meantime, money continues to leave my account unnecessarily, which is extremely frustrating and financially stressful. What makes this worse is the lack of clear communication and accountability. No one has properly explained what these deductions are for, why they are still active after cancellation, or when they will finally stop. This experience has been disappointing and exhausting. Customers should not have to repeatedly fight to stop deductions after formally cancelling policies and debit orders. I expect this matter to be resolved urgently and for all unauthorised deductions to stop immediately. Call me immediately (Kevin Morgan: 0844728755 - [email protected])
1 reply
1 month ago
Mixed feelings about MANCOSA
I completed my BCom in IT Management through MANCOSA, and I have to say the graduation ceremony on the 8th of May 2026 was one of the best-organized events I have ever attended. Everything on the day ran so smoothly. From the queues to the overall management and organization, everything was efficient and well planned. The speeches were fun and engaging, the staff were friendly and helpful, and the whole experience felt professional from start to finish. It is honestly the first time in my life that I have attended a ceremony that was done this well. Even after the last graduate walked across the stage, there were still opportunities for students and their families to connect with the faculty, take photos, and enjoy being part of the MANCOSA community. Every part of the experience was memorable. A special mention to the MANCOSA Career Centre team for making our day even more special. Interacting with them was another highlight for me! This moment was also very emotional and special for me because I became the first person on both my mother’s and father’s side of the family to graduate with a BCom degree. I could not have asked for a better way to celebrate such an important achievement in my life. MANCOSA, you really outdid yourselves. Thank you for making this experience so special and unforgettable. The only reason this is a 3 star review and not a 5 star review is that the customer service still needs major improvement. It's impossible to get through to the call centre, they often drops calls after students spend a long time on hold, I personally wasted so much airtime trying to get help in this way and they sometimes rude or dismissive, and the email and live chat support can take very long to respond I once only received a response a week later, sometimes with generic copy and paste replies. It's the most frustrating thing needing help and you get this as a slap in the face, If the support teams could be investigated and quality assurance was performed on how they deal with queries, questions and student concerns, I think everyone would rate MANCOSA a 5 star, but their support teams (Calls, email and live chat) is really hurting and damaging the brand and everything MANCOSA stands for based on what I experienced on Friday, the sad part is since they are an online institution, they should understand how important getting help through these online platforms would be. Other than that, the graduation experience itself was absolutely amazing. Well done MANCOSA, I am even considering registering for post grad because of it, just a little hestitant because getting help from support is a nightmare!
3 replies
13 months ago
FNB cost me my money and my friendship and I honestly feel like no one cares
On the 16th of April, I made a payment of R1,000 from my FNB account to a Capitec account. It is now the 24th of April and the person I sent the money to still has not received it. I have contacted FNB more than 30 times about this issue. I’ve spent my own airtime and time waiting on calls, repeating myself to different agents, and begging someone to please help me. At first, I was told to wait because of the public holidays and the weekend. That made sense to me and I was willing to be patient. But after a few days passed and still nothing had gone through, I started following up. FNB eventually told me they had done a missing payment investigation and that the money was successfully received by Capitec. I trusted them, but my recipient, someone very close to me, kept saying she hadn’t received anything. She started thinking I was lying to her. She was hurt, confused, and didn’t believe me anymore. Out of desperation, I contacted Capitec myself. They confirmed that the recipient did NOT receive the money at all. I went back to FNB with this confirmation, hoping someone would finally help me. That’s when they told me that this has actually happened to a few people already — where payments from FNB to Capitec didn’t go through — and now they need to investigate further. But why wasn’t I told this from the beginning? Why did I have to go through this stress, this emotional damage, just to be told there was already a known issue? Now I’m being told I have to wait another 7 to 14 days. I’ve already been raising this issue since the start of the week. I’ve gone to the branch in person, I’ve called countless times, I’ve explained everything over and over again. I feel like no one is actually listening. R1,000 might not seem like a lot to some people, but in this economy, it’s a huge amount. And even worse than losing that money, I’ve lost someone who meant a lot to me. She now wants nothing to do with me because she believes I made this whole thing up. That pain is much harder than the money itself. If the staff at FNB were in my shoes, would they be this calm? Would they just sit back and wait if it was their money or their relationship on the line? I just want someone to take this seriously. I want my friend to receive the money I sent her on the 16th of April and I want someone to take accountability. I honestly feel helpless and heartbroken, and I never thought a banking issue would cause this much personal damage. Ref Numbers: 11739610_V4Q9R5 117434457-Q2C9C6 CRM:000068860010244 3515751 6601170Q
2 replies
57 months ago
GET A MANAGER TO CONTACT ME
If I could rate this 0 stars I would. I logged a claim on the 18th Sept and still have not received help. I logged a complaint on here on the 22nd Sept and was told it would be resolved. All I get is different people calling me with different updates, one went as far as saying my bumper needs to be replaced which is ridiculous as my claim was for scratched and a dent on the side caused at a mall whilst I was shopping. I have not received feedback on my car hire. and again I mention I have been with MiWay since 2019, have not missed a payment even though the pandemic and my very first time claiming. I need a manager to take over my case, maybe than it will be taken seriously.
1 reply
57 months ago
Loyal Client Disappointed 3 Years Into Contract with MiWay
I am really not impressed with MiWay, I was a 1st-time car own late 2019 and insured with MiWay, there were cheaper options at the time but based on family and friends' recommendations I opted to go with MiWay. To be fair I was very pleased with their service especially customer service. That is until now... I am so disappointed by the level of service received up until this point. In May I did a trade-in for a different model but when I did I asked the agent that assisted me telephonically to keep everything as is, the full plan, bare in my my premium was just under R1000 per month and after the transfer it went over R1000 which I had to be ok with, not considering during COVID we received salary cuts, knowing I have been working from home from the first pandemic and did not receive any form of payback for not being on the road as much as I did when I went to the office every day... I didnt complain! Now I had an incident at a mall, whilest I was at the mall someone s****ped a shopping trolly into the car, when I came out there were scratched along the side and a few small dents, I reported this to MiWay via email on Sat 18 Sept and did not receive a response all day, I knew their lines close at 1 pm and had to make a plan for airtime in order to call them. The agent advised me to report it as an accident even though I was not in an accident, I was not near my vehicle when it happened. anyway, I did so and was advised to go to a panel beater near my house for a quotation till now nobody has contacted me, I have no idea what is going on when it will be resolved. to make it worse the panel beater said it would take 18-20 days to fix in their shop as they have a huge list and that means because whoever processed the policy did not add car hire I will be without a veichle and no means of transport even though I gave my consent that it should be included, to top it all off my premium has now gone up to over R1 200 with no explanation. Not even to complain about the pathetic service received from the agents on the chat option on the website. as a first-time car owner doing my very first claim in almost 3 years, I have never felt more let down by any company before. I expected more from MiWay since I entrusted them. I was even willing to get insurance and my dad's Bakkie but we may have to go elsewhere if this is the level of service rendered to loyal customers. my payments have never been late even through a pandemic. but this?? honestly terrible #NotImpressed
4 replies
61 months ago
Pleasure being assisted by Annah Tholo and Boledi Seloana @ MiWay
Annah Tholo assisted me in Dec 2020, her service was fast and efficient. I needed help again in May 2020 and she did not hesitate to help me at all, I got immediate assistance. She referred me to Boledi Seloana who called me immediately as my cellphone was stolen, Boledi Seloana kept calling me back each time the call would cut due to network issues, she was friendly, attentive, and helpful, I felt that both of these ladies went the extra mile and I am certain they are an asset to MiWay. With premiums being as high it is during these times all around, its service with care and a personal touch that keeps a client loyal to a company, Thank you Annah Tholo and Boledi Seloana, I hope that MiWay gives you recognition for your patience and dedication.
1 reply
66 months ago
R500 SCAM
Ask for R500 they say... They quote you an arm and a leg and than offer you the R500 without you even asking... ok you agree, they request documents you send it, they request a contact person, you send it, they ignore you for 2 weeks than come back and request documents again... I know its January but Haseena Naidoo you can keep your company's R500 because clearly this is false advertising and nothing but a scam and waste of time.
1 reply
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4 Star
0 (0%)
3 Star
1 (12.5%)
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1 Star
6 (75%)