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MiWayLife
Verified Business
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Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MiWayLife earns consistent praise for compassionate consultants and efficient policy servicing. Customers repeatedly name specific agents like Madimetja Kekana, Nhlanhla Nkosi, Lufuno Mudau and Motheo Kubeka for empathetic, professional support during claims and admin. Concerns centre on premium increases, cancellation refunds, unauthorised debits and intermittent call centre accessibility, but these are outweighed by widespread satisfaction with day-to-day service interactions.
TrustIndex
10
Perfect Score
Ranking
#3
in Life Insurance
NPS Score
76
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, MiWayLife earns consistent praise for compassionate consultants and efficient policy servicing. Customers repeatedly name specific agents like Madimetja Kekana, Nhlanhla Nkosi, Lufuno Mudau and Motheo Kubeka for empathetic, professional support during claims and admin. Concerns centre on premium increases, cancellation refunds, unauthorised debits and intermittent call centre accessibility, but these are outweighed by widespread satisfaction with day-to-day service interactions.
MiWayLife's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers overwhelmingly praise named consultants for empathy, professionalism and patience. Agents like Madimetja Kekana, Nhlanhla Nkosi, Lufuno Mudau, Motheo Kubeka and Thando are repeatedly singled out as exceptional, particularly during bereavement claims where care and compassion stand out.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I cancelled my policies and debit orders with both MiWay Life and Cap Legacy, yet deductions are still being taken from my account for different amounts that I do not recognise or understand. At this point, I do not even know how many active deductions are still going through because there have already been multiple unauthorised debits. I have called several times to resolve this matter and was even assisted by an agent named Tumelo (Tumi) about two weeks ago, who confirmed that the cancellations were requested, I also spoke to Sibonelo on mail that doesn't respond. Despite this, the deductions continue. In the meantime, money continues to leave my account unnecessarily, which is extremely frustrating and financially stressful. What makes this worse is the lack of clear communication and accountability. No one has properly explained what these deductions are for, why they are still active after cancellation, or when they will finally stop. This experience has been disappointing and exhausting. Customers should not have to repeatedly fight to stop deductions after formally cancelling policies and debit orders. I expect this matter to be resolved urgently and for all unauthorised deductions to stop immediately. Call me immediately (Kevin Morgan: 0844728755 - [email protected])
1 reviews | Active since Jan 2020
I cancelled my policies and debit orders with both MiWay Life and Cap Legacy, yet deductions are still being taken from my account for different amounts that I do not recognise or understand. At this point, I do not even know how many active deductions are still going through because there have already been multiple unauthorised debits. I have called several times to resolve this matter and was even assisted by an agent named Tumelo (Tumi) about two weeks ago, who confirmed that the cancellations were requested, I also spoke to Sibonelo on mail that doesn't respond. Despite this, the deductions continue. In the meantime, money continues to leave my account unnecessarily, which is extremely frustrating and financially stressful. What makes this worse is the lack of clear communication and accountability. No one has properly explained what these deductions are for, why they are still active after cancellation, or when they will finally stop. This experience has been disappointing and exhausting. Customers should not have to repeatedly fight to stop deductions after formally cancelling policies and debit orders. I expect this matter to be resolved urgently and for all unauthorised deductions to stop immediately. Call me immediately (Kevin Morgan: 0844728755 - [email protected])
1 reviews | Active since Jan 2020
Agent was extremely nice amd very patient, even though she was having issues with bad connection what I believe to be her headset. She didnt hesitate repeating herself several times and didnt drop the call. Excellent service thank you
1 reviews | Active since Jan 2020
Agent was extremely nice amd very patient, even though she was having issues with bad connection what I believe to be her headset. She didnt hesitate repeating herself several times and didnt drop the call. Excellent service thank you
The most common complaint about MiWayLife, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. While many find premiums affordable, recurring complaints involve unexplained annual increases, debits continuing after cancellation, unauthorised policy activations and difficulty obtaining refunds within cooling-off periods. Some customers describe being upsold duplicate policies or having debit dates altered without consent.
MiWayLife scores 4.4 out of 5 on Hellopeter's AI analysis of service quality in Life Insurance, compared to the Life Insurance industry average of 2.9. Their strongest theme is Claims & Payout (4.6); their weakest is Policy Admin (4.3). The top AI-rated Life Insurance business on Hellopeter is MiWayLife (4.4). How is the AI Score calculated? →
MiWayLife has a TrustIndex of 10 out of 10 on Hellopeter, based on 1,047 reviews in the last 12 months. Hellopeter has tracked MiWayLife across 3,855 total reviews. How is the TrustIndex calculated? →