Education protection cover update

I am writing to follow up on my application for the Education Protection Cover. I have gone through the full application process on two separate occasions, including medical assessments conducted by your appointed nurse, however I have not yet received any feedback or update regarding the outcome of my application. Last year, I completed the required assessments but did not receive any formal communication confirming whether my application was approved or declined. This year, I again completed all required steps, including a nurse visit for blood tests and other checks, but I have still not received any update. I would appreciate it if you could kindly provide me with a written update on the current status of my application, and if a decision has been made, please also advise the reasons for the outcome. Clear communication would be greatly appreciated as it will help me understand the process and next steps.