Cape Union Mart

Based on recent customer reviews, Cape Union Mart is drawing significant criticism around its online ordering and after-sales experience, with customers consistently mentioning slow or undelivered orders, unanswered emails, and unresponsive call centres. A recurring theme is frustration with returns, repairs, and warranty claims on items like K-Way jackets and Salomon boots. Concerns also surface around account billing through RCS and unsolicited marketing emails. On a more positive note, several shoppers highlight standout in-store staff at branches such as V&A, Ilanga Mall, Newcastle, and The Glen who deliver attentive, helpful service.

Cape Union Mart has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 41 reviews in the last 12 months. They reply to 3% of negative reviews, typically within 18 hours 16 min. Hellopeter has tracked Cape Union Mart across total reviews.