Delays in return process

Dear Cape Union Mart Customer Service,

I would like to raise a concern regarding the repeated delays I experience whenever I arrange a return.

Almost every time I request a return, I need to follow up more than once before a courier is finally sent. By the time the item is collected, processed, and refunded, the promotional specials I originally wanted to purchase are often already sold out.

In addition, the waiting period for my Family Rewards credits to be reversed back onto my account takes so long that I am unable to use them when placing a replacement order. This makes the overall returns process extremely frustrating and inconvenient.

I enjoy shopping with Cape Union Mart, which is why this experience has been particularly disappointing. I would appreciate it if you could investigate the delays in the courier collection and rewards reversal process, and consider improving turnaround times for customers.

I look forward to your response and a practical solution.