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Active since Feb 2017
26
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26 reviews1 month ago
Delays in return process
Dear Cape Union Mart Customer Service, I would like to raise a concern regarding the repeated delays I experience whenever I arrange a return. Almost every time I request a return, I need to follow up more than once before a courier is finally sent. By the time the item is collected, processed, and refunded, the promotional specials I originally wanted to purchase are often already sold out. In addition, the waiting period for my Family Rewards credits to be reversed back onto my account takes so long that I am unable to use them when placing a replacement order. This makes the overall returns process extremely frustrating and inconvenient. I enjoy shopping with Cape Union Mart, which is why this experience has been particularly disappointing. I would appreciate it if you could investigate the delays in the courier collection and rewards reversal process, and consider improving turnaround times for customers. I look forward to your response and a practical solution.
1 reply
2 months ago
Money taken by ATM and poor service at Modimolle branch
I am extremely dissatisfied with the service I received at the Modimolle Nedbank ATM and branch. I attempted to deposit money at the ATM and had R300 taken by the machine. Before making the deposit, I carefully counted my cash and I am 100% certain of the amount I had. However, the ATM did not reflect the full amount deposited, effectively resulting in R300 going missing. I immediately went into the branch to report the issue. Unfortunately, the consultant who assisted me was not helpful and actively discouraged me from logging a complaint. The branch manager was present but did not step in or offer any assistance. Another consultant had to intervene and point out that a complaint should in fact be logged. Even then, I was told that even if the ATM is balanced and the missing R300 is found, I may not get my money back because it could be attributed to someone else. This response is unacceptable. I expect Nedbank to: • Investigate the ATM discrepancy thoroughly • Review CCTV and transaction records • Credit my missing R300 back to my account • Address the poor customer service at the Modimolle branch This experience has been frustrating and disappointing. I trust that Nedbank will take this matter seriously and resolve it promptly.
0 replies
2 months ago
Customer service unacceptable
I am extremely concerned about the level of service and professionalism I experienced when contacting customer support. During my call, I was transferred to another department where the consultant began asking for personal information that went beyond the usual security verification questions. Given the high level of ***** and ****s, I explained that I was not comfortable sharing additional sensitive information over the phone. Instead of reassuring me why the information was required, the consultant stated she was “updating my details” and then abruptly disconnected the call without any resolution. This behaviour is unacceptable. Customers should feel safe and respected, especially when raising valid concerns about personal data security. Abruptly ending a call in this manner is highly unprofessional and raises serious concerns about how customer information is being handled.
1 reply
5 months ago
10 days no delivery
I placed my order on 6 January, and to date the courier has still not collected the parcel from Waltons. When tracking the order, it clearly shows waybill created but not collected. I have sent numerous emails over the past two days requesting an explanation. Each time I am told that someone will get back to me, yet no one does. I have received absolutely no clear feedback or accountability. To make matters worse, the contact number on the invoice is not working, leaving me with no way to resolve this urgently. This is now the second year in a row that I have experienced serious problems when ordering from Waltons. This level of service is unacceptable and extremely frustrating, especially when customers are left without answers. I request: • A clear explanation for why the order has not been collected • Immediate confirmation of when the courier will collect the parcel • Assurance that this matter is being treated with urgency Had I known it would take this long, I would never have placed the order. I expect prompt feedback and resolution.
2 replies
5 months ago
No service!!!
Not one of the branches is answering their calls!! And doesn’t deliver packages in time
1 reply
5 months ago
Deliveries not in time! Empty promises
Worst service!! They don’t deliver in delivery policy time! Numerous phone calls and every time they tell you the next day!! They don’t care at all.
0 replies
8 months ago
Worst service
First time buying and extremely disappointed been a week now still haven’t received my package! They say they use JDEX courier but I can’t find them on the internet to phone where my package is. Numerous mails and phone calls.
1 reply
8 months ago
Vodacom service is unacceptable
It’s been a year now trying to cancel 2 of my contracts numerous calls and every time they submit the request and no further updates or cancellation!!!!! Escalation on escalation without any feedback or update or sms.But every month I still get billed. Also did one off my upgrades on the new iPhone 17 pro max only received a message device out of stock when I phone Vodacom they have NO ETA date they say it can still take up to a month!!!!!
5 replies
18 months ago
2 weeks since I placed my order!!
At first I phoned them and requested to send my own courier for collection which they confirmed it could be done through the website I can just choose collection during checkout process. But clearly the consultant didn’t know that there is no option on the website and the only option is for them to arrange courier. I then phoned them and did the payment manually on the 4th of December!! After no updates I mailed them on the 17th which they informed me they made a mistake and the labels was send out with their courier arrangement!! And that I will receive it on Tuesday. Nothing received!! I mailed them again to request the tracking number with no further feedback. I even tried to phone and the guy said sorry the lines are unclear and he can’t hear me. I requested that he reply to my mail regarding the updates on my delivery still no reply back also no package!!!!!!
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
26 (100%)