Cape Union Mart
2.1|1,286 reviews
Responds in 18 hours 16 min
FH
Friedrich H
1 reviews | Active since Member
21 May 2026, 11:29
Concerns Regarding Delivery Lead Times
last week I purchased a pair of shoes online and the delivery has been extremely slow. On the same day, I ordered other items from Temu, which have already arrived, including import items.
The order confirmation for this purchase indicates a delivery timeframe of 5 to 7 working days, however other platforms such as Takealot and Temu have significantly faster turnaround times.
Given that I am likely to be away when the delivery eventually arrives, this delay may create logistical issues for me.
It would be advisable to improve delivery timeframes.
Helpful (0)
Replies (1)0
Replies (1)Cape Union Mart's replyOfficial
22 May 2026, 05:44Dear Friedrich H.,
Thank you for taking the time to share your feedback regarding your recent online purchase from Cape Union Mart. We truly value your insights, as they help us identify areas for improvement.
We understand how frustrating it can be, especially when you have other orders arriving promptly. Your feedback about the delivery timeframe is important to us, and we are committed to ensuring a better experience for our customers in the future.
A customer service agent will be in touch with you shortly to best further assist with your order.
Thank you once again for your understanding, and we hope to resolve this matter for you soon.
Kind regards,
Team Cape Union Mart
Best regards,
Cape Union Mart's reply22 May 2026, 05:44
Official
Dear Friedrich H.,
Thank you for taking the time to share your feedback regarding your recent online purchase from Cape Union Mart. We truly value your insights, as they help us identify areas for improvement.
We understand how frustrating it can be, especially when you have other orders arriving promptly. Your feedback about the delivery timeframe is important to us, and we are committed to ensuring a better experience for our customers in the future.
A customer service agent will be in touch with you shortly to best further assist with your order.
Thank you once again for your understanding, and we hope to resolve this matter for you soon.
Kind regards,
Team Cape Union Mart
Best regards,