Boodle
Verified Business
|1.3|67 Reviews (last 12 months)|Responds in 25h 59m
Boodle
Verified Business
|1.3
67 Reviews (last 12 months)
Responds in 25h 59m
Rated in:
Scores reflect the Overall AI Score for each category
Boodle
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Boodle is facing serious customer experience challenges across nearly every service touchpoint. Customers report persistent issues with credit bureau updates after settlement, unresponsive support channels, unauthorised credit enquiries, and stalled loan applications. Isolated praise exists for specific agents like Delano and Nosipho, but the overwhelming pattern points to systemic breakdowns in communication, account management, and regulatory compliance.
Replied to 66% of negative reviews
Reply time on negative reviews: 28h 31m
TrustIndex
2.5
Ranking
#27
in Loans & Credit
Reply Time
25h 59m
NPS Score
-85
Recommended: Unlikely
Replied to 66% of negative reviews
Reply time on negative reviews: 28h 31m
Based on recent customer reviews, Boodle is experiencing significant customer dissatisfaction across nearly every service dimension. Customers describe unresolved credit bureau updates after settlement, unauthorised credit enquiries, stalled applications, and unresponsive support channels. Isolated praise exists for named agents such as Delano and Nosipho Mnisi, but the overwhelming pattern is one of communication breakdowns, compliance concerns, and process delays causing reputational and financial harm to customers.
The most common complaint about Boodle, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. Trust, Transparency & Compliance (1.0) is the most damaging concern. Customers report unauthorised credit enquiries, failure to update ITC after settlement, POPIA violations, and undisclosed lending criteria. Many feel deceived and threaten escalation to the NCR or Information Regulator.
Boodle has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 67 reviews in the last 12 months. They reply to 66% of negative reviews, typically within 28 hours 31 min. Hellopeter has tracked Boodle across 630 total reviews. How is the TrustIndex calculated? →
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