Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Bayport Financial Services delivers a strongly positive customer experience, particularly in customer service and process efficiency. Customers consistently praise consultants by name for their patience, friendliness, and dedication. The debt consolidation process is frequently described as fast and seamless. However, recurring complaints around billing errors, credit bureau reporting inaccuracies, and communication breakdowns for unresolved issues present notable concerns.
Top Strengths:
- •Customer Service & Professional Guidance: Consultants are consistently named and praised for patience, friendliness, and going above and beyond. Customers frequently describe feeling guided, reassured, and treated with dignity throughout the process.
Replied to 2.564102564102564% of negative reviews
Typically takes less than 5h 12m to reply
TrustIndex
7.7
Score
Avg Reply
551
Hours
NPS Score
77
Recommended: Very Likely
Replied to 2.564102564102564% of negative reviews
Typically takes less than 5h 12m to reply
Apr '25 - Mar '26
Recent reviews (1,333)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Good service. Thank you Bayport
Im very much happy with their service.. Thulani Mhlakazi was excellent.. Thank you
1 reviews | Active since Jan 2020
Good service. Thank you Bayport
Im very much happy with their service.. Thulani Mhlakazi was excellent.. Thank you
1 reviews | Active since Jan 2020
Good service
Their halp and consultants are fast.. I very satisfied with their service..
1 reviews | Active since Jan 2020
Good service
Their halp and consultants are fast.. I very satisfied with their service..
1 reviews | Active since Jan 2020
Appreciation
My name is Mapula Raganya baport removed me from problem that I have..is the financial services that really trust thank you Bayport
1 reviews | Active since Jan 2020
Appreciation
My name is Mapula Raganya baport removed me from problem that I have..is the financial services that really trust thank you Bayport
1 reviews | Active since Jan 2020
Very very bad service
I hate the fact that I read the reviews and still went on and still went on to request their services, this company is the worst when it comes to communication, you get ghosted by their agents leaving you in the dark, their WhatsApp line doesn't work, their website is useless and their agents don't reply to emails. I really don't know why I thought I will have a different experience. I haven't even gone through with the agreement and already I'm being ignored, how much more when I'm their client.
1 reviews | Active since Jan 2020
Very very bad service
I hate the fact that I read the reviews and still went on and still went on to request their services, this company is the worst when it comes to communication, you get ghosted by their agents leaving you in the dark, their WhatsApp line doesn't work, their website is useless and their agents don't reply to emails. I really don't know why I thought I will have a different experience. I haven't even gone through with the agreement and already I'm being ignored, how much more when I'm their client.