NO RESPONSE

I sent them an email regarding my loan application. I addressed it to the SUPPORT MANAGER. A consultant answered the email. I responded that my email was addressed to the SUPPORT MANAGER. I got another response from another consultant. I responded and asked whether he is the SUPPORT MANAGER. The thing is they are so UNPROFESSIONAL, they do not put their job title on their email. This is part of good Email Etiquette, which is clear, the consultants have not been trained in. To date, no response from the SUPPORT MANAGER.