B
Boodle
Verified Business
B
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Boodle is experiencing significant customer dissatisfaction across nearly every service dimension. Customers describe unresolved credit bureau updates after settlement, unauthorised credit enquiries, stalled applications, and unresponsive support channels. Isolated praise exists for named agents such as Delano and Nosipho Mnisi, but the overwhelming pattern is one of communication breakdowns, compliance concerns, and process delays causing reputational and financial harm to customers.
TrustIndex
2.4
Ranking
#26
in Loans & Credit
NPS Score
-85
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Boodle is experiencing significant customer dissatisfaction across nearly every service dimension. Customers describe unresolved credit bureau updates after settlement, unauthorised credit enquiries, stalled applications, and unresponsive support channels. Isolated praise exists for named agents such as Delano and Nosipho Mnisi, but the overwhelming pattern is one of communication breakdowns, compliance concerns, and process delays causing reputational and financial harm to customers.
The most common complaint about Boodle, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. Trust, Transparency & Compliance (1.0) is the most damaging concern. Customers report unauthorised credit enquiries, failure to update ITC after settlement, POPIA violations, and undisclosed lending criteria. Many feel deceived and threaten escalation to the NCR or Information Regulator.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
This companies service has become annoying and the most disgusting , firstly their agents are calling me and when i answer they hang up the calls , secondly they never respind to cliebts emails , i have their numbers saved and can see exactly which agents are calling me and when i email them they ignore me who does such things ? How can they calk clients than hang up on them , then ignore their emails .
1 reviews | Active since Jan 2020
This companies service has become annoying and the most disgusting , firstly their agents are calling me and when i answer they hang up the calls , secondly they never respind to cliebts emails , i have their numbers saved and can see exactly which agents are calling me and when i email them they ignore me who does such things ? How can they calk clients than hang up on them , then ignore their emails .
1 reviews | Active since Jan 2020
I sent them an email regarding my loan application. I addressed it to the SUPPORT MANAGER. A consultant answered the email. I responded that my email was addressed to the SUPPORT MANAGER. I got another response from another consultant. I responded and asked whether he is the SUPPORT MANAGER. The thing is they are so UNPROFESSIONAL, they do not put their job title on their email. This is part of good Email Etiquette, which is clear, the consultants have not been trained in. To date, no response from the SUPPORT MANAGER.
1 reviews | Active since Jan 2020
I sent them an email regarding my loan application. I addressed it to the SUPPORT MANAGER. A consultant answered the email. I responded that my email was addressed to the SUPPORT MANAGER. I got another response from another consultant. I responded and asked whether he is the SUPPORT MANAGER. The thing is they are so UNPROFESSIONAL, they do not put their job title on their email. This is part of good Email Etiquette, which is clear, the consultants have not been trained in. To date, no response from the SUPPORT MANAGER.
1 reviews | Active since Jan 2020
if there is one company that will dissapoiny you by giving the worst service to clients its boodle ,they take years to respond ,they tell you that you qualify for a l9an that after applying they just leave you hanging to response or correspondence, i regret joining them .
1 reviews | Active since Jan 2020
if there is one company that will dissapoiny you by giving the worst service to clients its boodle ,they take years to respond ,they tell you that you qualify for a l9an that after applying they just leave you hanging to response or correspondence, i regret joining them .
1 reviews | Active since Jan 2020
I requested for an UPDATED STATEMENT for my account. Nonhlanhla Nhlapo sent me a PAID UP LETTER, which I DID NOT REQUEST!!!!! Please inform her manager regarding this POOR, ATTENTION TO DETAIL!!!! I WANT AN UPDATED STATEMENT!!!!!
1 reviews | Active since Jan 2020
I requested for an UPDATED STATEMENT for my account. Nonhlanhla Nhlapo sent me a PAID UP LETTER, which I DID NOT REQUEST!!!!! Please inform her manager regarding this POOR, ATTENTION TO DETAIL!!!! I WANT AN UPDATED STATEMENT!!!!!
1 reviews | Active since Jan 2020
I paid up Boodle on the 26th March 2026. I requested for paid up letters and was told to update my email address which was done. I called yet again and was told to send a screenshot shot as the matter needs to be escalated to their IT department. Please send me the paid up letters
1 reviews | Active since Jan 2020
I paid up Boodle on the 26th March 2026. I requested for paid up letters and was told to update my email address which was done. I called yet again and was told to send a screenshot shot as the matter needs to be escalated to their IT department. Please send me the paid up letters
1 reviews | Active since Jan 2020
This is the worst company ever, even when you have completed your repayment it will always say you still owe them. They will even send a credit report to NCR, to make matters worse you will send emails and they will either make false promises or NEVER reply The sales agent who continously give the false promises and blame someone else Nomzamo Makhubo Lerato Pheko
1 reviews | Active since Jan 2020
This is the worst company ever, even when you have completed your repayment it will always say you still owe them. They will even send a credit report to NCR, to make matters worse you will send emails and they will either make false promises or NEVER reply The sales agent who continously give the false promises and blame someone else Nomzamo Makhubo Lerato Pheko
Boodle has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 67 reviews in the last 12 months. Hellopeter has tracked Boodle across 630 total reviews. How is the TrustIndex calculated? →