Boodle
Claimed Business
|1.2|49 Reviews (last 12 months)|This business does not respond to reviews
Boodle
Claimed Business
|1.2
49 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
Boodle
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Boodle is experiencing significant customer dissatisfaction across nearly every service dimension. Customers describe unresolved credit bureau updates after settlement, unauthorised credit enquiries, stalled applications, and unresponsive support channels. Isolated praise exists for named agents such as Delano and Nosipho Mnisi, but the overwhelming pattern is one of communication breakdowns, compliance concerns, and process delays causing reputational and financial harm to customers.
TrustIndex
2.3
NPS Score
-93
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Boodle is experiencing significant customer dissatisfaction across nearly every service dimension. Customers describe unresolved credit bureau updates after settlement, unauthorised credit enquiries, stalled applications, and unresponsive support channels. Isolated praise exists for named agents such as Delano and Nosipho Mnisi, but the overwhelming pattern is one of communication breakdowns, compliance concerns, and process delays causing reputational and financial harm to customers.
Boodle has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 49 reviews in the last 12 months. They reply to 66% of negative reviews, typically within 17 hours 5 min. Hellopeter has tracked Boodle across 630 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2016
please help i am trying to do an application and getting no assitance
1 reviews | Active since Oct 2016
please help i am trying to do an application and getting no assitance
1 reviews | Active since Jul 2024
This companies service has become annoying and the most disgusting , firstly their agents are calling me and when i answer they hang up the calls , secondly they never respind to cliebts emails , i have their numbers saved and can see exactly which agents are calling me and when i email them they ignore me who does such things ? How can they calk clients than hang up on them , then ignore their emails .
1 reviews | Active since Jul 2024
This companies service has become annoying and the most disgusting , firstly their agents are calling me and when i answer they hang up the calls , secondly they never respind to cliebts emails , i have their numbers saved and can see exactly which agents are calling me and when i email them they ignore me who does such things ? How can they calk clients than hang up on them , then ignore their emails .
1 reviews | Active since Apr 2011
I sent them an email regarding my loan application. I addressed it to the SUPPORT MANAGER. A consultant answered the email. I responded that my email was addressed to the SUPPORT MANAGER. I got another response from another consultant. I responded and asked whether he is the SUPPORT MANAGER. The thing is they are so UNPROFESSIONAL, they do not put their job title on their email. This is part of good Email Etiquette, which is clear, the consultants have not been trained in. To date, no response from the SUPPORT MANAGER.
1 reviews | Active since Apr 2011
I sent them an email regarding my loan application. I addressed it to the SUPPORT MANAGER. A consultant answered the email. I responded that my email was addressed to the SUPPORT MANAGER. I got another response from another consultant. I responded and asked whether he is the SUPPORT MANAGER. The thing is they are so UNPROFESSIONAL, they do not put their job title on their email. This is part of good Email Etiquette, which is clear, the consultants have not been trained in. To date, no response from the SUPPORT MANAGER.
1 reviews | Active since Jul 2024
if there is one company that will dissapoiny you by giving the worst service to clients its boodle ,they take years to respond ,they tell you that you qualify for a l9an that after applying they just leave you hanging to response or correspondence, i regret joining them .
1 reviews | Active since Jul 2024
if there is one company that will dissapoiny you by giving the worst service to clients its boodle ,they take years to respond ,they tell you that you qualify for a l9an that after applying they just leave you hanging to response or correspondence, i regret joining them .
1 reviews | Active since Apr 2011
I requested for an UPDATED STATEMENT for my account. Nonhlanhla Nhlapo sent me a PAID UP LETTER, which I DID NOT REQUEST!!!!! Please inform her manager regarding this POOR, ATTENTION TO DETAIL!!!! I WANT AN UPDATED STATEMENT!!!!!
1 reviews | Active since Apr 2011
I requested for an UPDATED STATEMENT for my account. Nonhlanhla Nhlapo sent me a PAID UP LETTER, which I DID NOT REQUEST!!!!! Please inform her manager regarding this POOR, ATTENTION TO DETAIL!!!! I WANT AN UPDATED STATEMENT!!!!!
1 reviews | Active since Apr 2017
I paid up Boodle on the 26th March 2026. I requested for paid up letters and was told to update my email address which was done. I called yet again and was told to send a screenshot shot as the matter needs to be escalated to their IT department. Please send me the paid up letters
1 reviews | Active since Apr 2017
I paid up Boodle on the 26th March 2026. I requested for paid up letters and was told to update my email address which was done. I called yet again and was told to send a screenshot shot as the matter needs to be escalated to their IT department. Please send me the paid up letters
1 reviews | Active since Jun 2025
This is the worst company ever, even when you have completed your repayment it will always say you still owe them. They will even send a credit report to NCR, to make matters worse you will send emails and they will either make false promises or NEVER reply The sales agent who continously give the false promises and blame someone else Nomzamo Makhubo Lerato Pheko
1 reviews | Active since Jun 2025
This is the worst company ever, even when you have completed your repayment it will always say you still owe them. They will even send a credit report to NCR, to make matters worse you will send emails and they will either make false promises or NEVER reply The sales agent who continously give the false promises and blame someone else Nomzamo Makhubo Lerato Pheko