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BidTrack
Verified Business
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AI Review Summary
Based on recent customer reviews, BidTrack is facing significant dissatisfaction across its service delivery and customer care functions. Customers consistently mention difficulties cancelling contracts after selling or writing off vehicles, with debit orders continuing despite repeated requests. A recurring theme is frustration that tracking units allegedly fail during theft incidents, with reports of jamming and missed tampering alerts. Reviewers also describe unresponsive call centres, rigid cancellation policies, and a perceived lack of empathy from retentions and support staff, leaving long-standing customers questioning the value of the service.
Performance(last 12 months):
TrustIndex
2.6
Ranking
#22
in Security
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|12 Reviews
Jul '25 - Jun '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
23 May 2026, 00:43
Don’t join Bidtrack
I’ve had Bidtrack for a year one, not a single missed payment and never really had an emergency that required me to use their services until tonight. Called cos they are two guys inside the yard, who keep inspecting the car and they are carrying weapons, I was looking through the window. Bidtrack told me that there’s a call out fee if I need them to come of R1400 and something, and they will not come unless I agree to that payment. I was never informed about that. Which basically means that unless the car does get ******, there’s nothing they will do about it. The cops came to my rescue before anything happened to the car however would not recommend Bidtrack, to even my worst enemy. The consultant also kept on telling to speak loudly cos he can’t hear me when I was whispering cos the guys were literally outsides with guns and could hear me! Am still livid! Don’t join this hell of a company
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Anonymous
1 reviews | Active since Jan 2020
23 May 2026, 00:43
Don’t join Bidtrack
I’ve had Bidtrack for a year one, not a single missed payment and never really had an emergency that required me to use their services until tonight. Called cos they are two guys inside the yard, who keep inspecting the car and they are carrying weapons, I was looking through the window. Bidtrack told me that there’s a call out fee if I need them to come of R1400 and something, and they will not come unless I agree to that payment. I was never informed about that. Which basically means that unless the car does get ******, there’s nothing they will do about it. The cops came to my rescue before anything happened to the car however would not recommend Bidtrack, to even my worst enemy. The consultant also kept on telling to speak loudly cos he can’t hear me when I was whispering cos the guys were literally outsides with guns and could hear me! Am still livid! Don’t join this hell of a company
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Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 11:09
Find my Car
where is my car it been 5 months now no updates no nothing cased was opened App is suspended i cant communicate with you but the car is still with the ********s who stole it can somebody explain where is my car or your device installed on it car reg ch37spzn its a polo GTS.Do something about it
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Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 11:09
Find my Car
where is my car it been 5 months now no updates no nothing cased was opened App is suspended i cant communicate with you but the car is still with the ********s who stole it can somebody explain where is my car or your device installed on it car reg ch37spzn its a polo GTS.Do something about it
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 21:07
Subscribe At own risk
Dear Bidtrack Customer Service, I am writing to place Bidtrack on formal notice of a material failure in service delivery, which I believe constitutes a breach of your duty of care and a failure to meet the reasonable expectations created by your service offering and contractual obligations. On 09 April 2026 and 08h10, I received an alert indicating that my vehicle’s battery had been disconnected. This type of alert is widely recognised as a high-risk tampering event associated with vehicle crime. This was not a benign or accidental occurrence—my vehicle was broken into, the battery was removed to disable security systems, and multiple items were ******, including a customer laptop, an electronics toolkit, a Bosch electric drill, and the vehicle battery. Despite this clear and credible security threat, Bidtrack failed to take any proactive or reasonable steps to intervene. I received no call, no escalation, and no attempt to verify whether a ******** act was in progress. Given the nature of your services, I reasonably expected that: A critical tampering alert would trigger immediate verification procedures Bidtrack would attempt to contact me without delay Appropriate escalation protocols would be initiated in line with industry standards for vehicle security The absence of any such response represents, in my view, a failure to exercise reasonable care and skill, and a failure to deliver the service as reasonably expected by a paying customer. An alert without corresponding action does not meet the standard of a functional security service. As a direct result of this failure, I have suffered financial loss and have been exposed to avoidable risk. Accordingly, I formally demand the following: A full refund of my subscription fees for the past [9 months], on the basis that the service provided was not rendered with reasonable care, skill, or effectiveness Compensation for my losses in the amount of R18,500 A detailed written explanation addressing: Why no response or escalation was initiated following a high-risk tampering alert Whether your actions in this instance are consistent with your internal protocols and contractual commitments Full disclosure of your escalation and response procedures applicable to battery disconnection or tampering events Please note that under the Consumer Protection Act, consumers are entitled to services performed with reasonable care and skill, and to performance that meets the standards that a reasonable person would expect. If I do not receive a satisfactory and substantive response within 7 days, I will proceed without further notice to: Escalate the matter to the National Consumer Commission and the Consumer Goods and Services Ombud Cancel my contract on the grounds of non-performance Pursue recovery of my losses through all available legal channels This letter is written without prejudice to my rights. I trust Bidtrack will treat this matter with the seriousness it warrants. Kind regards, Brain Nkuna 8908185746084 0648210755/0786801113
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 21:07
Subscribe At own risk
Dear Bidtrack Customer Service, I am writing to place Bidtrack on formal notice of a material failure in service delivery, which I believe constitutes a breach of your duty of care and a failure to meet the reasonable expectations created by your service offering and contractual obligations. On 09 April 2026 and 08h10, I received an alert indicating that my vehicle’s battery had been disconnected. This type of alert is widely recognised as a high-risk tampering event associated with vehicle crime. This was not a benign or accidental occurrence—my vehicle was broken into, the battery was removed to disable security systems, and multiple items were ******, including a customer laptop, an electronics toolkit, a Bosch electric drill, and the vehicle battery. Despite this clear and credible security threat, Bidtrack failed to take any proactive or reasonable steps to intervene. I received no call, no escalation, and no attempt to verify whether a ******** act was in progress. Given the nature of your services, I reasonably expected that: A critical tampering alert would trigger immediate verification procedures Bidtrack would attempt to contact me without delay Appropriate escalation protocols would be initiated in line with industry standards for vehicle security The absence of any such response represents, in my view, a failure to exercise reasonable care and skill, and a failure to deliver the service as reasonably expected by a paying customer. An alert without corresponding action does not meet the standard of a functional security service. As a direct result of this failure, I have suffered financial loss and have been exposed to avoidable risk. Accordingly, I formally demand the following: A full refund of my subscription fees for the past [9 months], on the basis that the service provided was not rendered with reasonable care, skill, or effectiveness Compensation for my losses in the amount of R18,500 A detailed written explanation addressing: Why no response or escalation was initiated following a high-risk tampering alert Whether your actions in this instance are consistent with your internal protocols and contractual commitments Full disclosure of your escalation and response procedures applicable to battery disconnection or tampering events Please note that under the Consumer Protection Act, consumers are entitled to services performed with reasonable care and skill, and to performance that meets the standards that a reasonable person would expect. If I do not receive a satisfactory and substantive response within 7 days, I will proceed without further notice to: Escalate the matter to the National Consumer Commission and the Consumer Goods and Services Ombud Cancel my contract on the grounds of non-performance Pursue recovery of my losses through all available legal channels This letter is written without prejudice to my rights. I trust Bidtrack will treat this matter with the seriousness it warrants. Kind regards, Brain Nkuna 8908185746084 0648210755/0786801113
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 07:30
Unable to cancel Bidtrack subscription
After several calls to the call center and emailing Bidtrack, I am still unable to cancel the tracker for a car I sold 2 months ago. I highly do not recommend using their services!
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 06:34
Unable to Cancel Tracker – Still Active After 3 Months
I am extremely frustrated with the poor service I have received. I sold my vehicle three months ago and have been trying ever since to cancel the tracking device linked to it. Despite multiple emails sent by both myself and my son, as well as several phone calls, the tracker is still active on the vehicle with the new owner. To this day, I continue receiving alert SMS notifications and phone calls whenever the vehicle enters high-risk areas. This is completely unacceptable. I no longer own the vehicle, yet I am still being contacted as if I do. This situation has caused unnecessary stress and inconvenience. I cannot even sleep peacefully because of the constant alerts. I expect this matter to be resolved urgently and the tracker to be cancelled immediately. The lack of response and action over the past three months is deeply disappointing.
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 06:34
Unable to Cancel Tracker – Still Active After 3 Months
I am extremely frustrated with the poor service I have received. I sold my vehicle three months ago and have been trying ever since to cancel the tracking device linked to it. Despite multiple emails sent by both myself and my son, as well as several phone calls, the tracker is still active on the vehicle with the new owner. To this day, I continue receiving alert SMS notifications and phone calls whenever the vehicle enters high-risk areas. This is completely unacceptable. I no longer own the vehicle, yet I am still being contacted as if I do. This situation has caused unnecessary stress and inconvenience. I cannot even sleep peacefully because of the constant alerts. I expect this matter to be resolved urgently and the tracker to be cancelled immediately. The lack of response and action over the past three months is deeply disappointing.
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Anonymous
1 reviews | Active since Jan 2020
22 Feb 2026, 19:06
Bad service
I have been with bid tracker for 5 years to point I recruited my dad an husband to join. I am utterly disappointed at the level of service my dad is currently receiving. My dad has bid track on his old car an bought car 3 months back and to this day bid track has not installed the tracker, he was send forms by lady called nokubonga only to be told after a month he needs to travel 2 hours to their place to get tracker installed. 1stly my dad is 70 years old. We trusted tracker as this was used on all 5 cars and now he must use his petrol, his time to go get tracker installed that his going to pay monthly? Since when is tracker not sending out someone to install? I'm super disappointed, would the car be ****** now that it's 3 months without help. Will you reimburse us? My dad cell : 0722482475.my correct email : [email protected] My cell : 0684527787 I'm deeply disappointed after using this tracker for years and this is what we get?
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Anonymous
1 reviews | Active since Jan 2020
22 Feb 2026, 19:06
Bad service
I have been with bid tracker for 5 years to point I recruited my dad an husband to join. I am utterly disappointed at the level of service my dad is currently receiving. My dad has bid track on his old car an bought car 3 months back and to this day bid track has not installed the tracker, he was send forms by lady called nokubonga only to be told after a month he needs to travel 2 hours to their place to get tracker installed. 1stly my dad is 70 years old. We trusted tracker as this was used on all 5 cars and now he must use his petrol, his time to go get tracker installed that his going to pay monthly? Since when is tracker not sending out someone to install? I'm super disappointed, would the car be ****** now that it's 3 months without help. Will you reimburse us? My dad cell : 0722482475.my correct email : [email protected] My cell : 0684527787 I'm deeply disappointed after using this tracker for years and this is what we get?
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 10:59
Completely Useless — Use at Your Own Risk
Using Bidtrack has proven to be completely pointless. My vehicle was ****** on 27 January 2026 in KwaZulu-Natal within a few minutes, and I even pressed the panic button — yet the system failed entirely. The dashboard has been showing “ignition ON” nonstop since the theft, but there has been no real tracking, no location, and no meaningful progress. Despite repeated follow-ups, the company has never provided a written statement or clear update on the search or recovery process. This lack of communication and accountability is completely unacceptable. If ********s can simply jam your tracker and ***** your car within minutes with no trace, what is the point of paying for this service? The promise of protection and recovery is completely broken. ********s are always ahead while customers are left frustrated, powerless, and unprotected. Paying for this service gives zero security or peace of mind. Based on my experience, using Bidtrack is utterly useless. People should use this tracker at your own risk.
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Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 10:59
Completely Useless — Use at Your Own Risk
Using Bidtrack has proven to be completely pointless. My vehicle was ****** on 27 January 2026 in KwaZulu-Natal within a few minutes, and I even pressed the panic button — yet the system failed entirely. The dashboard has been showing “ignition ON” nonstop since the theft, but there has been no real tracking, no location, and no meaningful progress. Despite repeated follow-ups, the company has never provided a written statement or clear update on the search or recovery process. This lack of communication and accountability is completely unacceptable. If ********s can simply jam your tracker and ***** your car within minutes with no trace, what is the point of paying for this service? The promise of protection and recovery is completely broken. ********s are always ahead while customers are left frustrated, powerless, and unprotected. Paying for this service gives zero security or peace of mind. Based on my experience, using Bidtrack is utterly useless. People should use this tracker at your own risk.
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Anonymous
1 reviews | Active since Jan 2020
13 Jan 2026, 07:49
Just Dont do it.
Please do not consider using this company as a provider. My car suddenly starting giving electrical warnings, it spend many hours at Audi, only to discover that the bidtrack unit is draining my battery causing my car to shut down some services, like keyless entry ect and damaging my battery in the process. I requested them to come and check and replace the battery. Lets just say that when you call this company, not even one person identifies themselves on the phone, shunted from pillar to post and finally told there is NO WAY it is their unit that is causing the issue, they will come and check, but I must pay a call out fee. I requested they remove the unit entirety and was send to the cancellations department. The lady who gave me the email address for the cancellations dept, she thought she would school me on how to spell cancellations, they are simply rude and arrogant all the way through. Come Monday, the "Retentions" person, Naomi, makes absolutely no attempt to retain me as a client, instead blocks my email so I cannot email her back. The CPA states, The supplier can charge a reasonable cancellation fee, covering losses like expected profits, but can't penalize you for the full remaining term. It also states also, that I can also, 20 business days' written or recorded notice to cancel. I have given both verbal and written (email) notice, which they refuse to accept - stating I must complete a form. They level of unreasonable and the level of not wanting to sort my issue out show the arrogance of BIDVEST on all levels. Dont sign a contract with these guys, they are more expensive than others and completely useless, money grabbing *******s.
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Anonymous
1 reviews | Active since Jan 2020
13 Jan 2026, 07:49
Just Dont do it.
Please do not consider using this company as a provider. My car suddenly starting giving electrical warnings, it spend many hours at Audi, only to discover that the bidtrack unit is draining my battery causing my car to shut down some services, like keyless entry ect and damaging my battery in the process. I requested them to come and check and replace the battery. Lets just say that when you call this company, not even one person identifies themselves on the phone, shunted from pillar to post and finally told there is NO WAY it is their unit that is causing the issue, they will come and check, but I must pay a call out fee. I requested they remove the unit entirety and was send to the cancellations department. The lady who gave me the email address for the cancellations dept, she thought she would school me on how to spell cancellations, they are simply rude and arrogant all the way through. Come Monday, the "Retentions" person, Naomi, makes absolutely no attempt to retain me as a client, instead blocks my email so I cannot email her back. The CPA states, The supplier can charge a reasonable cancellation fee, covering losses like expected profits, but can't penalize you for the full remaining term. It also states also, that I can also, 20 business days' written or recorded notice to cancel. I have given both verbal and written (email) notice, which they refuse to accept - stating I must complete a form. They level of unreasonable and the level of not wanting to sort my issue out show the arrogance of BIDVEST on all levels. Dont sign a contract with these guys, they are more expensive than others and completely useless, money grabbing *******s.
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