Brain N

Subscribe At own risk

Dear Bidtrack Customer Service, I am writing to place Bidtrack on formal notice of a material failure in service delivery, which I believe constitutes a breach of your duty of care and a failure to meet the reasonable expectations created by your service offering and contractual obligations. On 09 April 2026 and 08h10, I received an alert indicating that my vehicle’s battery had been disconnected. This type of alert is widely recognised as a high-risk tampering event associated with vehicle crime. This was not a benign or accidental occurrence—my vehicle was broken into, the battery was removed to disable security systems, and multiple items were ******, including a customer laptop, an electronics toolkit, a Bosch electric drill, and the vehicle battery. Despite this clear and credible security threat, Bidtrack failed to take any proactive or reasonable steps to intervene. I received no call, no escalation, and no attempt to verify whether a ******** act was in progress. Given the nature of your services, I reasonably expected that: A critical tampering alert would trigger immediate verification procedures Bidtrack would attempt to contact me without delay Appropriate escalation protocols would be initiated in line with industry standards for vehicle security The absence of any such response represents, in my view, a failure to exercise reasonable care and skill, and a failure to deliver the service as reasonably expected by a paying customer. An alert without corresponding action does not meet the standard of a functional security service. As a direct result of this failure, I have suffered financial loss and have been exposed to avoidable risk. Accordingly, I formally demand the following: A full refund of my subscription fees for the past [9 months], on the basis that the service provided was not rendered with reasonable care, skill, or effectiveness Compensation for my losses in the amount of R18,500 A detailed written explanation addressing: Why no response or escalation was initiated following a high-risk tampering alert Whether your actions in this instance are consistent with your internal protocols and contractual commitments Full disclosure of your escalation and response procedures applicable to battery disconnection or tampering events Please note that under the Consumer Protection Act, consumers are entitled to services performed with reasonable care and skill, and to performance that meets the standards that a reasonable person would expect. If I do not receive a satisfactory and substantive response within 7 days, I will proceed without further notice to: Escalate the matter to the National Consumer Commission and the Consumer Goods and Services Ombud Cancel my contract on the grounds of non-performance Pursue recovery of my losses through all available legal channels This letter is written without prejudice to my rights. I trust Bidtrack will treat this matter with the seriousness it warrants. Kind regards, Brain Nkuna 8908185746084 0648210755/0786801113